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Larry H. Miller Chrysler Jeep Dodge Ram Provo

Provo, UT

4.6
197 Reviews

1825 N. University Parkway

Provo, UT

84604

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197 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Provo

August 30, 2024

Darin was exceptional, very helpful, checked in all that I needed and the timing was perfect. Great service ! More

by Dulcinea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darin Nielson
August 26, 2024

John Martin was the salesman who worked with us the most and was exceptional and we would highly recommend him to anyone looking to buy a vehicle More

by Ddbinks
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Schramm was also helpful to us as well as Martin the finance guy
Aug 31, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Provo responded

We're glad to hear that our team was able to assist you with your automotive needs and that you had a positive experience at our dealership. Thank you for choosing us and we hope to have the opportunity to serve you again soon.

August 25, 2024

Told me I needed a thousand dollars worth of work and when I said I just did all that at the other Larry H Miller D dealership in Sandy six months ago and I said my son-in-law would like to know more inf More

by Just jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Urry
Aug 31, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Provo responded

Dear Jen, Thank you for bringing this to our attention. I am truly sorry to hear about your experience. It’s certainly not the level of service we strive to provide, and I apologize for any frustration this caused. We believe in complete transparency and fairness, and I assure you that we do not tolerate any actions that undermine these values. I would like to investigate this matter further to ensure that it doesn’t happen again and to make things right for you. Could you please provide more details about your visit so we can address this directly with the team involved? Thank you for giving us the opportunity to improve our service. I hope we can earn back your trust. Sincerely, Drew General Manager Larry H Miller Chrysler Dodge Jeep RAM Provo

Sep 05, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Provo responded

Dear Jen,Thank you for bringing this to our attention. I am truly sorry to hear about your experience. It’s certainly not the level of service we strive to provide, and I apologize for any frustration this caused.We believe in complete transparency and fairness, and I assure you that we do not tolerate any actions that undermine these values. I would like to investigate this matter further to ensure that it doesn’t happen again and to make things right for you. Could you please provide more details about your visit so we can address this directly with the team involved?Thank you for giving us the opportunity to improve our service. I hope we can earn back your trust.Sincerely,DrewGeneral ManagerLarry H Miller Chrysler Dodge Jeep RAM Provo

August 25, 2024

They are great at reminding when it is time to bring my Pacifica in for checkups. More

by robertareid917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Urry
August 20, 2024

It's been 2 months, no license plates, and TD financial sucks to deal with..... the sales people and financial team at the dealer were great to work with. More

by kylerayrhodes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Urry, John Poulos, Drew Coronel
Aug 23, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Provo responded

Thank you for sharing your experience and for the kind words about our sales and financial team. We’re sorry to hear about the delay with your license plates and the issues you’ve faced with TD Financial. We understand how frustrating this can be, and we’re committed to making it right. We’ll look into your situation immediately to get this resolved as quickly as possible. Please feel free to reach out to us directly so we can assist you further. Thank you for your patience and for giving us the opportunity to improve your experience. Drew General Manager Provo CDJR 801-356-4300

August 19, 2024

Staff was extremely courteous and helpful. They went above and beyond to help us make sure we were able to get back on the road More

by ryanmay307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren, Tim Urry, John Poulos, Drew Coronel
August 15, 2024

Needed an oil change. Easily made appointment on line. Service rep was very helpful and explained needed services. Timely. Complimentary Uber to work and back. Very satisf More

by delaniew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darin , Tim Urry
August 15, 2024

I would proceed with care on this one. We drove 5 hours both directions to buy a new Dodge Ram Longhorn Truck. The sales experience was pleasant enough, but we are at the end of our 45 d More

by Lorena
Recommend Dealer
No
Employees Worked With
Martin, Joe (Sales Manager). Can't get ahold of Drew or John.
Aug 23, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Provo responded

Lorena, I can’t imagine how stressful it must be to go through all of this after purchasing your new truck. I understand how frustrating it is to have a vehicle you can’t even drive due to delays, and I’m deeply sorry for the inconvenience. I assure you this is far from the experience we want our customers to have. If we haven’t connected directly already, please reach out—I’m committed to helping resolve this and ensuring we avoid similar issues in the future. - Drew Coronel, General Manager, (801) 921-5156

August 14, 2024

Our salesman ,Andrew was very friendly and knowledgeable. He was the main reason we bought the truck. The dealership was nice and clean. The only real complaint was that the truck should have been cleaned, d More

by Darren
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew
August 03, 2024

Super friendly and out to absolutely meet or exceed expectations. My service representative Darren was friendly and knowledgeable More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren, Tim Urry
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