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Larry H. Miller Chrysler Jeep Dodge Ram Provo
Provo, UT
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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197 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Provo
December 19, 2023
I had been dealing with Doug Smith in Spanish for since October trying to get a recall on my jeep fixed and decided to try these guys as an alternative. They handled it immediately without any issues or pr October trying to get a recall on my jeep fixed and decided to try these guys as an alternative. They handled it immediately without any issues or problems whatsoever. Definitely recommend them! More
by vero_wilkerson
Employees Worked With
Tim Urry, John Poulos, Drew Coronel
October 30, 2023
The service dept was fine with changing our 16 spark plugs but we had to go back the next day with a new check engine light code. They said the code was there the day before. They hadn’t said anything plugs but we had to go back the next day with a new check engine light code. They said the code was there the day before. They hadn’t said anything about that code. I was pissed. We took the vehicle back home and checked the vehicle ourselves. They probably didn’t put the vehicle back together right. We found a loose part and fixed it ourselves. It was right by the plugs. We won’t be going back More
by cheryl.mcconnehey
Employees Worked With
Mason , Tim Urry
October 04, 2023
I really appreciated the help from the Parts department, Eldon Johnston in particular, for advice on the repair of my 2009 Ram 2500 6.7 Cummins. Super helpful with electrical circuit printouts needed due to Eldon Johnston in particular, for advice on the repair of my 2009 Ram 2500 6.7 Cummins. Super helpful with electrical circuit printouts needed due to stolen DPF and catalytic converter where the harness side of the upstream O2 sensor had been cut. Eldon’s helpfulness allowed me to totally repair the issue. All the best to Eldon and the Parts crew. John L. More
by John L.
Employees Worked With
Eldon Johnston
November 16, 2022
I scheduled a service appointment 2 weeks ago to get my vehicle's headlights looked at. I was asked if I was going to leave my car or wait for it and if I would need a ride anywhere. I told them that I was vehicle's headlights looked at. I was asked if I was going to leave my car or wait for it and if I would need a ride anywhere. I told them that I was going to wait. I showed up for my appointment and was expected to leave my car for a few days and that my appointment was just a time for me to drop off my car. I could have just dropped it off the night before through the night drop box if I was planning on just dropping it off. If someone made an appointment with my office and then showed up just to do paperwork, I would be out of business! More
by ELITE Law
Employees Worked With
Unknown
October 16, 2022
Most of the time the service has been good a bit slow but I was happy but this time I was told my tires were in and I waited 1&1/2 hours to be asked what tires I wanted and then told they did not have them , I was happy but this time I was told my tires were in and I waited 1&1/2 hours to be asked what tires I wanted and then told they did not have them , terrible communication and not happy I waisted an hour and half to find out they didn’t have them and I have to come back , next time I will xx my self and leave it up to the staff , not happy More
by D
Employees Worked With
Don’t remember
August 21, 2022
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP! ! I've never had to write a negative review in my life, but I couldn't with a clear conscious, allow this treatment to happen to another person wit ! I've never had to write a negative review in my life, but I couldn't with a clear conscious, allow this treatment to happen to another person without warning. The salesman seemed honest and helpful up to purchase, but after the sale was complete, (just one day later), the communication was the complete opposite. By far the WORST CUSTOMER SERVICE I've EVER experienced! NATALIE (NATALIA LAFOLLETTE) the General Sales Manager was EXTREMELY rude and disrespectful and did not follow through with what she agreed to in written form. Minor items but committed to non the less- (cargo cover and keys to the roof rack), which I also have in written form. The original cargo cover the salesman provided was not only the incorrect cover but non functioning. Upon multiple attempts to contact both via text (the only way she and the sales rep communicated) and phone calls (which always went to voicemail), she apparently blocked my number (blue texts became green in terms of receipt on iphone). I've never been more disgusted by the way I was treated and completely regret spending my money with this team. I should have trusted my instincts when the vehicle was terribly detailed (if at all). Now, two months after purchase, the disgust and disappointment that I am left with only furthers my need to let potential customers know the type of people they're working with. More
by buyers remorse
Employees Worked With
Natalia Lafollette
