Larry H. Miller Chrysler Jeep Dodge Ram Boise

This review is for the Collision Center repair shop in particular. My car was damaged by a neighbor kid throwing rocks. There were dents and deep paint chips all over the left side of the car, on the r particular. My car was damaged by a neighbor kid throwing rocks. There were dents and deep paint chips all over the left side of the car, on the roof, and on the trunk, and the driver's side window was broken out. Geico uses Larry Miller as a preferred shop, so I had it taken there for repairs. Repairs took a week and a half to complete. Fine, sure. When I went to pick up my car 6/3/13, I discovered that the shop office is uncomfortable and full of cigarette smoke. The people working in the front office seem bothered and inconvenienced by customers interrupting whatever it is they were doing -- sorry, just wanted to give you people some money, didn't mean to interfere. When I went to turn on the car after paying my deductible and getting the key back, the battery was dead. A shop fellow brought out a jump box and said that it'd started fine for them while they worked on it, and maybe they ran it down while they were working on the doors and the trunk, when the interior light came on. (This dismissive explanation becomes important later.) I adjusted all the mirrors and whatnot, reset my radio, and discovered that my AC had been turned on. The shop couldn't have known that -- and I don't blame them for -- there's a leak in the compressor, so I'd been keeping the AC off to conserve freon until I could get it fixed. They didn't know, but still: my AC doesn't blow even a little cold any more. I find it unprofessional to turn on a customer's AC in the shop. If it's off, leave it off. I'm sorry it's hot out -- but because somebody thought they'd use my AC to cool off while they worked, I'm going to suffer until I can get the compressor fixed. Back to the battery: I drove long enough to charge it, then stopped ... it wouldn't charge again. A jump and a battery check at a different shop later, I discovered that the battery had started leaking acid and needed to be replaced. This isn't an old battery at all! And when I left it with them, it was fine. I don't know how it got broken, only that it was intact when I had the car delivered -- I've never even needed a jump on this battery before this. Not a scrap of trouble. The body work that they'd been paid to do was shoddy at best. Dents and paint chips were still obvious. They tried to claim it was the clear coat, but nope. I shouldn't see any evidence of rocks once the car is refinished. Worse, they left a pair of vice grips under the trunk lid, then slammed the lid on them. It doesn't latch correctly and has a dent on the underside as a result. They didn't clean off all the paint marker, didn't clean off the steering wheel, gearshift, or e-brake. Little things? Sure, but they are the hallmark of a good body shop, one that takes pride in its work and takes care of all the details. Larry Miller Collision Center is not a good body shop. I took it back to the Collision Center the next day, 6/4/13, after I'd talked to Geico about how to remedy the issue. The supervisor of the adjusters met me there, and I discovered that they've had service quality issues with this shop for quite a while. Geico even has a Quality Assurance Plan in place to help them improve their service; clearly, my car didn't get quality assurance. I wasn't even greeted when I came into the office when I came back to address the poor service issues. Several employees discussed me while I was standing right there instead of saying hello and talking directly TO me. "Lindsay Woodcock is here, what do you want me to do with her?" "Brad should be here soon, just wait." Incredibly rude. And while discussing the battery issue with the adjuster, the shop manager, and the man who'd jumped it off the day before, I discovered that the manager and the employee had both lied to me the day before when they said it started fine for them!! When they explained the situation to the insurance adjuster, they said that when they went to bring it in, it wouldn't start. They jumped it, then it had some trouble while it was in the bay. Then it started again after a couple of jumps, so they shrugged and called it fine. They didn't bother to look at the battery -- fine, they were doing body work, not battery work, but it seems like a responsible person would have looked at it to let the owner know what was up. What's worse, they didn't bother to tell me about it when I picked up the car, either before I put the keys in or after, when I discovered a problem! That would have been the perfect time to let me know something was up and maybe even sell me a battery. If they had been up-front and honest, I might have had them fix it. Instead, they have lost my business forever. When I brought up these complaints, the Larry Miller folks became defensive and angry, tried to dismiss my issues, and generally treated me like a crazy, "typical" woman, out to get something for nothing and making a big deal about "tiny little issues" that wouldn't bother someone else. Fortunately, my Geico adjuster was there and was able to back me up. I'm disgusted at the poor quality of the work, the terrible customer service, and the behavior of the employees. They made it clear that they are making it right not because they want to or think that they made a mistake but because my (male) Geico adjuster was on hand to back up my claim. I won't do business with any Larry Miller affiliate ever again. I won't purchase a car there, nor will I allow my car to have work done there, even if the shop is a Geico preferred shop. I'll buy and fix cars from and with a company that cares about my business, works with integrity, and treats me like a human being. More

I purchased a car. I was told the car had been looked through and in good condition. During the test drive the back door look went up and down three time. The sales me told me that was normal for the m through and in good condition. During the test drive the back door look went up and down three time. The sales me told me that was normal for the make of the car. Took the car back to the shop after two days. The "normal was going to cost 500 dollars to repair. They agreed to waive they cost of the work if I purchased the part...after talking to the sales manager...as the sales person would not return my call about the "normal" sound. The service department told me that they would order the part and call me. I have called them three time and the part has not come in...odd given it was from the dealership across the street. My family has purchased over twenty cars from Larry Miller....Never again, I purchased three myself. Things have changed since Larry died. Went from good to crap. More

First off, I am an Oregon resident. I had found the perfect vehicle at the perfect, competitive price. I found this truck on the Auto Trader website, and immediately filled out the loan questionare. I perfect vehicle at the perfect, competitive price. I found this truck on the Auto Trader website, and immediately filled out the loan questionare. I recieved a great reply within about 20 minutes from Tom Needham. He answered all of my many questions politely and had a great knowledge of the vehicle. He also stated that they were willing to meet me halfway to trade my trade-in for the new one. After a brief chat with Carl Sharp, I recieved a descent finance plan and a wonderful warranty. The next day Cory Thomas drove halfway between Lakeview Or. to Boise Id. to meet up and exchange vehicles. After a great talk with him and a LOT of signing papers, i was on my way home in my new truck. Having dealt with these three men was a great car buying experience. Tom, Carl, and Cory all delivered. I will refer them to the Pope without hesitation LOL....... More

My husband and I can't express our gratitude for LHM, enough! This is the third (3rd) vehicle we've bought from LHM, first brand new, and we couldn't be happier with their sales/service! Just bought a br enough! This is the third (3rd) vehicle we've bought from LHM, first brand new, and we couldn't be happier with their sales/service! Just bought a brand new Jeep Wrangler Unlimited with the amazing help of Mark Link and Jeff Hunt... who bent over backwards to get us exactly what we were looking for! I've never been so at peace or pleased while buying a car with little to no stress... and Carl got us through the finance office a quick as possible giving us that much more confidence that we had made the right choice in returning to LHM! You can guarantee that we will be coming back to LHM again and again for our vehicles! More

No pressure or hassle when purchasing my vehicle. Very low key, great service and overall great experience! Thank you Tom for your work involved in my vehicle purchase! low key, great service and overall great experience! Thank you Tom for your work involved in my vehicle purchase! More