Larry H. Miller Chrysler Jeep Dodge Ram Boise
Boise, ID
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Not happy at all. Took 2 1/2 hours for a simple oil change. With a appointment. And had greasy/ oily hand prints all over both front fenders and the door handle. I t Took 2 1/2 hours for a simple oil change. With a appointment. And had greasy/ oily hand prints all over both front fenders and the door handle. I take very good care of my truck and I didn't appreciate that treatment today. More
Took longer 1. 5 hrs longer than told. Had 2 recalls. Had it serviced, oil changed but wish they would have mentioned if I wanted tires rotated. I wanted evertthin 5 hrs longer than told. Had 2 recalls. Had it serviced, oil changed but wish they would have mentioned if I wanted tires rotated. I wanted evertthing done as I am a widow now so wanted to have a clean beginning. Don’t know if I need to reschedule or take it somewhere erode. Then I will know I’m good to go. More
Even during a remodel they are determined to be efficient and helpful. I've always seemed them evening my expectations. Thank you Roby for everything. and helpful. I've always seemed them evening my expectations. Thank you Roby for everything. More
I arrived before my appointment time at 7:30 got checked in for an oil change only. Got the text and link for checking the progress. Waited for 60 minutes I checked to see the progress on my vehicle, the in for an oil change only. Got the text and link for checking the progress. Waited for 60 minutes I checked to see the progress on my vehicle, the link said checked in only. At 90 minutes (9:00) there was no change so I called the service dept. I was told I checked in at 830, I said no it was 7:30. He was argumentative, told me it would be another 20 minutes. 30 minutes later (9:30) I walked to where I could observe my vehicle up on the lift. It was 10:00 when my vehicle was finally done. Another customer was having the same issue with their vehicle. I Had I already paid for a service package I am not happy with this sort of treatment. More
The 5 stars are for Aaron Vogel. He resolved our issue better than anyone there. Our 2023 Jeep Grand Cherokee Reserve Summit issue began in July 2023 when we purchased it new, and di He resolved our issue better than anyone there. Our 2023 Jeep Grand Cherokee Reserve Summit issue began in July 2023 when we purchased it new, and did not get resolved until August, 2024 when Aaron got involved in April, 2024. We were EXTREMELY dissatisfied and frustrated with the Boise Dealership until Aaron stepped in. More