Langway Toyota of Newport

The repair work was done well but the detail job was not good. Windows were streaky and smudged both inside and out. When sun is shining all streaks were showing. Evidently no one checked the work done. T good. Windows were streaky and smudged both inside and out. When sun is shining all streaks were showing. Evidently no one checked the work done. The service representatives had no personality. They seemed to not want to be there. I was told they would call when car was done. After 5 hours, I called and the car was done. Why didn't they call me?? More

I appreciate all the hard work from the service department. My Toyo tires are fantastic! Great job guys! department. My Toyo tires are fantastic! Great job guys! More

This is on star too manyThe general manager never return This is on star too many The general manager never return calls and go back on hid word after agreeing to terms.. Do yourself a favor and find a leg This is on star too many The general manager never return calls and go back on hid word after agreeing to terms.. Do yourself a favor and find a legitimate Toyota dealership, not this joke More

TL;DR They tried to pass off the wrong vehicle as being the one I had ordered. The dealership spent over a month looking for the vehicle I wanted which I appreciated. When one was unable to be found, the the one I had ordered. The dealership spent over a month looking for the vehicle I wanted which I appreciated. When one was unable to be found, the salesman and I decided it would be best to order one so I could get exactly what I needed. Yes, another 3 months, but with shortages happening, I was fine with being without a vehicle that long, especially if it meant I could get the truck of my dreams. When I got the call to come pick it up, I found a truck that was the wrong color inside and out (white, when I had ordered an upgraded color), with extra accessories I did not order. When I asked about it, the sales manager said “the factory must have sent the wrong truck.” Mistakes happen (and I'd understand) but why was I told my vehicle had been delivered? Why didn’t they just tell me the truth instead of trying to pass off this vehicle as the one I ordered? Did nobody notice when taking delivery? I wanted an upgraded premium color and they thought they could get away with selling me a plain white vehicle with added accessories. It was insulting that they thought I would not care or notice. More

Great experience and fast return of car. Friendly conversations with service department and good hot coco! Have a leased car so will be returning to service through this time frame. conversations with service department and good hot coco! Have a leased car so will be returning to service through this time frame. More

This was a very good experience. The service rep was very accommodating, explained the process well, took his time to make sure I understood everything, and was generally very approachable. The lift home whi accommodating, explained the process well, took his time to make sure I understood everything, and was generally very approachable. The lift home while the work was being done is one of the service items that is most helpful. The work that was done was thorough. Overall a very good experience. More

I purchased my son a used 2019 Mazda 3 sedan. The car was in great condition and the sales experience was smooth and easy. I worked with Russ Bauers and he was knowleagle and honest. With the chip shorta was in great condition and the sales experience was smooth and easy. I worked with Russ Bauers and he was knowleagle and honest. With the chip shortage and high used car prices, most dealerships I had dealt with in Rhode Island were pricing their vehicles on the high end of the blue book but delivering lower quality vehicles (higher mileage, major interior faws or beyond average wear of the exterior). Langway offered an exceptional used vehicle at an outstanding price. Highly recommend! More

I went in for my scheduled maintenance, and had zero trouble setting up an appointment, and even less trouble with the actual checkup, quick, friendly service and a knowledgeable and polite staff. So gl trouble setting up an appointment, and even less trouble with the actual checkup, quick, friendly service and a knowledgeable and polite staff. So glad I chose these guys. More

After undesirable experiences at several Toyota dealerships, I called Langway Toyota since they were one of the last stores in New England to have the RAV4 Prime XSE in the exact trim and color I w dealerships, I called Langway Toyota since they were one of the last stores in New England to have the RAV4 Prime XSE in the exact trim and color I wanted. The entire process couldn't have been any more transparent and seamless. It was such a wonderful experience. The General Manager Russ, Sales Manager Cesar, and business manager Alan were easy to work with, friendly, and very helpful from start to finish. Thank you to you all! More

Use service, make appointment in am you might get your car back before closing. Service seems to always be behind. Left car for my 0930 appointment got it back at 4 pm car back before closing. Service seems to always be behind. Left car for my 0930 appointment got it back at 4 pm More