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Landmark Honda
Alexandria, VA
1,340 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,340 Reviews of Landmark Honda
June 11, 2026
I was given out the door pricing for a top trim Honda passport elite blackout with certain color combos. Donnell and his manager Marcus were confirmed multiple times via text that they have the vehicle. passport elite blackout with certain color combos. Donnell and his manager Marcus were confirmed multiple times via text that they have the vehicle. I come in for an agreed time. Donnell starts working paperwork and I request a test drive of the vehicle I am going to purchase. Brings the vehicle over and it's a vehicle that is 2 trims down + it was dirty as crap. I inform Donnel , who doesn't seem to know the difference. He goes back in and explains to Marcus. Marcus comes and talks to us and informs us that he doesn't have the vehicle but he will be getting the vehicle while we "do" paperwork. I say I am not signing any paperwork until I see and know the vehicle I am buying. He proceeds to say I dont have to sign anything, just go through finance. Meanwhile Donnel goes to get the vehicle from another dealership. We grab lunch and come back and still no car and an additional ETA of 30 minutes as per Marcus. Marcus then requests we sit down with financing and there won't be any need to sign anything. So we enter financing and I tell the guy, I am not here to sign anything. He responds so what are you doing here then? I was able to see the vehicle on the paperwork and it still wasn't the correct vehicle. I want to add that most everything out of Marcus' mouth was a lie. My wife, son and I all work, we cancelled our work and showed up because they said they had the vehicle I wanted and they could sell it to me for the price we agreed to. They didn't have the vehicle and couldn't get the vehicle, couldn't sell me the vehicle for the price, and on top of that it was bad customer service with blatant lies and deception. More
by KG
Employees Worked With
Donnel, Marcus
May 30, 2026
Very disappointing experience regarding pricing transparency and professionalism. What began as an "out-the-door" offer later changed into a base price with additional charges added separately, transparency and professionalism. What began as an "out-the-door" offer later changed into a base price with additional charges added separately, resulting in a higher final amount. The presentation of the numbers felt misleading, as if it relied on customers not carefully comparing the actual totals. A straightforward rejection of my pricing expectations would have been perfectly acceptable. Instead, the structure of the offer changed in a way that created the appearance of a better deal while ultimately increasing the final cost. When I raised this concern, I was told, "Since you were stuck on that price, that's why I sent that." That response only reinforced my concern. My simple question is: what math makes those numbers equivalent? The figures clearly were not the same, and presenting them as though they were is misleading. What was even more surprising was being told not to reply to the email. A salesperson's role is to engage with customers professionally, not to dictate whether they may respond or ask questions. If this is the level of transparency and customer service being provided, then prospective buyers should exercise caution. The final communication came across as either an attempt to mock the concern being raised or to distract from the discrepancy in pricing. Neither reflects the professionalism customers should expect when making a significant purchase. More
by Pankaj
Employees Worked With
Thomas
May 16, 2026
Tim and company did a great job repairing my Accord and getting me back on the road within hours. It's always a great experience dealing the Landmark Honda Service Department. getting me back on the road within hours. It's always a great experience dealing the Landmark Honda Service Department. More
by BD
Employees Worked With
Tim
May 12, 2026
Took my CRV in for regularly scheduled service. Unfortunately, found myself in a strange disagreement with the service writer. Eventually solved the issue with the service manager, and ended up m Unfortunately, found myself in a strange disagreement with the service writer. Eventually solved the issue with the service manager, and ended up meeting with Morgan, a rock star service writer on a different team. She is a dream to work with. If you need service at Landmark, do yourself a favor and ask for Morgan on the Silver Team. More
by Dale
Employees Worked With
Morgan
May 06, 2026
Alaa and Landmark Honda went above and beyond to complete routine and unexpected services efficiently, leveraging two previously purchased service contracts that weren’t honored by the dealer I bought the ca routine and unexpected services efficiently, leveraging two previously purchased service contracts that weren’t honored by the dealer I bought the car from. They aren’t close to home, but they won me over as a new customer! More
by Reb
Employees Worked With
Alaa Adlan
May 05, 2026
I have been having my Honda Accord serviced at Landmark Honda for the last 4 years because not only do they take great care of my car but they are very customer focused . I highly recommend Landmark Honda! Honda for the last 4 years because not only do they take great care of my car but they are very customer focused . I highly recommend Landmark Honda!! More
by Julie
Employees Worked With
Eddy
May 02, 2026
Shaun and his team provide excellent service at a reasonable price. Within reason they accommodate. Have delt with Landmark as a buyer and for maintenance for 20 plus years. I am a satisfied customer reasonable price. Within reason they accommodate. Have delt with Landmark as a buyer and for maintenance for 20 plus years. I am a satisfied customer. More
by elliswiles
Employees Worked With
Shaun
April 30, 2026
I am extremely disappointed with my experience at this dealership and how they handled a customer credit that was issued to me after I was previously double charged for service. At the time, I was told dealership and how they handled a customer credit that was issued to me after I was previously double charged for service. At the time, I was told they could not issue a refund because the dealership had changed ownership and accounting systems, so they instead placed a credit on my account for future use. I accepted that in good faith. However, when I recently returned for repairs, I was suddenly told I could not fully use my credit because of a prior “minor issue” that their technician specifically told me would be handled at no charge. Now the dealership is attempting to deduct that amount from my credit balance and giving me a hard time about applying the remaining credit toward my repairs. What makes this even more frustrating is that their internal employee mistakes and policy issues are being pushed onto the customer. If their staff failed to follow dealership procedures, that is not the customer’s fault. Customers should not be penalized because of employee incompetence or poor internal communication. This experience has felt misleading, unfair, and unprofessional. A credit issued in place of a refund should be honored fully and transparently, not reduced later without clear communication. I hope management addresses these issues and treats customers more fairly moving forward. More
by SBASHARDOST
Employees Worked With
Line Manager and Mike C
