Landmark Honda

Brought my 2003 Honda Odyssey in for an electric seat problem. Found a breaker problem. Thoroughly tested it, and didn't charge an arm and a leg. Did a check for other service required. Friendly servic problem. Found a breaker problem. Thoroughly tested it, and didn't charge an arm and a leg. Did a check for other service required. Friendly service, picked me up at the metro when it was ready. Pretty happy. More

My girlfriend and I went because of the low OTD internet price quote and because the reviews on price elsewhere on the internet suggested that they were flexible. We went in and asked for the salesman price quote and because the reviews on price elsewhere on the internet suggested that they were flexible. We went in and asked for the salesman who had quoted us the 18k OTD just a few days earlier, which we were planning to negotiate down. We went on a test drive and then went back to his sales desk. He asked us if he had quoted us a price, and then spent a few minutes looking at it. Then he said prices had increased and he needed to check with his manager. He came back with 19,300 OTD. I told him that this was unacceptable and to go back to his manager. He asked us if we would buy the car today if we got the price and financing we liked. I told him whether or not we purchased a car today would depend on the price and financing. Then he wrote some contract saying if we liked the price and financing we would buy today and asked us to initial it before he went to his manager. Clearly BS and on top of the 1,300 price increase, I was pissed. I refused and told him to go to his manager. He did, and came back with the same price. He said they weren't lowering the price because the Civic was in such demand. He then asked me to give him a number. I told him to get in the ballpark before I even started to negotiate. He refused and we decided to leave. Then he begged us to stay to talk to his manager. The manager explained that recent higher demand meant higher prices. Well, that's all well and good, but your OTD offers should reflect that. Clear example of low-balling. My overall impression of the place is that they are xxxx. I recommend avoiding the place. I also recommend avoiding Iqbal. He seemed pretty cool at first, and then my opinion of him dropped to levels I don't think the terms of use will allow me do describe with the appropriate vocabulary. More

Landmark Honda replaced the brake pads on my Honda accord just recently and the experience was a good one. My 2005 accord was just turning 55,000 miles when it started squeeking. I took in to Landmark Hond just recently and the experience was a good one. My 2005 accord was just turning 55,000 miles when it started squeeking. I took in to Landmark Honda and they informed me that it needed brakes. Fortunatly I did not have to replace the rotors on the car. The fixed my car the very same day and the brake noise are gone and the car feels like the day I bought it. I may be in the market for a new car soon and I will definitley put Landmark Honda on the shopping list. More

RASHID (Finance manager) is a big time lier, xxxx and cheater !!! He takes customers down payment for the car and puts on B.S insurance that he gets commission from. He doe not let you know, he shows yo cheater !!! He takes customers down payment for the car and puts on B.S insurance that he gets commission from. He doe not let you know, he shows you lotssssssss of papers and confuses you. NEVER NEVER NEVER TRUST HIM WITH ANYTHING. MY $7,000 down payment was gone for some disablility Insurance that he got paid for and I did not ask for. PLEASE BE CAREFUL EVERYONE. DON'T GO TO THAT DEALERSHIP AT ALL. THEY ARE THE WORST DEALERSHIP EVER. THE MANAGER DOESN'T EVEN CARE WHEN YOU COMPLAIN. More

Buying the car was easy enough, but when it comes to service after the fact this place is terrible. They did not respond to email inquiries about my registration. I finally had to call, they said everyt service after the fact this place is terrible. They did not respond to email inquiries about my registration. I finally had to call, they said everything was fine and they will contact me when my plates are in. They never called. Two days before my plates were expired, I called again and they said the plates were in (duh!) But nobody ever called me. I also needed floor mats for my car which I didn't even want to buy in the first place, and they weren't in. I had to come back for them. When I came back, they were out of stock I had to put in a request. I never heard back, they never answered emails. I called and they said there was no record of floor mats requested by me but they had some in stock. I'm going there tomorrow so we'll see if they are there. All and all this place is pretty crappy about communicating after they have sold the vehicle. I am really irritated and I wish I would have bought my car at a different dealership now. It is a new car, so the car is fine but it has been a great deal of hassle with these loose ends. Also, I am worried that because my car is under dealership warranty that if something goes wrong - how long is it going to sit in their shop? I would NOT recommend this dealership to anyone More

How can you tell a used car salesman is lying? - His lips are moving. While I am quite satisfied with the car I purchased, the necessary follow-up has been entirely frustrating. After dozens of calls and man are moving. While I am quite satisfied with the car I purchased, the necessary follow-up has been entirely frustrating. After dozens of calls and many, many promises, Landmark Honda is the last place I would ever go (again). If you want great sounding promises with no resolution, this is the place for you. The only recommendation I would provide for Landmark Honda is to drive past the dealership. More

I went in today to purchase my new Accord V6 EX-L from the internet salesperson at Landmark Honda, VA. I had already agreed to a price via email of $200 below invoice on this car with no processing fee, a the internet salesperson at Landmark Honda, VA. I had already agreed to a price via email of $200 below invoice on this car with no processing fee, and no appearance package, but when I'd asked for that to be confirmed in writing they backed away from that deal and started pushing just invoice price and then they could waive the other fees and packages. I smelled a rat but was willing to buy at that price still. Anyway, I went in today to do the deal and I'm told by the sales person that the manager who authorized the price of invoice + TTL was out and the current manager wanted the $299 processing fee and the $495 appearance package. They refused to honor their own deal and in a matter of a day they pushed up the price on the car $1,000. All the managers there and the internet sales person I dealt with are crooks. They are out to con the customer. I was disgusted by how they treat their customers. If they weren't going to sell me the car at the negotiated price they should have never offered it to me. Nobody forced them to offer $200 below invoice or even invoice for that matter. Buyer beware of Landmark Honda, VA. They are out to scalp you. They are very arrogant and rude and I'm taking my business elsewhere, to a dealer that isn't full of bs and out to con their customers. More

I saw her on the lot the first thing she ask was what color you want . then to that affect she said are you buying today . I was with my wife and kids and right away I saw that all she wanted was a sale color you want . then to that affect she said are you buying today . I was with my wife and kids and right away I saw that all she wanted was a sale ..But I had to see if we could get the best price knowing that they had the Odyssey that we wanted other dealer did not have. Had a internet quote and instead of asking what she can do to assist me . First thing she said was I will beat the quote ...AFTER she made the sell which I cant complain was 1500 less than any other dealer gave me , she never show me any thing about the car nor knew any of the questions i asked her about the car , what kind of training do you people give these sales people .before we want in to the finance dept and they gave me 7.9% when every one knew there is 2.9% ... After 3 hours of talking to this guy who fast talked me final they gave me the 2.9% I was looking for . The worst part has yet to come. They then tried to pressure me into all kinds of warranties I agreed to gap and life. After everything was said and done I went to the sales desk to complain about the experience . The responce I was given by Chuck I think it was ,was stop playin you got the price you want and then went back to whatever he was doing and totatly ignoring me. the experiance was really bad stay far away More

I bought a used 2004 Honda Civic Hybrid and now that I have bought the car, the dealer couldn't care less about service. The purchase experience went fairly well. We knew what we wanted and it didn't take have bought the car, the dealer couldn't care less about service. The purchase experience went fairly well. We knew what we wanted and it didn't take them a whole lot of effort to sell us the car. But the finance guy didn't know what he was doing and would not let up trying to sell us the extended warranty. What has been the worst part has been follow up. There were a couple of touch up things the sales guy agreed to do on the car and I've had to hound him about making an appointment and figuring out when the car will be ready. He never calls me back. Customer service really stinks! I just hope the car is ok. More

These guys are awful. From the moment I walked in, they pandered to me in transparent ways ("wow, sir, you sound like a pretty smart guy..."). They played the typical negotiating games, including promising pandered to me in transparent ways ("wow, sir, you sound like a pretty smart guy..."). They played the typical negotiating games, including promising me a couple of free tanks of gas and fixing a scratch on the side, then failed to live up to those verbal commitments. When I finally insisted on getting the scratch fixed, the salesman refused to look at me (he literally turned his back on me) or shake my hand, and I had to deal with someone else. To top it off, they couldn't match the original paint job of their own Honda! At that point, I gave up. The only moderately good aspect -- after dealing with the floor manager, things got done. More