Landmark Honda

⭐ Very disappointing experience with David Mendez in the Service Department I have been a loyal Honda customer for many years and have owned several Honda vehicles. I have always trusted the Honda name a Service Department I have been a loyal Honda customer for many years and have owned several Honda vehicles. I have always trusted the Honda name and expected a certain level of professionalism and respect. Unfortunately, my recent experience with David in the service department was unlike anything I have experienced with Honda before. My complaint is specifically about David’s attitude and the way he communicated with my family and me. Phone conversations were unnecessarily dismissive and condescending, messages were left unanswered, and basic courtesy seemed to be missing. The most unacceptable part was his interaction with my wife when she came to the dealership. While trying to resolve the matter, she handed David the phone so he could speak with me directly. Rather than simply taking the call, he put the phone down and walked away. The way he treated and spoke to her left her feeling disrespected and humiliated. Customers should never have to beg for basic communication or feel that they are being looked down upon. Professionalism is not only about fixing cars. It is also about how you treat the people who trust you with their business. One employee should not be able to damage years of customer loyalty, but this experience has genuinely made us reconsider whether we want to continue bringing our vehicles to this dealership. I hope Landmark Honda management takes this seriously. Someone representing Honda customers in a service management position should demonstrate patience, professionalism and respect, especially when dealing with customers and their families. Unfortunately, that was not our experience with David. More

On the way home from NC in May 2026, I noticed my cruise control was no longer working. I stopped at a local NC Honda dealer and he there told me they had no techs available. He came out and said that the c control was no longer working. I stopped at a local NC Honda dealer and he there told me they had no techs available. He came out and said that the cruise control button was no longer working. He stuck a sticky pad into the cruise button and jammed it down so that it now worked. He told me that the three buttons behind the steering wheel front was a unit and needed to be replaced, but they would have to order it. I called Landmark Honda and explain the situation and told them they needed to order the part before I came there. I said I would pay for the part up front because I had been explained what part it was. They said they would have the parts person call me, but that never happened. I came in for my appointment and met with a service person who was very condescending about how they could not order parts without seeing it first, even if I told them what part. I know that isn’t true since I have ordered parts before over the phone and have them ready when I’ve come in. Anyway, I sat there while they told me, oh, we have to order the part that I told them they had to order to begin with. I was told my rep would call me when the part was in, but that never happened. I finally called and they did have the part. I realized when I brought the car in that you have to ask about your car because they aren’t proactive enough to check on your car. Seems your car will be ready if you ask. On the way home, I checked the buttons on the steering wheel. Cruise control was working but the steering wheel cover wasn’t installed correctly so the volume control button was sticking in the up or down position when you changed the volume. I called and they told me that they would need to readjust the steering wheel cover. The third appointment went similar to the second and when I finally went to my car and checked the buttons, I found out that the cruise control button was no longer working. The tech came out and told me that the steering wheel cover was now warped and was pressing on the cruise control button and would need to be replaced. They would order one and call me when it was in. I never got a call and after about a week, I called and they told me that the part was in. I came in expecting it to be another hour and half job like the first appointments. I was told several times it was being worked on. After 3 hours I asked what was happening and they told me that the wiring harness was being replaced for the cruise control buttons. That was news to me and it turns out inaccurate. I saw my car outside and when I pointed it out to the service representative, he said he would check on it. At one point, he told me I was another rep’s customer but that person wasn’t here and he had his own customers to take care of. It turns out that my car hadn’t been in the shop yet. Seems there was confusion on what to do because the shop foreman wasn’t in and they hadn’t started working on it. They finally got things figured out and got the steering wheel cover replaced correctly at no charge to me. I’ve been with Landmark Honda for 12 years and this has been the worst experience in my 12 years. I have noticed that the service department has gone downhill over the last couple of years. I also have spoken to a close friend who had similar experiences to include being talk down. I have wasted my time and I do not appreciate the way Landmark Honda has treated me the last few times. I was lied to, ignored and gaslighted about the problems and parts. This time was completely unacceptable. I am going to follow the example of my friend and break my relationship with Landmark Honda after 12 years. This isn’t what I expect from the company that has provided exemplary service for the first 10 years and set the standard high. They no longer meet that standard and it is time to go elsewhere. More

Thank you for the whole work you guys have done to help us choose the type of car we need, we are satisfied with the choices us choose the type of car we need, we are satisfied with the choices More

Great service and excellent customer service I definitely come back here in future..I just bought a new Honda and I am satisfied with it. come back here in future..I just bought a new Honda and I am satisfied with it. More

Jairo did an excellent job explaining what needed fixing and why. He also told me what was needed in the future. and why. He also told me what was needed in the future. More

I was given out the door pricing for a top trim Honda passport elite blackout with certain color combos. Donnell and his manager Marcus were confirmed multiple times via text that they have the vehicle. passport elite blackout with certain color combos. Donnell and his manager Marcus were confirmed multiple times via text that they have the vehicle. I come in for an agreed time. Donnell starts working paperwork and I request a test drive of the vehicle I am going to purchase. Brings the vehicle over and it's a vehicle that is 2 trims down + it was dirty as crap. I inform Donnel , who doesn't seem to know the difference. He goes back in and explains to Marcus. Marcus comes and talks to us and informs us that he doesn't have the vehicle but he will be getting the vehicle while we "do" paperwork. I say I am not signing any paperwork until I see and know the vehicle I am buying. He proceeds to say I dont have to sign anything, just go through finance. Meanwhile Donnel goes to get the vehicle from another dealership. We grab lunch and come back and still no car and an additional ETA of 30 minutes as per Marcus. Marcus then requests we sit down with financing and there won't be any need to sign anything. So we enter financing and I tell the guy, I am not here to sign anything. He responds so what are you doing here then? I was able to see the vehicle on the paperwork and it still wasn't the correct vehicle. I want to add that most everything out of Marcus' mouth was a lie. My wife, son and I all work, we cancelled our work and showed up because they said they had the vehicle I wanted and they could sell it to me for the price we agreed to. They didn't have the vehicle and couldn't get the vehicle, couldn't sell me the vehicle for the price, and on top of that it was bad customer service with blatant lies and deception. More

Very disappointing experience regarding pricing transparency and professionalism. What began as an "out-the-door" offer later changed into a base price with additional charges added separately, transparency and professionalism. What began as an "out-the-door" offer later changed into a base price with additional charges added separately, resulting in a higher final amount. The presentation of the numbers felt misleading, as if it relied on customers not carefully comparing the actual totals. A straightforward rejection of my pricing expectations would have been perfectly acceptable. Instead, the structure of the offer changed in a way that created the appearance of a better deal while ultimately increasing the final cost. When I raised this concern, I was told, "Since you were stuck on that price, that's why I sent that." That response only reinforced my concern. My simple question is: what math makes those numbers equivalent? The figures clearly were not the same, and presenting them as though they were is misleading. What was even more surprising was being told not to reply to the email. A salesperson's role is to engage with customers professionally, not to dictate whether they may respond or ask questions. If this is the level of transparency and customer service being provided, then prospective buyers should exercise caution. The final communication came across as either an attempt to mock the concern being raised or to distract from the discrepancy in pricing. Neither reflects the professionalism customers should expect when making a significant purchase. More

Tim and company did a great job repairing my Accord and getting me back on the road within hours. It's always a great experience dealing the Landmark Honda Service Department. getting me back on the road within hours. It's always a great experience dealing the Landmark Honda Service Department. More

Took my CRV in for regularly scheduled service. Unfortunately, found myself in a strange disagreement with the service writer. Eventually solved the issue with the service manager, and ended up m Unfortunately, found myself in a strange disagreement with the service writer. Eventually solved the issue with the service manager, and ended up meeting with Morgan, a rock star service writer on a different team. She is a dream to work with. If you need service at Landmark, do yourself a favor and ask for Morgan on the Silver Team. More

Hiro was awesome, he took Care of my car and he provide an excellent customer service an excellent customer service More