Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Landmark Honda
Alexandria, VA
1,349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,349 Reviews of Landmark Honda
September 17, 2026
I purchased a used 2020 Infiniti QX80 from Landmark Honda. To be clear, I understand that Landmark is a Honda dealership and the vehicle is an Infiniti. However, Landmark Honda was the selling dealersh Honda. To be clear, I understand that Landmark is a Honda dealership and the vehicle is an Infiniti. However, Landmark Honda was the selling dealership, the issue was identified before the purchase was completed, and Landmark agreed in writing through a We Owe agreement to correct it. My complaint is therefore not about expecting a Honda dealership to warranty an Infiniti product. It is about how Landmark Honda handled its own written commitment to a customer after the sale. I specifically chose a large, established dealership because I believed that if a problem arose, there would be a professional management structure, accountability, and sufficient resources to resolve it properly. Unfortunately, my experience was exactly the opposite. At times, the games, lack of communication, and apparent absence of accountability made this feel more like dealing with a small operation with no effective management structure. What should have been a relatively straightforward repair turned into two months of unnecessary frustration, countless emails and phone calls, repeated follow-ups, and hours upon hours of my own time simply trying to get Landmark to fulfill the commitment it made before I purchased the vehicle. My experience with Basil was particularly disappointing. Communication was frequently unresponsive, dismissive, or unnecessarily difficult. At one point, I was essentially told that my emails contained too much information and were difficult to follow. What Basil characterized as too much information, I considered necessary and reasonable documentation, particularly when basic questions repeatedly went unanswered. My concerns about professionalism went even further. Both Basil and Marcus, members of Landmark’s management team, addressed me as “Bro” during business communications. This occurred in the context of my repeatedly expressing frustration about the lack of responses and the handling of the repair. In Marcus’s case, the communication also included upper-level management, including Chris Giles. As a Black customer trying to resolve a legitimate business matter involving a vehicle I had purchased, I found being casually addressed as “Bro” by members of dealership management ignorant, overly familiar, and extremely unprofessional, particularly given the seriousness of the concerns I was raising. I cannot state what their intent was, but I can absolutely state how I received it. I expected professional communication and the same basic level of respect that should be afforded to any customer. Perhaps the most disappointing aspect of the entire experience was the apparent lack of intervention from Chris Giles, the top General Manager. Mr. Giles was included on email after email documenting the problems, unanswered questions, management communication, and my repeated attempts to reach a reasonable resolution. Despite being included throughout the escalation, I never received a single response from him and never saw any attempt by him to step in and bring this matter to a professional resolution. When lower-level management is handling a customer situation poorly and the dealership’s senior management is repeatedly made aware of it but does not intervene, as a customer I have to question where accountability ultimately exists. The situation became even more frustrating because the QX80 had already been diagnosed by an Infiniti dealership, yet what should have been a straightforward process became unnecessarily prolonged. Ultimately, my vehicle had to go to an Infiniti dealership for the repair to be completed. The issue has now been resolved, and I have received the documentation and parts associated with the repair, but that does not erase what it took to finally reach this point. What makes this experience so unacceptable to me is that none of this ever needed to become a major dispute. Landmark could have simply honored its written commitment, communicated clearly More
by Mccormickmt
Employees Worked With
Basil moye
September 02, 2026
Very disappointed with my most recent visit. The rep never came to the waiting room to give me any information about the proposed work or how long it would take or when OI was told he would che The rep never came to the waiting room to give me any information about the proposed work or how long it would take or when OI was told he would check on progress and let me know. I waited 31/2 hrs to have filters checked. Oil changed & all tires checked. No other work needed for my 9 year old Honda, I was told. More
by Helenh59
Employees Worked With
Javier Ridriquez
August 28, 2026
Salesman Victor Pacheco was awesome! He went above and beyond to provide the best customer service. He followed through, even after the sale, to ensure our utmost satisfaction. I highly He went above and beyond to provide the best customer service. He followed through, even after the sale, to ensure our utmost satisfaction. I highly recommend Victor as the best person from whom to buy a car at Landmark Honda. On the other hand, the finance department experience was dismal. After the sale, there is always the separate visits by customer service (to buy extra undercoating, windshield protection, tire protection, etc.) and then the finance department! It is expected they will pressure you to buy the extra warranty coverage and, after countless "no" responses, the finance guy finally wrapped it up. Sales experience: 5 stars; finance department: 0 stars. More
by Sharon L.
Employees Worked With
Marcus was great: 5 stars
August 26, 2026
David Mendez always provides optimum service. His people and communication skills are outsanding I had an appointment today and was taken punctually with a welcoming greeting. My service was comp His people and communication skills are outsanding I had an appointment today and was taken punctually with a welcoming greeting. My service was completed timely I was comfortable waiting outside, the weather was great! When I left the service department, David let me know everything was in order til next service and listens to make sure I didn't have any other questions. My Blue Honda Civic and I are very satisfied customers to Landmark Honda. many thanks to take care of us! Sincerely, (Dawn (Dee) Garmon More
by Dawn (Dee) Garmon
Employees Worked With
David Mendez
August 21, 2026
This was my second time purchasing a vehicle at this location. Second time around has been more memorable. My experience was great and easy! Alex the finance manager and Johnson the car salesman were location. Second time around has been more memorable. My experience was great and easy! Alex the finance manager and Johnson the car salesman were a great help! Both are a master of their craft, they really know how to work with you and make your trip worthwhile. I would highly recommend either of them for your next trip to the dealership! Once again thank you Honda at landmark. More
by Diego Marquez
Employees Worked With
Alex the finance manager. And Johnson the car salesman.
July 24, 2026
⭐ Very disappointing experience with David Mendez in the Service Department I have been a loyal Honda customer for many years and have owned several Honda vehicles. I have always trusted the Honda name a Service Department I have been a loyal Honda customer for many years and have owned several Honda vehicles. I have always trusted the Honda name and expected a certain level of professionalism and respect. Unfortunately, my recent experience with David in the service department was unlike anything I have experienced with Honda before. My complaint is specifically about David’s attitude and the way he communicated with my family and me. Phone conversations were unnecessarily dismissive and condescending, messages were left unanswered, and basic courtesy seemed to be missing. The most unacceptable part was his interaction with my wife when she came to the dealership. While trying to resolve the matter, she handed David the phone so he could speak with me directly. Rather than simply taking the call, he put the phone down and walked away. The way he treated and spoke to her left her feeling disrespected and humiliated. Customers should never have to beg for basic communication or feel that they are being looked down upon. Professionalism is not only about fixing cars. It is also about how you treat the people who trust you with their business. One employee should not be able to damage years of customer loyalty, but this experience has genuinely made us reconsider whether we want to continue bringing our vehicles to this dealership. I hope Landmark Honda management takes this seriously. Someone representing Honda customers in a service management position should demonstrate patience, professionalism and respect, especially when dealing with customers and their families. Unfortunately, that was not our experience with David. More
by Kamal
Employees Worked With
David
June 25, 2026
On the way home from NC in May 2026, I noticed my cruise control was no longer working. I stopped at a local NC Honda dealer and he there told me they had no techs available. He came out and said that the c control was no longer working. I stopped at a local NC Honda dealer and he there told me they had no techs available. He came out and said that the cruise control button was no longer working. He stuck a sticky pad into the cruise button and jammed it down so that it now worked. He told me that the three buttons behind the steering wheel front was a unit and needed to be replaced, but they would have to order it. I called Landmark Honda and explain the situation and told them they needed to order the part before I came there. I said I would pay for the part up front because I had been explained what part it was. They said they would have the parts person call me, but that never happened. I came in for my appointment and met with a service person who was very condescending about how they could not order parts without seeing it first, even if I told them what part. I know that isn’t true since I have ordered parts before over the phone and have them ready when I’ve come in. Anyway, I sat there while they told me, oh, we have to order the part that I told them they had to order to begin with. I was told my rep would call me when the part was in, but that never happened. I finally called and they did have the part. I realized when I brought the car in that you have to ask about your car because they aren’t proactive enough to check on your car. Seems your car will be ready if you ask. On the way home, I checked the buttons on the steering wheel. Cruise control was working but the steering wheel cover wasn’t installed correctly so the volume control button was sticking in the up or down position when you changed the volume. I called and they told me that they would need to readjust the steering wheel cover. The third appointment went similar to the second and when I finally went to my car and checked the buttons, I found out that the cruise control button was no longer working. The tech came out and told me that the steering wheel cover was now warped and was pressing on the cruise control button and would need to be replaced. They would order one and call me when it was in. I never got a call and after about a week, I called and they told me that the part was in. I came in expecting it to be another hour and half job like the first appointments. I was told several times it was being worked on. After 3 hours I asked what was happening and they told me that the wiring harness was being replaced for the cruise control buttons. That was news to me and it turns out inaccurate. I saw my car outside and when I pointed it out to the service representative, he said he would check on it. At one point, he told me I was another rep’s customer but that person wasn’t here and he had his own customers to take care of. It turns out that my car hadn’t been in the shop yet. Seems there was confusion on what to do because the shop foreman wasn’t in and they hadn’t started working on it. They finally got things figured out and got the steering wheel cover replaced correctly at no charge to me. I’ve been with Landmark Honda for 12 years and this has been the worst experience in my 12 years. I have noticed that the service department has gone downhill over the last couple of years. I also have spoken to a close friend who had similar experiences to include being talk down. I have wasted my time and I do not appreciate the way Landmark Honda has treated me the last few times. I was lied to, ignored and gaslighted about the problems and parts. This time was completely unacceptable. I am going to follow the example of my friend and break my relationship with Landmark Honda after 12 years. This isn’t what I expect from the company that has provided exemplary service for the first 10 years and set the standard high. They no longer meet that standard and it is time to go elsewhere. More
by EH
Employees Worked With
Service Dept
