Landmark Honda

Excellent service. Keep up the good work! I appreciate it very much! Thank you so much! Keep up the good work! I appreciate it very much! Thank you so much! More

The purchasing process always takes way too long. I don’t think that’s unique to this dealership, but it was very frustrating nonetheless. DO NOT purchase the maintenance package. The last two times I don’t think that’s unique to this dealership, but it was very frustrating nonetheless. DO NOT purchase the maintenance package. The last two times I have gone in for an oil change. I waited for two hours and three hours respectively WITH an appointment. I gave them a second star because the service coordinators are friendly, but they are not very apologetic about the ridiculous wait times. More

Shaun Williams was great to deal with on all aspects of the service. He was very professional and went above and beyond to deliver the service on time. the service. He was very professional and went above and beyond to deliver the service on time. More

I am driving a Blue Honda Civic 2016 . July 23, 2025 By Dawn (Dee) Garmon from Alexandria, Va I am driving a Blue Honda Civic 2016 .It rides great and I don't have to worry because the July 23, 2025 By Dawn (Dee) Garmon from Alexandria, Va I am driving a Blue Honda Civic 2016 .It rides great and I don't have to worry because the service guidance and customer service I receive from my service adviser David Mendez and two technicians Donny and Scott I know have performed the maintenance repairs, their teamwork and collaboration keep my Civic and myself safe and comfortable travel More

rude sales reps won’t ever buy a car from here now, avoid if you can! if you can! More

Always receive quality and reliable service. Have dealt with Landmark Honda for more than 20 years. Have dealt with Landmark Honda for more than 20 years. More

If looking for exceptional service and wonderful people I highly recommend Landmark Honda. Great service and support, never dissappointed. My service adviser David Mendez never disappoints me, I make an appo highly recommend Landmark Honda. Great service and support, never dissappointed. My service adviser David Mendez never disappoints me, I make an appointment and show up and he takes care of everything else. He is patient and informative and makes everything smooth and stress free. He always helps and advises me with my maintenance necessities/priorities . I am blessed to have Landmark Honda to put me behind the wheel of a Civic (my favorite model) and the technicians that repair my car and for David Mendez my service advisor . Everyone their always is great to me. Sinserely, Dawn (Dee) Garmon More

Thank you so much David Mendez my service advisor like always your customer service is excellent more than satisfied! always your customer service is excellent more than satisfied! More

David M is great to work with in the service department. He communicates well and easily explained the extra work the shop recommended for my 2016 CRV. I was in and out in less than 3 hours. I have always He communicates well and easily explained the extra work the shop recommended for my 2016 CRV. I was in and out in less than 3 hours. I have always used Landmark Honda service department. More

I would give negative stars if I could. Sleazy, horrible customer service. How in the world is a place like this allowed to exist? My family and I had an extremely disappointing experience Sleazy, horrible customer service. How in the world is a place like this allowed to exist? My family and I had an extremely disappointing experience at this dealership and strongly advise others to avoid it. In 2023, we purchased a van and were sold a “4-year maintenance plan” by the finance manager, who failed to disclose that Honda provides 2 years of complimentary Honda Care maintenance. We only discovered this when we took our van for service last week and were informed that the complimentary coverage had expired, leaving us to pay the full service cost. When we contacted the dealership to clarify, the customer service was abysmal. Reaching someone by phone was nearly impossible—calls went unanswered, and it took days of persistent calling to get through. The staff were dismissive, unhelpful, and failed to follow through on promises to call back. The finance manager, War, admitted we were “lied to” and sold a “horrible plan” by a salesman who no longer works there, likely due to similar issues. Despite assurances that we were in "good hands," the finance manager was absent the next day without passing our time-sensitive case to anyone or notifying us, forcing us to chase them relentlessly. The General Manager, Rob White, called us seemingly as a means of placating us because we have not heard back from him and when we attempted to reach back out were told that we were not allowed to be transferred to him but that our case would be presented to him to see if it was worthy of his attention. Most frustratingly, the dealership acknowledged their error and admitted to misleading us but refused to offer a full refund or take any meaningful steps to rectify the situation. Their lack of accountability is unacceptable. Save yourself the frustration and take your business elsewhere. More