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Landmark Honda

Alexandria, VA

4.6
1,281 Reviews
Welcome to Rosenthal Landmark Honda. Rosenthal Landmark Honda has been recognized with Honda President's Award Elite Honors for 2014. Each year Honda recognizes dealerships for exceptional performance in all facets of their operations. In 2014, the Elite Level of Distinction was added to the Honda President's Award program to recognize dealerships that achieve operational excellence and also rank among the top ten in the nation in new-vehicle sales. Rosenthal Landmark Honda is an 8 time winner of the Honda President's Award. As a prospective auto buyer, you may think that all Honda dealerships are the same. But, if exceptional customer service and low prices are important to you, then you'll find Landmark Honda is the dealer for you. This dealership strives to exceed our customer's expectations. We've served our customers from the same location for over 25 years and plan to do so for the next century. It's just one more reason we plan to make Rosenthal Landmark Honda your next place to buy and service your car, truck or van. In short, we look forward to exceeding YOUR expectations soon!
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5125 Duke St

Alexandria, VA

22304

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Showing 1,281 reviews

June 17, 2009

To all that it may concern. I have been taking my To all that it may concern. I have been taking my family's Honda's to Landmark for about 20 year's now and they have always been the absolute ver More

by jhansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney
Jun 18, 2009 -

Landmark Honda responded

Mr. Hansen, I normally reveiw the customers electronic file to better understand more about their service here at Landmark. Mr. Hansen, I dont think I have seen a larger file. Thank you for all your years of loyal service. Your a perfect example of the relationship we can build when we provide excellent customer service. Thank you. Cheryl Holt, Customer Service Agent

June 17, 2009

This is my first time I have ever done anything like this but I felt it to be worth it. I have been taking my car to various places for service but now have found a new place. Landmark Honda with Sean Kear More

by Ashlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney
Jun 18, 2009 -

Landmark Honda responded

Ms. ashlie We are happy your serving experiance as been comfortable and informative. Its important not to just perform repairs but to provide the information in terms all of our customers can understand. We are happy to see comments, that show we are taking the necessary steps to keep our customers informed. Thank you Cheryl Holt, Customer Service Agent

June 16, 2009

We own 3 Honda CRVs and one Honda civic; two of newer CRVs and the civic were bought from Landmark Honda. We have had all of our Hondas serviced at Landmark through Milton Cruz for over ten years becaus More

by dalazenby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jun 18, 2009 -

Landmark Honda responded

dalazenby We are pleased that you responded to dealer rater. I will see that Milton reciveces a copy of your response. Milton recieves many kind and positive comments from customers. Milton and his years of experiance builds customers for life. Milton finds genuine satisfaction with helping customers. We look forward to servicing all of your Hondas for many years to come. Thank you. Cheryl Holt, Customer Service Agent

June 16, 2009

We are new in town and past due for our 60K Mile workup along with some extras...GeGe was SO wonderful in assisting us, offering us a same-day appointment and flexing with our schedule as needed. Her warm More

by tmrbwilson1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GeGe
Jun 18, 2009 -

Landmark Honda responded

tmrbwilson1998 I would like to welcome you to the Landmark Honda family. We are pleased that your first experience was exceptional. Geges professionalism and customer service skills often bring warm and friendly comments such as yours today. She is a big part of the service team at Landmark, she not only adds the womans touch but also knows her way around a Honda. We look forward to servicing with you in the future. I will see that your review is posted on the customer comment board, so all the staff can see. Thank you, Cheryl Holt, Customer Service Agent

June 15, 2009

I have been bringing my two Hondas ('99 Accord EX); '04 Accord V-6)to Landmark for service for years and ever since he first started working at Landmark Milton Cruz has been my service advisor. Milton has More

by ghhb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jun 18, 2009 -

Landmark Honda responded

ghhb Milton has been with Landmark for many years. Keeping a service customer since you started, shows the value Milton puts into his work. The knowledge and quality service that Milton provides is exceptional. We recieve many postings on Milton. Landmark Honda wants the very best for our customers, and will continue to provide the service that has kept you with us for all these years. Thank you Cheryl Holt, Customer Service Agent

June 09, 2009

What isn't there to like? Presque has a way of making you feel comfortable when you are looking for the car of your dreams. Most of the time I dread going to the dealership for the fear that I'm going t More

by maryemily02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Presque
Jun 10, 2009 -

Landmark Honda responded

Ms. Maryemily I forwarded a copy of your response to Presque this morning. She was delighted to have recieved such a nice response. She posted a copy of your comments on the customer service board here at the dealership. The sales team here at Landmark understands that we must be accomodating to our customers needs and concerns. We are pleased you found the car of your dreams here at Landmark Honda. Cheryl Holt, Customer Service Agent.

June 07, 2009

I am a woman and I used to feel taken advantage of when I would take my car in for service. I've been taking my car to Rob Coleman at Landmark Honda for 2 years now and I couldn't be happier. He treats me wi More

by meggied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman
Jun 08, 2009 -

Landmark Honda responded

meggied This is a topic we need to discuss further. Robbie is a fine team mamber, very understanding and trustworthy. I am a woman myself in a field that is predominantly male. I work very closely with the service department. We hold regular meetings to discuss customer service. Being a woman servicing with Landmark Honda, in the event you don't understand what has been advised to you, please make your advisor aware. We have several visual aides and pictures, and mini videos that will assist you in understanding most recommendations. Cheryl Holt, Customer Service Agent.

June 05, 2009

I have been in this area for less then 1 year and have had my Honda vehicles (2) serviced for both routine maintenance issues as well as the 'unexpected' maintenance needed on my 9 year old car with Landm More

by kbreth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon
Jun 08, 2009 -

Landmark Honda responded

kbreth Thank you for your positive comments about your service visit. Todd is an outstanding member of the service team. I will see that this information is posted on the customer comment board so the other team members will see your kind comments. Its reassuring to our people when they see customer speaking so highly about them. Cheryl Holt , customer service.

June 04, 2009

Took car in for warranty work. Called 20 minutes before drop-off on a Tuesday afternoon. "Can you take a last minute driver's side sun visor replacement?" "Sure, we can take care of that." Done in less More

by whymustidothis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
Jun 08, 2009 -

Landmark Honda responded

Prompt and courteous service is what Landmark is all about. Thank you for taking the time to respond with dealer rater. Cheryl Holt, customer service.

June 03, 2009

Sean Kearney has been great! Last year I drove across country and went to Landmark for routine maintenance for a 2006 Honda Accord. The price was decent, but the service was very friendly and thorough. More

by Markle1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney
Jun 03, 2009 -

Landmark Honda responded

Dear Marke1 Fast and friendly service is what we are all about. Its nice to see such nice comments. We can handle almost all types of auto repairs. If it cant be performend inhouse we have a company set up to accomodate your needs. We frequently recieve comments about Sean, he is a true example of a team member that goes above and beyond. This is one to share with the service team. I will see that its posted on the customer comment board. Thank you for your positive comments. Landmark Service Department

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