Landmark Honda

This was a preventive maintenance service visit. From from the time I made my initial appointment request, through vehicle drop off and pick up, Chris was highly efficient and ensured that his team's wor from the time I made my initial appointment request, through vehicle drop off and pick up, Chris was highly efficient and ensured that his team's work was done properly and in a timely manner. My vehicle is an older Honda, and Chris always looks for possible preventive maintenance before there is a potential problem. There is a team approach at Landmark Honda that you will not find at some other service departments. Landmark Honda's approach is not to "upsell" unecessary services, but rather to provide real service value to their customers. In the service waiting area, you can see this approach as service managers discuss service options with customers and not force repairs that customers are not comfortable with. I will return to Landmark Honda for future service needs. More

The quality of the service professional was beyond my expectations, he thoroughly explained the details of what was needed for my vehicle in a way that was comprehendable to someone who knows NOTHING abo expectations, he thoroughly explained the details of what was needed for my vehicle in a way that was comprehendable to someone who knows NOTHING about cars- such as myself. The service area was clean and presentable and the mood of the employees jolly. He was a gentleman and made me feel comfortable not only with the work being done to the car but as well as with the people doing the work. He went above and beyond in my opinion. Even made a follow up call to make sure everything was working with my car after the visit. GREAT JOB!!! Thank you Mr. Sanita!! More

The people at Landmark HOnda are incredible! I had a wonderful experience when purchasing my first new Honda. I felt at home, everyone was very friendly and went the extra mile to make you feel comforta wonderful experience when purchasing my first new Honda. I felt at home, everyone was very friendly and went the extra mile to make you feel comfortable. they helped me find just the right car that was perfect for me and my life style. He knew all the features and was very confident that this would be my dream car. And Rui, he made it happen. He worked hard to find a price that worked for me and that didn't go over my budget. Now thanks to them I have a 2009 Accord and I love it. The parts department was great in installing the extra options i bought (different spoiler, bike rack). Landmark honda is my dealer of choice from now on. More

I've owned many cars in my 66 years, and had them serviced at many different dealers. That's given me lots of bad experiences with auto service/repair shops: wrong diagnoses; performing unnecessary serviced at many different dealers. That's given me lots of bad experiences with auto service/repair shops: wrong diagnoses; performing unnecessary service; having to bring the car back to get the work correctly done; excessive charges. Rare are the exceptional service shops where they are expert at diagnosis of problems, do it right the first time, do it with a smile, and charge reasonable rates. Boy was I glad I tried Landmark Honda to service my Honda Odyssey--they are one of those exceptional, outstanding service/repair shops. I first went to them because other dealers/service shops had been unable to solve a recurring problem of moldy odors in the AC/air system. On that first visit, I met Larry Schifflet, Service manager for Landmark Honda, and discussed with him the history of our problems. Larry was terrific: he dug right in with his service team to correctly diagnose the source of the problem, and solve it! And he did that while keeping me closely posted on their investigation and the solutions he was proposing. I was treated like an old lost friend; the entire team was courteous and professional. That was a year and a half ago, and I've been having my Odyssey serviced by Larry Schifflet and his team ever since then. I'm taking the time to submit this rating because my experience is that Larry Schifflet is an exceptional professional who runs a top notch service shop. Larry himself is obviously an expert diagnostician, and is dedicated to continually achieving excellence in customer service and satisfaction. I have never had to take the car back to have work redone; never had a bad or even disappointing service experience; always been treated like an old friend. They even have a superb shuttle service to/from metro; if you're running late and miss the shuttle, they reimburse you for taxi fare from the closest metro station to the dealership--how about that for service! It's been a real pleasure doing business there. THANK YOU LANDMARK HONDA! More

I definitely do not recommend this dealership. I went to this dealership prepared to buy a car, based on what I saw in their online inventory. I test drove a couple cars and started discussing details of th this dealership prepared to buy a car, based on what I saw in their online inventory. I test drove a couple cars and started discussing details of the deal. First, the salesman wanted me to sign an unenforceable handwritten statement saying something along the lines of "If we can agree to a price, I will buy X car today." I explained that there was more to the deal than price (i.e., fees, options, trade-in) and that I wouldn't sign. I think this is a sales tactic to either trick me into thinking the statement is enforceable or just to get me vested in the process. This should have been the first clue that I was not dealing with top notch negotiators, or even honest negotiators, and I wish I would have walked out then. But, I was still prepared to buy if I could get the right deal. After 45 minutes of back and forth about the price they have advertised on their own website, the second salesman (who was brought in after I wouldn't sign the above statement), agreed to the price on their website. We then started discussing fees- $695 for wheel locks, a pinstripe, and one other feature had already been added to the car- in addition to about $1000 in freight and processing. I wouldn't agree to the $695 as I know other dealers in Arlington don't add the same fees. So, I threw out a number 4% lower than the quoted number for the car and agreed to the other $1000 in fees. The salesman wouldn't negotiate with me at all other than to say "no." No counteroffer, just an explanation that the price on the website was an offer and he couldn't give me a lower price because it wouldn't be fair to anyone else who saw the website- which is absolutely contrary to basic contract law- an ad is not an offer; it is an invitation to make an offer. At that point, over 2 hours since I walked in the door, I told him we weren't going to come to a deal and politely left. I went directly to another dealership where I was able to get what I felt was a good deal, which included a trade-in price that was 145% of what Landmark offered. I was out the door with my new car at the second dealership in less than 2 hours. I also overheard some equally questionable negotiations going on around me in Landmark's somewhat factory-like/conference room setup. I overheard one other salesman tell his customer "numbers don't lie, but people do." Its hard to believe anyone would think that is a professional and acceptable way to negotiate. I got a vague voicemail 2 days later from the first salesman at Landmark asking me if I was available to come in again, but he never mentioned anything about a better deal so I have no reason to believe it wouldn't just have been more of the same. Plus I already purchased another new car. More

This is mey 26 new car and this is by far the best dealer that I have done business with. I will buy my next car from them. Years ago I tried their service. It was great. They have services all of my cars si that I have done business with. I will buy my next car from them. Years ago I tried their service. It was great. They have services all of my cars since then. They have done a great job. Ask for Rob Coleman, he will do a great job for you. More

My overall experience with Landmark was absolutely wonderful. I have been looking for a car for months and have been getting negative feedback like repo my car and so on... I don't think a Dealer shou wonderful. I have been looking for a car for months and have been getting negative feedback like repo my car and so on... I don't think a Dealer should tell a customer that at all. Both RV and Wisdom we great. I am a little upset that my car note is extremely high but I can understand. Again the service from these two guys I would give a ten. More

I brought my car in for service and had some concerns about the initial handling of my service. After I expressed my concerns to the service manager, he apologized for my experience and made an exceptio about the initial handling of my service. After I expressed my concerns to the service manager, he apologized for my experience and made an exceptional effort to remedy the situation. He was professional and courteous. I brought my car back to Landmark so that they could have another look at it. They went above any beyond what was necessary to ensure that all of my concerns were addressed and I believe my car left the service department in excellent shape. I have confidence that I can return to the dealership in the future with positive results. More

We were off to possibly buy a new car yesterday and we had bought a brand new 2007 EXL v6 honda accord from Landmark in the past. Everything went well with that experience except they tried to overcharge had bought a brand new 2007 EXL v6 honda accord from Landmark in the past. Everything went well with that experience except they tried to overcharge us at the time of delivery. We refused to be overcharged, got the car and everything was okay. Yesterday, we went to go see Ibrahim who had sold us a car in the past because we wanted to buy a 2009 honda accord ex v6. When we got there he was with another customer, he told us he'd be there until 9pm so we said we would be back in about an hour-1.5 hrs. Upon arriving back we waited for at least 20 minutes because he was out getting something to eat. I thought this whole situation was tacky. When we spoke to Ibriham, we had been price shopping online and with other dealers as well (however we wanted to give him the first shot at our business because we had bought a car there in the past) and told him we wanted to get the best possible price, we would pay cash today. Ibriham was very disagreeable on price (and so was his manager), WOULD COME NOWHERE NEAR THE OTHER PRICES WE HAD SEEN - and wanted to really overcharge us. My wife and I walked out of there feeling like our money was unwanted and no good because we had visited other dealers and got pricing that they could not and were not willing to beat. WE WILL NEVER GO THERE AGAIN!!! More