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Landmark Honda

Alexandria, VA

4.5
1,269 Reviews
Welcome to Rosenthal Landmark Honda. Rosenthal Landmark Honda has been recognized with Honda President's Award Elite Honors for 2014. Each year Honda recognizes dealerships for exceptional performance in all facets of their operations. In 2014, the Elite Level of Distinction was added to the Honda President's Award program to recognize dealerships that achieve operational excellence and also rank among the top ten in the nation in new-vehicle sales. Rosenthal Landmark Honda is an 8 time winner of the Honda President's Award. As a prospective auto buyer, you may think that all Honda dealerships are the same. But, if exceptional customer service and low prices are important to you, then you'll find Landmark Honda is the dealer for you. This dealership strives to exceed our customer's expectations. We've served our customers from the same location for over 25 years and plan to do so for the next century. It's just one more reason we plan to make Rosenthal Landmark Honda your next place to buy and service your car, truck or van. In short, we look forward to exceeding YOUR expectations soon!
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5125 Duke St

Alexandria, VA

22304

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Showing 1,269 reviews

July 01, 2009

I would like to thank Sean Kearney for his professional attitude and polite mannors. He took care of my 19 year old daughters car and treated her like a professional. I was skeptical sending her to the d More

by SGTMJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SEAN KEARNEY
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/2/2009 1:41:51 PM SGTMJR I will forward your review to Sean in the service department. Professional, polite attiude describes Sean completely. Sean is a father and has a daughter, he wouldn't do business any other way. Sean is an example for others in the service department and sets the bar very high. We thank you for the opportunity to serve you. Cheryl Holt, Customer Relations Manager.

July 01, 2009

Mr. Cruz has been taking care of my Legend for 10 years. Just recently my air conditioning stopped blowing , within 3hrs my vehicle was repaired and I was cool again. Thank You Mr Cruz you are the greatest! More

by legendman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 01, 2009 -

Landmark Honda responded

legendman I will forward a copy of your survey to the customer comment board. We recieve many positive comments about Miltons knowledge and experience in the Service Department. Thank you for your response on Dealer Rater. Cheryl Holt, Customer Relations Manager.

July 01, 2009

My initial thoughts of going to Landmark Honda was...notso high due to a previous incident in the service department, where the receptionist made me, A PREGNANT YOUNG LADY walk to a distant ATM, a More

by engalit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mekdim Tilahun
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/2/2009 1:00:15 PM engalit I first want to apologize for not accepting your friends credit card. We are unable to do that for their and our protection. With you being the customer, we should have identified the need for a better solution, rather than having you walk. Please accept our sincere apology. We are so pleased to see your comments about Mekdim and Sanjay. It looks like they turned things around. This being your first new car purchase on your own is very exciting. Your comment about family, you purchased from the right place. At Landmark Honda, our goal is to treat everyone like family. Thank you for purchasing at Landmark Honda and congratulations on newest addition to your family. Cheryl Holt, Customer Relations Manager.

July 01, 2009

I stopped by to look at a vehicle they had in stock. We made an offer on the vehicle based on the USAA buyer service program and although they were not directly participating in that program they accepted More

by doowaugh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Iqbal Araian
Jul 02, 2009 -

Landmark Honda responded

Dear doowaugh, Iqbal has been a part of the new car sales team for several years now. Like yourself all of them speak very highly about Iqbal, we are fortunate to have so many good people on our sales team. Your comments and ratings are very positive. I am concerned that there might be an item to assist you with. I see our quality of work score at 4 out of 5 . We appreciate all your information but I would like to offer assistance if there is a need. Thank you for purchasing from Landmark Honda. Cheryl Holt, Customer Relations Manager (703-236-6288)

June 30, 2009

Ron was a great salesman to have -- very friendly and knowledgeable, but he did not pressure us to make any decisions. We did end up making a purchase with him that day and were very pleased with the wh More

by drschmitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hancock
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 6/30/2009 3:41:38 PM drschmitz We are pleased with your positive comments about Ron Hancock and your experience with the pre-owned sales department here at Landmark Honda. Ron recieves many positive comments and referrals do to his friendly and knowledgable nature. We are pleased to have members on our sales team that make purchasing such an enjoyable process. We thank you for your business. Cheryl Holt, Customer Relations Manager.

June 30, 2009

I recently bought a 2003 Jeep Cherokee from Landmark Honda. I had a wonderful experience with these guys, especially Mikhail. He's the type of charismatic, honest, hardworking salesman that everyone hop More

by alexeiku
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikhail Veshchev
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 6/30/2009 3:48:13 PM alexeiku We are pleased to see your enjoyable experience purchasing from Landmark Honda's pre-owned department. Mikhail is a new member of the pre-owned sales team, but he has many years of experience in auto sales. We want to thank you for your referrals and for purchasing here at Landmark Honda. Cheryl Holt, Customer Relations Manager.

June 30, 2009

Mr. Sanita always handles my 2002 Civic when I bring it in for repairs or service, and even though it is an older car he still makes me feel as though I am as important as someone with a brand new Honda. More

by roxannes16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Sanita
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/1/2009 4:34:08 PM roxannes16 Thank you for taking the time to comment on dealer rater. We are pleased that Dave treats you like a new car customer. Its important to have your service department inform you of up coming items that could need attention. Its our mission to have all customers feel and be treated as new car customers. " Thats the key to always having customers" Thank you for your buisness. Cheryl Holt, customer Relations Manager.

June 30, 2009

Akmed and Rashad were personable, genuine, and made our Akmed and Rashad were personable, genuine, and made our car buying experience the BEST ever!!! Akmed was detailed oriented regarding the explanation More

by 4Cherubs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rashad Powell and Akmed
Jul 01, 2009 -

Landmark Honda responded

4cherubs Thank you for purchasing from Landmark Honda. Rashad and Akmed have been with us for several years and are an important part of our Sales Team. We are fortunate to have a staff dedicated to building long term relationships with clients. Welcome to the Landmark Honda family and congratulations on the purchase of your Van. Cheryl Holt, Customer relations Manager.

June 30, 2009

We had a problem with the airbag system (SRS). While our extended warranty had recently expired, Ms Showers worked with her service manager and only charged us for the part & not the labor--taking care of a More

by landmkhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GG Showers
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/1/2009 5:01:50 PM Thank you for your positive response on Dealer Rater. We value your comments and your patronage to Landmark Honda. I am sorry to see that your warranty had expired. Its important to assist whenever possible. Thanks for your years of service with Landmark Honda. Cheryl Holt, Customer Relations Manager.

June 30, 2009

I was very pleased with my visit to the Landmark Honda. I'm usually very hesitant about taking my car to a dealership to get it serviced because I feel that either 1. its going to take a ridiculously long More

by jcb1141
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 01, 2009 -

Landmark Honda responded

jcb1141 Listening to the radio or watching TV its easy to think that Landmark Honda will have your car all day. Watching TV the national chain joke about taking out a 2nd mortgage for an oil change. There are many misconceptions. I would like to comment on a few. 1. We do perform service without an appointment. 2. We do work on cars while you wait. 3. We do have service work with a time guarantee. 4. We do have service specials that are priced below after market chains.( or national Chains). We want to offer you the Highest value for your dollar. 1. Honda factory trained technicians. ( a specialist for your Honda) 2. Genuine Honda factory parts. 3. Perventive maintenance and inspections programs that keep you informed. 4. The latest factory diagnostic equipment. At Landmark Honda, we are committed to providing the most for your hard earned dollar. Thank you for servicing at Landmark Honda. Cheryl Holt, Customer Relations Manager.

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