Landmark Honda

I am extremely disappointed with my experience at this dealership and how they handled a customer credit that was issued to me after I was previously double charged for service. At the time, I was told dealership and how they handled a customer credit that was issued to me after I was previously double charged for service. At the time, I was told they could not issue a refund because the dealership had changed ownership and accounting systems, so they instead placed a credit on my account for future use. I accepted that in good faith. However, when I recently returned for repairs, I was suddenly told I could not fully use my credit because of a prior “minor issue” that their technician specifically told me would be handled at no charge. Now the dealership is attempting to deduct that amount from my credit balance and giving me a hard time about applying the remaining credit toward my repairs. What makes this even more frustrating is that their internal employee mistakes and policy issues are being pushed onto the customer. If their staff failed to follow dealership procedures, that is not the customer’s fault. Customers should not be penalized because of employee incompetence or poor internal communication. This experience has felt misleading, unfair, and unprofessional. A credit issued in place of a refund should be honored fully and transparently, not reduced later without clear communication. I hope management addresses these issues and treats customers more fairly moving forward. More

Courteous helpful prompt met my mobility needs Eddie extremely helpful car left clean and running great extremely helpful car left clean and running great More

David Mendez is my service advisor and his colleague Luis Alvarez also helped me. They provide outstanding customer service no matter the volume of clients or repairs that need addressing. They make you fee Alvarez also helped me. They provide outstanding customer service no matter the volume of clients or repairs that need addressing. They make you feel comfortable and alleviate any anxiety about repairs and cost. I only needed emissions today but I do need some other repairs that I am budgeting for. I appreciate and trust them, the same to your technicians. Sincerely, Dawn (Dee) Garmon More

I strongly recommend landmark dealer is my second car shopping, especially Minhaj Adelaide’s and Preston they do straight and don’t need back and forth to negotiate the prices. Once you got a deal and go shopping, especially Minhaj Adelaide’s and Preston they do straight and don’t need back and forth to negotiate the prices. Once you got a deal and go couple documents signs. That will be all. More

Morgan, my service representative, is personable, knowledgeable, and prompt in responding to my questions. She is one of the reasons I continue to bring my car to Landmark Honda for service. knowledgeable, and prompt in responding to my questions. She is one of the reasons I continue to bring my car to Landmark Honda for service. More

Landmark Honda Service Department did a great job on the 225000 mile maintenance for my 2016 Pilot. 225000 mile maintenance for my 2016 Pilot. More

David Mendez checked me in punctually. I waited while my service was being completed and that was performed punctually like always. David explained my service invoice and went over with I waited while my service was being completed and that was performed punctually like always. David explained my service invoice and went over with me some repairs for me to plan when I have routine service again. David is most kind and helpful all the time and I am grateful for his guidance service to my Honda Civic. More

Jairo Diaz has been incredibly helpful, friendly, and professional. As an auto service consultant, he is knowledgeable, responsive, and always ensures a smooth and excellent service experience. professional. As an auto service consultant, he is knowledgeable, responsive, and always ensures a smooth and excellent service experience. More

The work needed was performed satisfactorily and quick. Friendly, courteous, and outstanding customer service was provided. Friendly, courteous, and outstanding customer service was provided. More