Landmark Ford - Service Center

The master power window switch on my 2017 Escape were working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wa working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wanted to have that checked also. Back in January of 2023 I had removed fuses 60 and 61 on the passenger side fuse box. I was able to push 61 back in but 60 gave me trouble and was left only partially pushed in. I was unable to contort my elderly body sufficient for working with those fuses again and had requested that they be checked while my vehicle was serviced in December 2023 but the service team ran out of time and did not do this. Back to July 24, 2024. The rede service team manager printed out a quote of $180 diagnostic to check the window switch and another $180 to check the power port. I declined the diagnostic for the power port and left my vehicle for servicing. Shortly before noon the red team manager called and gave me an estimate of $840 to replace the master power switch and the power port both of which he told me were faulty. I declined and he told me he’d call back when the vehicle was ready to be picked up. He called around 2PM and sent an Uber to pick me up for the return to the dealership. He gave me an estimate showing $300 labor to fix the master switch and another $300 labor to replace the power port, plus parts. I paid $180 for the diagnostic and while I was there I purchased a new master power window switch for $131. A nearby automobile repair shop told me they would replace the switch for $85 and their reviews were excellent. When I picked up my Escape from Landmark I noticed that the red reflector from the door was left in my console and that the passenger side floor mat had been removed and placed in the rear cargo area. So the door had been removed and I guess someone took a look at the passenger side fuse box. On Friday the 26th I left my Escape with the local repair shop. They called me later to tell me that neither the old nor new Master power switches worked initially. They took a look at the fuse box and found that fuse 60 was loose. Upon pushing it in they discovered not only did both master switches work but the power port (fuse 61) also started working. The loose fuse was the problem and Landmark Ford not only missed or ignored this they wanted to charge me an hour and a half labor to replace a door covering that was already removed to do the diagnostic. And $180 to replace the power port! After no small amount of conversation and presentation of paperwork the service department manager offered to refund the $180 diagnostic fee. In the end I paid $131 for a Master Power switch that I did not need plus $110 for the excellent work by the local repair shop. Unfortunately I cannot trust Landmark Ford and will never have a vehicle serviced there in the future. More

I purchased a 2023 new Mustang Mach-E from a nearby Ford dealership and took it to that dealership for servicing. The Blue cruise, Adaptive Cruise control and Lane Centering stopped working on Feb 27, 2024, dealership and took it to that dealership for servicing. The Blue cruise, Adaptive Cruise control and Lane Centering stopped working on Feb 27, 2024, That dealership told me the problem was national and that Ford software engineering was working on a" fix for this concern and an over the air up date will be done when repair is ready", and that I should give them 2 weeks. I returned to the same dealership on March 22nd, because the Blue cruise. Adaptive Cruise and Lane Centering still were not working. I got the same response, which was that the software would be updated over the air. The strange thing was that these three features were working fine for other Portland area Mach-E owners I knew. So, at the advice of a Ford representative, I took my car to Landmark Ford. WHAT A PLEASANT SURPRISE! The service rep, Kathy Douglas, thoroughly interviewed me about the issues I was having and checked my car in. Kathy called me 4 hours later, said the service department uploaded some software to car and that everything was working fine. Landmark delivered the car to my house later that day. They also charged and offered to wash my car too. I highly recommend Landmark Ford! More

I've used Landmark Ford for my 2017 Ford Escape. They've been responsive, on time and fully explained everything to me. I'm very happy with them. They've been responsive, on time and fully explained everything to me. I'm very happy with them. More

I have a old ranger. Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim More

Israel was rude, dismissive, and shows no interest in customer service. The other people I dealt with in the service office were pleasant. customer service. The other people I dealt with in the service office were pleasant. More

After reading the reviews, I see there is a pattern and that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a wee that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a week later it breaks down. The frustrating part is the technician, Kyle, charged me for two diagnosis checks because he was unable to find the problem within the allotted time. I give them the car again to be fixed and they come back telling me the cost to fix it would be just under $16,000. I definitely feel Kyle, the technician, should have caught that major repair issue in the beginning of this whole process. Now I'm out almost $1,100 for something that should never have been done in the first place. If you have a Ford and it needs to serviced at a dealership, I would try a different one. Kathy is who I dealt with and she was pretty good. She wasn't best at returning phone calls, but when I spoke to her she was detail oriented and gave me the necessary information to make a choice regarding the matter. More

Service and follow up communication was great. Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught bef Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught before I was allowed to take the truck home. More

Worst service I've ever experienced. Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake ligh Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake light that always remained on and fix the fan switch for the airconditioner. was told it might take a FEW DAYS to get the parts. I left the truck and never heard an update without an inquiry from me. I was informed the trucks fluids, brakes, tires and drive train were fine and/or serviced. After 13 days I finally got the truck? I was rarely updated by the technical team leader or his manager unless I inquired nor was I offered a an accomodation, rental car or even a discount for my inconvenience. The total bill was over $1600.00! And, I defy any normal person to decipher the bill/service report I was given. To top it off, I took the car home and a few days later I parked in in my driveway that is not level. I engaged the emergency brake and it rolled own the driveway!!! Remember I was informed my brakes were fine. I'll take it elsewhere and have that fixed. The lobby folks were helpful and gracious. The service folks were alright but not very proactive. The car was returned without so much as a wiped clean dashboard. More