Henry Goldammer

SUPER FRIENDLY! Great communication, and ridiculously convenient hours (regarding the Service department). I as long as I own a Ford, Landmark is my dealership! Great communication, and ridiculously convenient hours (regarding the Service department). I as long as I own a Ford, Landmark is my dealership! More

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CAUTION TO AUTO CONSUMERS IN THE PORTLAND AREA. ..especially if you're considering the purchase of a Landmark Ford's Extended Warranty. IF FORD CORPORATE fouls up and a contaminated transmission is ..especially if you're considering the purchase of a Landmark Ford's Extended Warranty. IF FORD CORPORATE fouls up and a contaminated transmission is placed in your vehicle during a repair, then DON'T ASSUME the Ford rental car (part of the warranty coverage), will extend for the period needed to fix your vehicle! Background for you to assess = LANDMARK SERVICE IS TERRIBLE 1- Consumers reasonably expect an extended warranty program to cover break downs, like a transmission. The program outlines the elements covered under the warranty, 2- Consumers reasonably expect a LANDMARK car loaner or rental during the warranty work period. Usually, a few days are sufficient for a repair. This is also part of the warranty. 3- However, WHEN FORD CORPORATE fouls up and an "contaminated transmission" is installed...well, all responsibility for the rental car cost can get dropped in your lap. The incremental cost is YOUR PROBLEM. YOU PAY FOR FORD's PART QUALITY ERRORS! By the way, LANDMARK actually described the transmission as contaminated, that is not our description. 4- Now, how can it get worse? Well, LANDMARK apparently has no clout or influence in getting a 2nd transmission unit, needed to fix the car. The claim & excuse is the supply situation. So...you, the warranty customer, will likely face daily FORD car rental fees, perhaps for 90 days!!! So, proceed with extreme caution. Don't be surprised that Jim Corliss (owner) and Chris Babcock (the Gen. Mgr.) stay out of the picture. No one will communicate clearly and precisely with you. No one will take action. EXCUSES and empty promises will be what you hear...or, will be texted to you. JUST A MISERABLE SITUATION MADE WORSE BY NO CLEAR ACTION PLAN. Next step for us? Well, contacting the Portland area media. This is a very easy to understand situation and rather compelling story. FORD - the brand - and LANDMARK DEALERSHIP need to be held accountable for a flawed warranty process. More

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