Landmark Ford

READ THIS BEFORE PURCHASING A VEHICLE FROM LANDMARK! You might be putting yourself and your family at risk and giving yourself a massive headache. I bought a brand new 2024 Lightning Lariat on 3.7.25 You might be putting yourself and your family at risk and giving yourself a massive headache. I bought a brand new 2024 Lightning Lariat on 3.7.25, sticker price $76,995. I returned it ELEVEN days later. Foggy windows, water pouring from the driver door, damp carpets, and a strong mold smell. Landmark confirmed the carpet was wet. Turns out a drain line wasn’t connected during manufacturing. Their plan? “Dry it out and wash the carpets.” I insisted on replacement due to mold. They claimed they found none. When I questioned water in the driver door (not near the faulty drain), they gave confusing and contradictory answers — including “cars get water in the doors if they sit for a long time.” Ford eventually stepped in and told Landmark to replace the carpet. 10 days later, I picked up the truck and found: -Visible mold on the driver door -Water still in the driver door -Back seat poorly reinstalled -Sticky residue on the seat (thanks, “Detail Team”) You decide: Did Landmark Ford knowingly sell a moldy vehicle? 1. This vehicle had water intrusion for 8 months 2. The mold grew visibly in just 10 days, hard to believe it wasn’t there before the sale 3.Landmark thought steam-cleaning moldy carpet was acceptable I’m having a certified lab test the mold to find out how dangerous it is. I’ll post the results and updates on this vehicle that has 216 miles on it. I don't have a problem with a mistake but I have a huge problem with people/business with no integrity. More

I think we really lucked out working with Jeff Sleight. He was everything we could have hoped for: genuine, honest, friendly and we got a great deal on a car in excellent condition. I had never gone to a d He was everything we could have hoped for: genuine, honest, friendly and we got a great deal on a car in excellent condition. I had never gone to a dealer before and was a little hesitant but everyone we talked to was great. The whole process was so easy and seamless. I definitely recommend reaching out to him if you're looking for a car! More

We bought a used ford explore The car was in credit condition , The dealer ship was great. Great people to work with our sales person Loren was up front with us and very knowledgable. If we ever d condition , The dealer ship was great. Great people to work with our sales person Loren was up front with us and very knowledgable. If we ever decided to buy another car we will go back to LandMark. Very pleasant to work with More

No surprises during the paperwork – everything was transparent and honest. I came in, chose the car, signed the documents – all without stress. The car’s great, and I’d recommend this dealership to al transparent and honest. I came in, chose the car, signed the documents – all without stress. The car’s great, and I’d recommend this dealership to all my friends. More

Had just what I wanted at the right price. Quick, friendly service with no problems. Quick, friendly service with no problems. More

Jeff was great! He made sure my commercial truck ordering experience was seamless and his communication was perfect. If you need a truck, jeff is the guy to talk to. He made sure my commercial truck ordering experience was seamless and his communication was perfect. If you need a truck, jeff is the guy to talk to. More

It was a pleasure buying from Landmark Ford. I appreciated that it wasn’t a hard sell when working with them. They showed me the car, let me test drive, then I went on my way. When I decided I w I appreciated that it wasn’t a hard sell when working with them. They showed me the car, let me test drive, then I went on my way. When I decided I wanted to buy it was simple to complete the transaction. Very happy. More

The master power window switch on my 2017 Escape were working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wa working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wanted to have that checked also. Back in January of 2023 I had removed fuses 60 and 61 on the passenger side fuse box. I was able to push 61 back in but 60 gave me trouble and was left only partially pushed in. I was unable to contort my elderly body sufficient for working with those fuses again and had requested that they be checked while my vehicle was serviced in December 2023 but the service team ran out of time and did not do this. Back to July 24, 2024. The rede service team manager printed out a quote of $180 diagnostic to check the window switch and another $180 to check the power port. I declined the diagnostic for the power port and left my vehicle for servicing. Shortly before noon the red team manager called and gave me an estimate of $840 to replace the master power switch and the power port both of which he told me were faulty. I declined and he told me he’d call back when the vehicle was ready to be picked up. He called around 2PM and sent an Uber to pick me up for the return to the dealership. He gave me an estimate showing $300 labor to fix the master switch and another $300 labor to replace the power port, plus parts. I paid $180 for the diagnostic and while I was there I purchased a new master power window switch for $131. A nearby automobile repair shop told me they would replace the switch for $85 and their reviews were excellent. When I picked up my Escape from Landmark I noticed that the red reflector from the door was left in my console and that the passenger side floor mat had been removed and placed in the rear cargo area. So the door had been removed and I guess someone took a look at the passenger side fuse box. On Friday the 26th I left my Escape with the local repair shop. They called me later to tell me that neither the old nor new Master power switches worked initially. They took a look at the fuse box and found that fuse 60 was loose. Upon pushing it in they discovered not only did both master switches work but the power port (fuse 61) also started working. The loose fuse was the problem and Landmark Ford not only missed or ignored this they wanted to charge me an hour and a half labor to replace a door covering that was already removed to do the diagnostic. And $180 to replace the power port! After no small amount of conversation and presentation of paperwork the service department manager offered to refund the $180 diagnostic fee. In the end I paid $131 for a Master Power switch that I did not need plus $110 for the excellent work by the local repair shop. Unfortunately I cannot trust Landmark Ford and will never have a vehicle serviced there in the future. More

Jeff was patiently and flexible assisting with our trade in and purchase of a new vehicle. Definitely recommend him! in and purchase of a new vehicle. Definitely recommend him! More

Jeff, did a great job with the purchase of the Traverse, he is very friendly and professional. I also found Jeff to be very knowledgeable and made sure the entire process was very complete and informative. he is very friendly and professional. I also found Jeff to be very knowledgeable and made sure the entire process was very complete and informative. I especially enjoyed lunch with Jeff while the paperwork was being completed and telling stories. Best CoreyO More