Landmark Ford

Car sat for four days without being worked on. Made appointment. Dropped off vehicle. Had to go and retrieve it after discovering it hadn't been worked on the entire time. It just sat there. Sever Made appointment. Dropped off vehicle. Had to go and retrieve it after discovering it hadn't been worked on the entire time. It just sat there. Several calls were made requesting status. I have bought a vehicle there. I have had service performed there, which has steadily gone downhill in the last 10 years, accelerating over the past 3 years. Landmark Ford, which also owns Newberg Ford, is no longer a go to of mine. PS - Newberg Ford is far worse!. More

No surprises during the paperwork – everything was transparent and honest. I came in, chose the car, signed the documents – all without stress. The car’s great, and I’d recommend this dealership to al transparent and honest. I came in, chose the car, signed the documents – all without stress. The car’s great, and I’d recommend this dealership to all my friends. More

Had just what I wanted at the right price. Quick, friendly service with no problems. Quick, friendly service with no problems. More

Jeff was great! He made sure my commercial truck ordering experience was seamless and his communication was perfect. If you need a truck, jeff is the guy to talk to. He made sure my commercial truck ordering experience was seamless and his communication was perfect. If you need a truck, jeff is the guy to talk to. More

It was a pleasure buying from Landmark Ford. I appreciated that it wasn’t a hard sell when working with them. They showed me the car, let me test drive, then I went on my way. When I decided I w I appreciated that it wasn’t a hard sell when working with them. They showed me the car, let me test drive, then I went on my way. When I decided I wanted to buy it was simple to complete the transaction. Very happy. More

The master power window switch on my 2017 Escape were working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wa working intermittently so I made an appointment with Landmark Ford Service for the morning of July 24. The front power port was not working and I wanted to have that checked also. Back in January of 2023 I had removed fuses 60 and 61 on the passenger side fuse box. I was able to push 61 back in but 60 gave me trouble and was left only partially pushed in. I was unable to contort my elderly body sufficient for working with those fuses again and had requested that they be checked while my vehicle was serviced in December 2023 but the service team ran out of time and did not do this. Back to July 24, 2024. The rede service team manager printed out a quote of $180 diagnostic to check the window switch and another $180 to check the power port. I declined the diagnostic for the power port and left my vehicle for servicing. Shortly before noon the red team manager called and gave me an estimate of $840 to replace the master power switch and the power port both of which he told me were faulty. I declined and he told me he’d call back when the vehicle was ready to be picked up. He called around 2PM and sent an Uber to pick me up for the return to the dealership. He gave me an estimate showing $300 labor to fix the master switch and another $300 labor to replace the power port, plus parts. I paid $180 for the diagnostic and while I was there I purchased a new master power window switch for $131. A nearby automobile repair shop told me they would replace the switch for $85 and their reviews were excellent. When I picked up my Escape from Landmark I noticed that the red reflector from the door was left in my console and that the passenger side floor mat had been removed and placed in the rear cargo area. So the door had been removed and I guess someone took a look at the passenger side fuse box. On Friday the 26th I left my Escape with the local repair shop. They called me later to tell me that neither the old nor new Master power switches worked initially. They took a look at the fuse box and found that fuse 60 was loose. Upon pushing it in they discovered not only did both master switches work but the power port (fuse 61) also started working. The loose fuse was the problem and Landmark Ford not only missed or ignored this they wanted to charge me an hour and a half labor to replace a door covering that was already removed to do the diagnostic. And $180 to replace the power port! After no small amount of conversation and presentation of paperwork the service department manager offered to refund the $180 diagnostic fee. In the end I paid $131 for a Master Power switch that I did not need plus $110 for the excellent work by the local repair shop. Unfortunately I cannot trust Landmark Ford and will never have a vehicle serviced there in the future. More

Jeff was patiently and flexible assisting with our trade in and purchase of a new vehicle. Definitely recommend him! in and purchase of a new vehicle. Definitely recommend him! More

Jeff, did a great job with the purchase of the Traverse, he is very friendly and professional. I also found Jeff to be very knowledgeable and made sure the entire process was very complete and informative. he is very friendly and professional. I also found Jeff to be very knowledgeable and made sure the entire process was very complete and informative. I especially enjoyed lunch with Jeff while the paperwork was being completed and telling stories. Best CoreyO More

Thank you so much to Jim Warner and the entire team at Landmark Ford. Some dealerships are set apart with high standards and exceptional employees who care and Landmark Ford is one of them! Jim is so help Landmark Ford. Some dealerships are set apart with high standards and exceptional employees who care and Landmark Ford is one of them! Jim is so helpful and wonderful. He did an outstanding job of answering all of our questions and delivered top class customer service! Thank you also to Brian who is so professional and helped us tremendously. We appreciate your great team! More

Jeff did a fantastic job helping us with the purchase of a new F250. He was respectful of our time during our first visit for the selection and test drive. His follow up ensured this Super Duty had the best a new F250. He was respectful of our time during our first visit for the selection and test drive. His follow up ensured this Super Duty had the best options, payload, and towing capacities we needed. Jeff completed this awesome buying experience with the appraisal of our trade in and overview of the trucks many features. We highly recommend Jeff to anyone looking for a new vehicle! More