Landers Chrysler Dodge Jeep Ram

Service department is the very definition of BAD SERVICE. Service writers are apathetic and unprofessional and the mechanics are simply incompetent. They don't give loaners, they don't return phone calls, and Service writers are apathetic and unprofessional and the mechanics are simply incompetent. They don't give loaners, they don't return phone calls, and they don't fix cars. Visit 1: Took my new Rubicon here for a couple issues. First, it would spray gasoline on your leg when filling up. Second was a problem with the ABS and traction control. Gauges would light and brakes lock up. Very dangerous. So I pull into the service bay. No greeting, no direction. Service writers make eye contact with me, then continue browsing their computers and eating lunch. I am forced to wander the shop looking for assistance. A few days later, they say they fixed the gasoline leak, but 'could not replicate' the other issue. I took the Jeep to fill up and had my leg covered in gasoline again. They didn't do a thing. Visit 2: Dropped off again and described the same issues. A few days later I get a call that the fuel line must be ordered. Since they don't give loners, I am forced to pick up my Jeep and continue driving it. Visit 3: After waiting OVER A MONTH with no call from Landers, I finally call them. Parts department says the part is in, but service doesn't answer their phone. I drop off the Jeep again, this time with a video of the problem they failed to replicate. Now they say they can't get to it because they are backed up. After explaining that I have been waiting over a month, they grudgingly take my keys. A few days later, they call to say it's ready. I pick it up, wipe the grease off the steering wheel (thanks!) and drive out of the parking lot. Before I can pass Rave Theater, the gauges start lighting up again. I immediately turn around and drop it off again. Visit 4: Another couple of days and I get a call saying it's definitely fixed. I pick it up, this time finding a couple of screws on my floor-mat from whatever they took apart. Hopefully they weren't important. I almost make it home before it starts malfunctioning again. Same issue. I turn around and take it back. Visit 5: A couple more days go by with no call from service. I try to call and check on it, but after getting transferred 6 times, I give up. I visit the shop and speak to a mechanic who said his next step was to replace the alternator?! Because somehow the alternator affects my brakes, ABS, or ESP. At this point I realize the mechanics have no idea what they're doing and are just throwing parts at it. So I decide to retrieve my still broken Jeep and figure something else out. Nearly two months after attempting to get my Jeep fixed at Landers, it is STILL BROKEN and DANGEROUS. Gasoline still sprays out of the fill tube. Yesterday the ABS locked up both front wheels even though my foot was not on the brakes, and caused me to lose control and spin through an intersection nearly causing an accident. Their service department isn't just bad, it's nonfunctional. All I wanted was a minimum of courtesy and professionalism. And my Jeep fixed. Unfortunately, I received neither from Steve Landers. More

great experience Bought a 2015 chrysler 200 and I absolutely had the best experience ever buying my first new car! They're amazing!! I would definitely recommend them Bought a 2015 chrysler 200 and I absolutely had the best experience ever buying my first new car! They're amazing!! I would definitely recommend them to everyone More

Great Experience Ariel and Justin were very interested in my needs. I visited the dealership just before Christmas at the beginning of my research process. They unde Ariel and Justin were very interested in my needs. I visited the dealership just before Christmas at the beginning of my research process. They understood I wanted to look at a Ford Explorer as well. When I returned on December 26th they met my requirements and we did the deal. Easy process. I forgot to get some phone cables out of my trade in and returned the next day and Ariel was very helpful in getting my cables for me. More

I didn't have good experience Y'all didn't do what you advertisement on you show. You can't help everyone. We came in yesterday had 2004 truck said I was upside down on it , but yo Y'all didn't do what you advertisement on you show. You can't help everyone. We came in yesterday had 2004 truck said I was upside down on it , but your show says y'all could take that and turn it around. But y'all didnt. Was was trying to get 2015 Chrysler 200 c limited. Had picked out, also looked at 2015 Dodge Dart limited we loved. But y'all couldn't help.. More

Quick efficient and knowledgeable We went to pick a new company car. Although the dealership was busy, we waited only a few minutes for the salesperson, Roy. The car was already paid We went to pick a new company car. Although the dealership was busy, we waited only a few minutes for the salesperson, Roy. The car was already paid for so he could have just given us the key but he made sure Ethel Cook synced our phones and explained the vehicle features. Fabulous Jeep Grand Cherokee!!! More

Wonderful Experience, Great Customer Sevice My husband and I walked in and were greeted by Mr. Winston. He was very patient with us. We arrived approximately at 6pm that afternoon, and Mr. Wins My husband and I walked in and were greeted by Mr. Winston. He was very patient with us. We arrived approximately at 6pm that afternoon, and Mr. Winston and his manager, and Mr.Mike, stayed after hours with us until we came to an agreement. We did not come across any bad attitude, or rude customer service due to the fact that it was late. We came back the next morning and was amazed at how everyone was so friendly. Mr Ivan helped finalize our AWESOME deal with our DURANGO, and everyone was happy! Definitely would recommend to family and friends. More

1st Jeep, Not My Last One! I came to Lander's Jeep (S.L.C.D.J.) Mid-June 2014 with the expectations of buying a Jeep Wrangler when the new generation came out with a diesel engi I came to Lander's Jeep (S.L.C.D.J.) Mid-June 2014 with the expectations of buying a Jeep Wrangler when the new generation came out with a diesel engine in a few years, so I test drove a current gen Wrangler to get a feel for what I wanted to get into. Afterwards Courtney & Ethel sat me down to see what I was looking for exactly, an Unlimited Rubicon w/ a manual Transmission which was no easy task to find in my opinion, but I was mistaken. They found the exact Jeep that I wanted, it was going to be delivered within the week, and they gave me a bottom dollar offer for the car that I couldn't refuse. With Ethel's History of selling Jeeps, Courtney's help handling my trade-in & helpful contact while trying to decide, and Mark's advice in financing, I was able to sign the papers for my dream car. I received my Jeep Wrangler Rubicon on July 4th and it could not have been a more appropriate way to celebrate; I owe this to Ethel Cook, Courtney Fletcher, and Mark Lee above all!! I will definitely be recommending Landers Jeep in Little Rock to anyone looking for a new car, and you can bet I will be sending them Ethel & Courtney's way! More

best deal ever The team at Steve landers allowed me the grandest opportunity of blessing my wife with her dream car. Thank you all for the help and care. We purchase The team at Steve landers allowed me the grandest opportunity of blessing my wife with her dream car. Thank you all for the help and care. We purchased a Mercedes Benz E 550. They work a deal for us like no other. Great customer service, frindley atmosphere, great prices and awesome customer service. More

Great Service I have dealt with Winston Marshall on my last 3 vehicles. Today he helped with one our sons first car. Couldn't as for a better person and did everyth I have dealt with Winston Marshall on my last 3 vehicles. Today he helped with one our sons first car. Couldn't as for a better person and did everything we asked. More

Pleasantly efficient! He made it such an easy experience! No hassle, no worries, simply an effortless experience! I would recommend him to anyone!! There was never any pres He made it such an easy experience! No hassle, no worries, simply an effortless experience! I would recommend him to anyone!! There was never any pressure which made buying a pleasant experience! More