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Land Rover West Houston
Katy, TX
316 Reviews
Land Rover West Houston is the premier destination for all things Land Rover and Range Rover in the Greater Houston area, and is one of the largest Land Rover dealerships in Southeast Texas. Located in Katy between I-10 and S Fry Rd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Land Rover and Range Rover SUVs for sale, to our extensive pre-owned inventory, Land Rover West Houston has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 316 reviews
January 26, 2023
This is my second car from this dealership. Bronson Hilliard is my sales person and I wouldn’t shop with anyone else. He is efficient, smart, knowledgeable and makes the process as smooth as po Bronson Hilliard is my sales person and I wouldn’t shop with anyone else. He is efficient, smart, knowledgeable and makes the process as smooth as possible. I highly recommend Bronson. More
by Marnie Greenwood
Employees Worked With
Bronson Hilliard
January 25, 2023
This is a beautiful dealership and the people are just as beautiful! Everyone was very kind and helpful and Edwin did an excellent job of taking care of my concerns with my car. Not only were the problems ad beautiful! Everyone was very kind and helpful and Edwin did an excellent job of taking care of my concerns with my car. Not only were the problems addressed and fixed, but my car was beautifully cleaned when I came to pick it up! Great job thank you so much! More
by linda
Employees Worked With
Edwin
January 25, 2023
I was treated with the upmost professionalism by my service representative and by my shuttle driver. Both individuals were very courteous and attentive. service representative and by my shuttle driver. Both individuals were very courteous and attentive. More
by divinecatering7
Employees Worked With
Juan and Jose
January 16, 2023
The service is very good and the staffs are very nice and professional! They kept me updated for the process of the maintenance and showed me a video of the issues that they found on my vehicle. professional! They kept me updated for the process of the maintenance and showed me a video of the issues that they found on my vehicle. More
by Janet Wu
Employees Worked With
Michael
January 10, 2023
For the informed buyer with options, please considering going elsewhere for service and/or sales this location lost my trust. Now that I know what to expect from this dealership, I will not be allowing the going elsewhere for service and/or sales this location lost my trust. Now that I know what to expect from this dealership, I will not be allowing them to touch my vehicle any further, and strongly suggest you consider doing the same. The dealership took no accountability for the issues, lack of process, and errors that occurred with my vehicle. The entire dealership staff seriously need training! Here are my details, and it really only tells a portion of my discontent with this dealership. I purchased a 2020 Land Rover Range Rover Evoque on November 12, 2022. My expectation of a certified preowned (CPO) vehicle is that there to have been some level of recent checks and all matters addressed before sale is final. In my case, I had to return my newly purchase CPO vehicle three days later to replace the battery and again on November 19, my vehicle went into repair for a taillight that was receiving water and causing it to go out. My vehicle stayed in service until December 28. The dealership did not offer any remedy, and the service manager provided no comfort. I am not even sure my vehicle was even started during its over 30 days stay. The expiration date on my temporary tags was dated January 11, 2023. While I tried calling multiple times to my sales rep (JP) with no responses on when my tags would be available. Imagine my surprise today (Jan 10, 2023), when going to get a renewed temporary tag I find out that my license plates have been sitting waiting to be put on my vehicle since December 9. However due to their lack of policies, no one contacted me and their recorded didn't even reflect properly. This all goes to clear understanding of how to mismanaged their processes are at this dealership. They lack accountability and real oversight, which does not build confidence in customers that matters are being handles appropriately . What other mistakes are they making, can they be trusted? This dealership should be reviewed by Land Rover to determine if they actually meet the brand expectations and it is quite unfortunate that I’ve had to deal with so many levels of unprofessionalism, lack of accountability, inconsistency and full on disrespect by this dealership. More
by jepatterson82
Employees Worked With
John Puete, Edwin, Todd, Melissa
