Land Rover Sudbury

Great team! They take their time to really understand customer needs and give great advice. They take their time to really understand customer needs and give great advice. More

I am extremely disappointed with the service department. I only have my car for about 3 months. I dropped it off Saturday, September 30, 2023 for an oil change, staff was friendly and I got my car back with I only have my car for about 3 months. I dropped it off Saturday, September 30, 2023 for an oil change, staff was friendly and I got my car back within 45min. Drove off for about 35min down the road to have a warning came up that the incorrect DEF (diesel exhaust fluid) quality was detected and that I only had 289 miles to go before my engine shuts off. The car was fine prior to dropping it off for an oil change, I find a too much of a coincidence that this happened after they touched it. I called and brought the car back, after I might add that they kept ignoring my calls and giving us the ran around. Went there anyways in person to drop off the car. Once I got there they didn’t know what to do. It has been over a week, I don’t have my car, they won’t provide me with a loaner and my husband and I have to be the ones reaching out to get updates. They said they ordered the parts that is needed it to have the car fixed, they keep telling us that it will arrive in a couple of days, it has been over 4 days, now the shipment have arrived supposedly today but one of the parts didn’t arrive with the shipment. We paid a lot of this car to have to deal with this. I would have expected better from such a luxurious brand. They are very friendly and polite but that doesn’t get my car back and fixed. Still don’t have my car or a loaner. Very very disappointed!!!! More

Emmanuel was personable and provided excellent customer service. He was exceptionally knowledgeable about the vehicle we purchased and spent time with us to ensure we became familiar with the electronic service. He was exceptionally knowledgeable about the vehicle we purchased and spent time with us to ensure we became familiar with the electronics and features. I would highly recommend this dealership. More

Very awesome people. Very respectful. Always solve problems . Please try and set me up with a rental next time if possible. Thank you guys for the hard work . Very respectful. Always solve problems . Please try and set me up with a rental next time if possible. Thank you guys for the hard work . More

Tom was a fabulous sales consultant. He went above and beyond to ensure I was completely satisfied. He went above and beyond to ensure I was completely satisfied. More

Great customer service, a part needed to be replaced that was under an extended warranty were great getting me in and fixing it! was under an extended warranty were great getting me in and fixing it! More

Excellent Dealership, most especially the service department. The service department makes customer safety a top priority. Last Saturday I suddenly had a check tire message on my dash screen in my department. The service department makes customer safety a top priority. Last Saturday I suddenly had a check tire message on my dash screen in my LR4. I tried to put air in the tire to no avail. I drove the short distance to the Herb Chambers Sudbury Land Rover Dealership. I was graciously greeted by service rep Bryson Spaulding. In no time, less than 30 minutes, my tire was patched and my vehicle was sparkling clean. I would be remiss if I failed to mention that while I was waiting for my vehicle, my usual service rep, Robert Wendler, came into the service department on his day off to catch up on some paperwork. When Bobby saw me, he came straight over to make certain I was all set. People like Bryson and Bobby make the service department at Herb Chambers Land Rover Sudbury unfailingly outstanding. More

Very thorough and gave reliable estimate of cost and schedule. Plus they provided a loaner car schedule. Plus they provided a loaner car More

Amazing staff everyone treated us like we were the only clients that day. We traveled from Maine and would and will for our next vehicle. Thank you for the best experience with a dealership we have ever ha clients that day. We traveled from Maine and would and will for our next vehicle. Thank you for the best experience with a dealership we have ever had More

I visited Land Rover Sudbury today for the first service on my Defender. I dealt with Bryson Paulding, and my experience with him was top notch. Bryson handled my visit with full disclosure as to all that w on my Defender. I dealt with Bryson Paulding, and my experience with him was top notch. Bryson handled my visit with full disclosure as to all that was being done to my vehicle, as well as getting me on the road in a timely fashion. I live much closer to another Land Rover dealership, but choose to do business in Sudbury because they treated me properly at time of sale, and even more importantly at time of service. Thank you Bryson More