Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Land Rover Louisville
Louisville, KY
64 Reviews
Land Rover Louisville believes that every client is unique and should be provided with an ownership experience that matches their needs and lifestyle. At Jaguar Land Rover Louisville, every client is given a custom-tailored sales, service, and ownership life-cycle experience. Whether conveniently viewing our extensive inventory online or stopping by the dealership in-person for a test drive, we strive to deliver an unparalleled luxury buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 64 reviews
August 25, 2026
Horrible experience. Negotiated on a Defender and was told by the sales person they were going to get back to me first thing in the morning since they left for the day an Negotiated on a Defender and was told by the sales person they were going to get back to me first thing in the morning since they left for the day and let me know when they can deliver the car to me. The next day never heard from them, only to find out that they sold the car that same night(although they didnt knot it was sold when they left for the day apparently?) No one even mentioned to me someone else was looking at it (car dealerships know when a deal is in the works) and they decided to have me on the back burner and took the better deal for them. They have horrible communication and I wouldn't recommend anyone to waste their time with a dealership that cannot be transparent with clients. More
by Driver2244
Verified CustomerAugust 08, 2026
I have always had a great experience at Land Rover Louisville. Tyler is a great leader and always makes time for his customers and employees. Casey James is the best service advisor I have ever worked Louisville. Tyler is a great leader and always makes time for his customers and employees. Casey James is the best service advisor I have ever worked with, having been a customer for over 15 years. She goes above and beyond for her customers and always makes sure I am taken care of. Regardless of whether it is a planned visit or an emergency, she is always there to help. All of the employees at Land Rover Louisville are very friendly and helpful. More
by DAVIDMETTS
August 04, 2026
Barry and all the Service personnel were excellent and efficient.. They got us in and out in a matter of a few hours. Thanks for always helping us out when we need service efficient.. They got us in and out in a matter of a few hours. Thanks for always helping us out when we need service More
by MCCRONEN21
August 01, 2026
My experience with this dealership was extremely disappointing, primarily because of my interaction with Eric, the service advisor\. From the moment I explained the issues I was having with my air c disappointing, primarily because of my interaction with Eric, the service advisor\. From the moment I explained the issues I was having with my air conditioning, I felt dismissed and made to feel as though my concerns were unreasonable\. Instead of listening or trying to help, I left feeling uncomfortable and disrespected\. I ultimately had to contact another Land Rover dealership in a different state to confirm that the issue I described was legitimate and covered under warranty\. Despite that, I was still charged approximately $300, and to this day I don’t have a clear understanding of what I paid for\. By that point, I simply wanted to leave because the experience had become so unpleasant\. As someone who plans to purchase a brand\-new Range Rover after I graduate, I can confidently say it will not be from this dealership\. Luxury vehicles should come with a luxury customer experience, and unfortunately, that was not the case here\. I left feeling as though I wasn’t valued as a customer\. As a woman, I also felt that my concerns were not taken seriously, which made the experience even more frustrating\. I cannot recommend this dealership based on the level of customer service I received\. I hope management takes customer concerns more seriously and works to ensure every customer is treated with respect and professionalism. More
by KATHERINETEDI1995
Employees Worked With
erik
July 01, 2026
I could not ask for a better service rep than Casey James. She goes above and beyond for her customers. I have worked with many over the years, and she is by far the best. James. She goes above and beyond for her customers. I have worked with many over the years, and she is by far the best. More
by DAVIDMETTS
June 25, 2026
They are professional, courteous, and extremely efficient! They also provided me with a loaner as to not disrupt my day! Greatly appreciated!! efficient! They also provided me with a loaner as to not disrupt my day! Greatly appreciated!! More
by CSTONEJEWELS
Employees Worked With
June 25, 2026
Service Advisors and Technicians are very helpful to solve major problems with vehicles. Everyone at the dealership is easy to talk to with great detail. solve major problems with vehicles. Everyone at the dealership is easy to talk to with great detail. More
by SOWEU168
Employees Worked With
Barry B.
June 21, 2026
Eric is an excellent employee who is quick to respond to calls and provides comprehensive information. Delivery persons are also excellent employees who are careful and competent and friendly. Over all the calls and provides comprehensive information. Delivery persons are also excellent employees who are careful and competent and friendly. Over all the service is outstanding. More
by tadale00
Employees Worked With
Eric excellent
