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Land Rover Charlotte
Charlotte, NC
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532 Reviews of Land Rover Charlotte
Extended warranty Looking at options for extended warranty on 2017 Sport. The service manager was very helpful in evaluating options and getting me information as well Looking at options for extended warranty on 2017 Sport. The service manager was very helpful in evaluating options and getting me information as well as follow-up scheduling for inspection and purchasing the coverage. Ultimately chose Hendrick AutoGuard Platinum, which extended the warranty for 60,000 miles. Very professional and efficient. More
Service & Maintenance on my LR4 Gary is always efficient, kind and responsive. Dealership is always clean The overall service from the different staff/team members has been excellen Gary is always efficient, kind and responsive. Dealership is always clean The overall service from the different staff/team members has been excellent. I highly recommend this dealership. More
Excellent Service Gary always provides thorough service and is pleasant to work with at all times. I would definitely recommend this service department to others going Gary always provides thorough service and is pleasant to work with at all times. I would definitely recommend this service department to others going forward. More
great customer care and time they were very helpful from the beginning all the way thru to the end. Not pushy either, they really wanted the best for the customer, they were not t they were very helpful from the beginning all the way thru to the end. Not pushy either, they really wanted the best for the customer, they were not trying to just sell you a car but keep happy for the future More
Cross Country Purchase of 2016 Land Rover LR4 Our experience at Astorg was second to none. I reached out to them regarding a posting on Car Guru's. My wife was looking for a very specific car an Our experience at Astorg was second to none. I reached out to them regarding a posting on Car Guru's. My wife was looking for a very specific car and they happened to have the exact one. Gerry Flynn called my back and we discussed the vehicle. He informed me that they were a "one price" dealership and that they didn't negotiate on price. While I am not a fan of this we did end up purchasing the vehicle. The transaction went smooth and the vehicle was in similar condition as described in the ad when we finally arrived from 2,300 miles away. The vehicle was a certified vehicle and still under factory warranty. The only issue we had with this dealer is that they didn't seem to inspect everything that was stated on the Certified Inspection. For example, the cooling fan for the cooler in the center console made a horrible screeching noise. This was fixed by the Land Rover dealer here in Portland under warranty. Second, and most concerning, was the fact the cruise control (adaptive) was not working! This made the 2,300 mile drive somewhat miserable. The Certified Report said this was inspected but I'm not sure how thats possible. The dealership did offer to pay for one night of hotel stay on our drive home which we appreciated. Once we got back to Portland and took it to the LR dealer, it turned out that the dealership had mounted the license plate holder on the wrong bumper directly in front of the Adaptive Cruise Radar Sensor. I went back to the Astorg and after a little pushback they agreed to replace the front bumper since it had 5 holes in it from the license plate mount. Through all of this, Gerry Flynn was outstanding. He always took my call or responded to text messages. I understand that things don't always go perfect but it's the dealer and the sales rep who stand by their product that makes you write a good review. I would highly recommend Gerry and this dealership. More
Fantastic My service representative (Mike Bernstein) was very attentive, considerate and very helpful. As usual he went far beyond my expectations and made it a My service representative (Mike Bernstein) was very attentive, considerate and very helpful. As usual he went far beyond my expectations and made it a point to make sure I was completely satisfied. It a pleasure dealing with someone like Mike. More
Great service department Reliable service department. I can always rely on Gary Buss to get me in and make sure things get done properly. Isaiah did a great job on the clean u Reliable service department. I can always rely on Gary Buss to get me in and make sure things get done properly. Isaiah did a great job on the clean up. And they welcome my Labrador, Jackson too. More
RYAN GILLERAN IS AMAZING! A SEEMLESS PURCHASE B/C OF RYAN!!! RYAN GILLERAN... THE EPHIPPANY OF SALES CONSULTANTS, PROFESSIONAL, KNOWLEDGEABLE, POLISHED, ENTHUSIATIC AND WILLING TO GO THE EXTRA MILE... ABSOLUTE RYAN GILLERAN... THE EPHIPPANY OF SALES CONSULTANTS, PROFESSIONAL, KNOWLEDGEABLE, POLISHED, ENTHUSIATIC AND WILLING TO GO THE EXTRA MILE... ABSOLUTE PINNACLE OF MY CAR BUYING EXPERICES! More
Awesome New Car & Awesome Salesman Just recently bought a Range Rover evoque from Astorg and I am loving it! I worked with Kevin Campbell and he was the best car salesman that I have ev Just recently bought a Range Rover evoque from Astorg and I am loving it! I worked with Kevin Campbell and he was the best car salesman that I have ever worked with. He was patient with me and helped me with whatever necessary... pulling different cars I wanted to drive, staying in contact with me while I was in the process of purchasing the car. He didn’t make me feel pressured or tried to push a sale on me whatsoever either, which is what I have experienced in the past with purchasing cars from other dealers. He wanted to make sure that I was leaving Astorg with the car that was perfect for me. He also kept in touch with me after the purchase to make sure that I was completely satisfied and had no issues with my vehicle. Will definitely be purchasing from Astorg and Kevin in the future! More
Comfortable Experience As an out of state and cross country buyer, I was apprehensive to the process however Gerry was great at assisting and answering all my needs. Gerry As an out of state and cross country buyer, I was apprehensive to the process however Gerry was great at assisting and answering all my needs. Gerry was helpful and prompt at addressing my inquiries and processing my purchase. I'm very happy with my Range Rover and can't thank Gerry and Astorg Auto enough. More