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Land Rover Boerne - Service Center

Boerne, TX

4.6
481 Reviews

481 Reviews of Land Rover Boerne - Service Center

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September 29, 2024

My service advisor was excellent and provided great service and kept me informed during the repair process. More

by RYAN.DAYHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryham Jaghori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Land Rover Boerne responded

RYAN, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

September 26, 2024

I had a great experience! It was efficient and ended up being no charge to me. More

by AMEYALISANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Deboe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Land Rover Boerne responded

AMEYALI, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Land Rover Boerne!

September 23, 2024

Zach was amazing! He went above me on to make sure that we were in and out! Keep up the great work! More

by ANDREW ARIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Deboe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Land Rover Boerne responded

ANDREW, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 23, 2024

Very pleasant staff. Easy to work with. Efficient. Informative. Great customer service. Great location too. More

by CATAYLOR586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Banda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nuni Zapata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maryham Jaghori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Deboe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody O'Donnell
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Sep 24, 2024 -

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

September 22, 2024

Had some work done on my vehicle, issue came up and they handled it no questions asked. More

by CASTRO.RICHARD19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuni Zapata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Deboe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carrasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Land Rover Boerne responded

RICHARD, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 20, 2024

Nathan was very helpful and made sure I was aware of my vehicle needs. The loaner was a big help for my wife and I and delivery of my vehicle was very convenient. Very professional staff. More

by rsandoval66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

September 20, 2024

Awesome team there and they took great care of us. Kept us updated of every step during the service of the vehicle More

by JAVIER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryham Jaghori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Land Rover Boerne responded

JAVIER, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 17, 2024

The service department is super. The change in managers last year has greatly improved the process and makes everyone feel like family! I would recommend the service department to More

by Yogi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Banda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maryham Jaghori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 16, 2024

Nate is a great guy very respectful and takes good care of his customers and has a good attitude More

by Chrisschoch15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Banda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maryham Jaghori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Land Rover Boerne responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 16, 2024

Nathaniel was great but the service department’s policy for recommended and urgent work is terribly dishonest. I have 7k miles in my HSE and was told I needed to replace interior air filter. I don’t smok More

by Wendy
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Land Rover Boerne responded

Wendy, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

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