Land Rover Boerne - Service Center

My experience was not favorable. Communication was poor and it took a long time to get my vehicle. When I did receive my vehicle it was not detailed as promised. There was standing w Communication was poor and it took a long time to get my vehicle. When I did receive my vehicle it was not detailed as promised. There was standing water inside the spare tire compartment. I was told that a ceramic coating was applied; however, it doesn't look like it at all. I purchased the extended warranty and according to the service provider I was supposed to receive a PIN from the dealer. I asked several times about it and didn't receive anything from them. Upon delivery of the vehicle, the infotainment center was malfunctioning. Since I only had the vehicle a couple of days the warranty company told me to take it back to the dealer. I called them and they basically said it's not their problem. Finally, I had speciality military license plates. I told the finance guy that when we were doing the paperwork. He said all he needed was a copy/picture of the plates and they would be transferred over. We'll today I received regular old plates...again with no explanation. More

Everything went smoothly except when I was online attempting to get service price & appointment, this did not work attempting to get service price & appointment, this did not work More

Took vehicle in because software update would not load. Still have the same problem Software update wo t load Still have the same problem Software update wo t load More

Great customer service by Lorena. Very attentive to all the details without the need for me to follow up. Very attentive to all the details without the need for me to follow up. More

Lorena and Augustine in service department were very nice, helpful and accommodating to my schedule and needs. I plan to return for all my Land Rover needs. nice, helpful and accommodating to my schedule and needs. I plan to return for all my Land Rover needs. More

Driven, passionate, well trained and curious. This site works as a team to accomplish one mission. You don't hear complaints. You get results. This site works as a team to accomplish one mission. You don't hear complaints. You get results. More

Love how kind and personable everyone is at this dealership. Thank you for taking good care of my car. dealership. Thank you for taking good care of my car. More

Rude, unprofessional, uncaring, lack of concern, having customers wait for extended time, very very unfriendly. customers wait for extended time, very very unfriendly. More

The staff at this dealership were friendly, and professional. I developed a good rapport in a short time with sales, accounting and management. They all engaged in conversation and actively listene professional. I developed a good rapport in a short time with sales, accounting and management. They all engaged in conversation and actively listened to give solid responses. From management to porter staff, everyone I encountered resulted in pleasant conversation. More

Very helpful and very urgent They took very good care of my vehicle and they were very urgent about it my vehicle and they were very urgent about it More