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Land Rover Boerne - Service Center

Boerne, TX

4.6
474 Reviews

474 Reviews of Land Rover Boerne - Service Center

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November 05, 2023

Everything went smoothly except when I was online attempting to get service price & appointment, this did not work More

by KEVIN.WHISENHUNT.KW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 06, 2023 -

Land Rover Boerne responded

KEVIN.WHISENHUNT.KW, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Land Rover Boerne

November 04, 2023

Took vehicle in because software update would not load. Still have the same problem Software update wo t load More

by taurushuntr
Recommend Dealer
No
Report | Print
Nov 04, 2023 -

taurushuntr responded

Software will not update

November 03, 2023

Great customer service by Lorena. Very attentive to all the details without the need for me to follow up. More

by ARMANDOLLANESG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Garcia, Jeffrey Harral, Adalberto Velasco Jr.
Report | Print
Nov 06, 2023 -

Land Rover Boerne responded

ARMANDOLLANESG, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

November 02, 2023

Lorena and Augustine in service department were very nice, helpful and accommodating to my schedule and needs. I plan to return for all my Land Rover needs. More

by DD042906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena , Augustine
Report | Print
Nov 03, 2023 -

Land Rover Boerne responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 02, 2023

Driven, passionate, well trained and curious. This site works as a team to accomplish one mission. You don't hear complaints. You get results. More

by brucebailey14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenilee Knight, Nick Solano
Report | Print
Nov 03, 2023 -

Land Rover Boerne responded

brucebailey14, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

November 02, 2023

Love how kind and personable everyone is at this dealership. Thank you for taking good care of my car. More

by RKNAPPY1
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 03, 2023 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 02, 2023

Rude, unprofessional, uncaring, lack of concern, having customers wait for extended time, very very unfriendly. More

by RWSTEVENSONSR
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department - Victor
Report | Print
Nov 03, 2023 -

Land Rover Boerne responded

RWSTEVENSONSR, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

November 01, 2023

The staff at this dealership were friendly, and professional. I developed a good rapport in a short time with sales, accounting and management. They all engaged in conversation and actively listene More

by EDWARDGULLYJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Garcia
Report | Print
Nov 01, 2023 -

Land Rover Boerne responded

EDWARDGULLYJR, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 31, 2023

Very helpful and very urgent They took very good care of my vehicle and they were very urgent about it More

by Brandonsantos2923
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Nov 01, 2023 -

Land Rover Boerne responded

Brandonsantos2923, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2023

Thorough inspections and completed work in time frame promised. Lorena was a great service representative. More

by dbgatl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Castaneda - service
Report | Print
Nov 01, 2023 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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