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Land Rover Boerne - Service Center

Boerne, TX

4.6
487 Reviews

487 Reviews of Land Rover Boerne - Service Center

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January 20, 2024

Good experience. Lorena did a great job of keeping me informed. I will come back More

by CHUCKBURELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena
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Jan 28, 2024 -

Land Rover Boerne responded

CHUCK, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

January 18, 2024

They were helpful in buying a new to us car. We enjoyed the experience greatly. More

by LaurenP
Recommend Dealer
Yes
Employees Worked With
Arty Lawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Land Rover Boerne responded

Lauren, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

January 17, 2024

The guys were helpful and my wait was comfortable In the customer area of the dealership More

by teakelmore
Recommend Dealer
Yes
Employees Worked With
Nathan and Donald
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Jan 18, 2024 -

Land Rover Boerne responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

January 14, 2024

It has always been a positive experience. My only complaint is how expensive service is More

by wcoleman3253
Recommend Dealer
Yes
Employees Worked With
Maryium
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Jan 16, 2024 -

Land Rover Boerne responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Land Rover Boerne

January 13, 2024

After struggling for nearly a year to get a loaner car for my car to be fixed, she was able to efficiently take care of it. More

by stacey.schuler13
Recommend Dealer
Yes
Employees Worked With
Miriam
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Jan 15, 2024 -

Land Rover Boerne responded

stacey, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

January 13, 2024

Weak proactive service. I can't believe a luxury dealership has only 10 service loan vehicle per service advisor. Unacceptable More

by davidgonzalez11
Recommend Dealer
No
Employees Worked With
Irrelevant
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Jan 15, 2024 -

Land Rover Boerne responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 830-368-2119 and ask for one of our managers.

January 13, 2024

Wonderful. Courteous, friendly knowledgeable, asked the right questions and listened to the answers, efficient I'll be back More

by BMARL54
Recommend Dealer
Yes
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Jan 16, 2024 -

Land Rover Boerne responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

January 13, 2024

Lorena was great. For the first time I got a loaner which was very helpful since my car was in the shop for a couple of weeks. Only thing is a turnaround time for gett More

by FINDHITESH
Recommend Dealer
Yes
Employees Worked With
Lorena
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Jan 16, 2024 -

Land Rover Boerne responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 13, 2024

Great, always professional and accommodating. Handle the car with care and even wash it before returning it to me. Awesome service department. More

by mamatrail99
Recommend Dealer
Yes
Employees Worked With
Victor
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Jan 16, 2024 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 13, 2024

Sterling is always welcoming, knowledgeable and a man of his word I don't have words to describe how awesome Sterling is , he just is More

by BRYANKAISER
Recommend Dealer
Yes
Employees Worked With
Sterling Smoak
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Jan 16, 2024 -

Land Rover Boerne responded

BRYAN, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

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