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Land Rover Boerne - Service Center
Boerne, TX
473 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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473 Reviews of Land Rover Boerne - Service Center
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March 03, 2024
The overall experience was excellent. After the sale, though, I haven't received my paperwork electronically as promised. I followed up via a phone call and was assured I'd be getting it After the sale, though, I haven't received my paperwork electronically as promised. I followed up via a phone call and was assured I'd be getting it soon, but that has not happened. More
by ERIC.MUENCHOW
Verified CustomerEmployees Worked With
Donald
March 02, 2024
Andy is simply amazing! One of the best customer services I've experienced. Andy is simply amazing! One of my best customer services experiences. He was very responsive and One of the best customer services I've experienced. Andy is simply amazing! One of my best customer services experiences. He was very responsive and detailed. More
by CJHOLLAND
Employees Worked With
Andy
February 29, 2024
I sent this feedback two days ago already: 'Routine, scheduled service took over 5 hours with no loaner cars available. Tech suggested additional repairs with no explanation why, and when I called he di scheduled service took over 5 hours with no loaner cars available. Tech suggested additional repairs with no explanation why, and when I called he didn't have any answers. Two tires were suggested to be replaced although one was fine, which the tech confirmed after I questioned him. I have already replaced two tires with your dealership and he couldn't tell me if one of those was the damaged tire. I have warranty coverage that I bought through you but he didn't even check that, I had to tell him to. I asked my sales councilor to look into trading the car in and buying a new one and he was told that he couldn't get any info unless I went all the way through making a deal on a new car. Since changing ownership service at this dealership is declining rapidly, my experience with both Lincoln and Ford in the past was superior to service I have received here. I am disappointed, this is not at all what I expect from Land Rover. ' More
by Micah10
February 27, 2024
Fantastic team at Land Rover Boerne. Professional, fast and reliable service every time. Highest rating from a repeat customer. Professional, fast and reliable service every time. Highest rating from a repeat customer. More
by M. Foley
Employees Worked With
Lorena and Nathan in Service. , Sterling Smoak
February 25, 2024
Yesterday afternoon, within 24 hours of getting the car back from the dealer after a 12 day stay, on the highway, the engine started kicking on and off, felt like a hard gear shift, but I was cruising the back from the dealer after a 12 day stay, on the highway, the engine started kicking on and off, felt like a hard gear shift, but I was cruising the same speed. The A-null-sign-35mph indicator on last photo showed up. Then on highway I'd give it gas, engine would Rev, but mph stayed the same. Then check engine light came on, engine felt struggling to get home, with choppy gear shifts. Then cameras then went out, which were also examined and supposedly fixed when car was at the dealer. Barely made it home. Having it towed back today. I cannot give you guys a stellar review unless this poor outcome is rectified. And because it all happened within 24 hours of being told everything was fixed and in working order, I would like the dealer to provide me a loaner until these mistakes are rectified and my car is safe to drive. This is too much hassle and I'm considering a new car. At this point "excellent service" would mean timely fixing of my car and provision of a loaner, since my car broke again within 24 hours of return being told it was road worthy and fine. More
by SLANSBRO
Employees Worked With
Whoever was directly responsible for fixing my car
February 23, 2024
I didn't have an appointment that day and the advisor got my car back immediately and I'm and out of there in less than 45 minutes. Absolutely incredible! my car back immediately and I'm and out of there in less than 45 minutes. Absolutely incredible! More
by sean94
Employees Worked With
Service advisor
