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Lancaster Toyota

East Petersburg, PA

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rated
274 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

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Showing 274 reviews

June 15, 2020

The service center was very accommodating. The technician sent a video clip of our car describing what he was looking for and his findings. Very professional. More

by GSD
Recommend Dealer
Yes
Employees Worked With
Amanda H.
Jun 16, 2020 -

Lancaster Toyota responded

We appreciate your positive feedback! We pride ourselves on being the utmost transparent with our customers. Let us know if you need any further assistance!

June 15, 2020

Fast and friendly staff. Very easy to work with. Very outgoing on making your purchase and easy as possible. Best car buying experience that I’ve ever had. More

by snap13077
Recommend Dealer
Yes
Employees Worked With
John Andrews
Jun 16, 2020 -

Lancaster Toyota responded

Thanks for the compliments and 5 stars! We are happy to know we could help. Come back and see us anytime.

June 08, 2020

Very pleased with my service. Gavin was very friendly and professional. Loved the video explaining the details of my service. Kudos to both Gavin and Jared More

by Dlapham34
Recommend Dealer
Yes
Employees Worked With
Gavin & Jared
Jun 09, 2020 -

Lancaster Toyota responded

We are so glad you felt taken care of during your visit, thanks so much for taking the time to let us know! Both Gavin and Jared are an essential part of our team, we'll make sure your feedback gets passed along. We hope to be able to provide service to you again in the future, let us know if you have any questions in the meantime.

June 03, 2020

Ben Switch is a super nice guy who is knowledge about the products. He was very accommodating and helped us get the car we wanted. More

by GSD
Recommend Dealer
Yes
Employees Worked With
Ben Switch
Jun 05, 2020 -

Lancaster Toyota responded

Ben is essential to our team and we're so glad he made the process easy for you. You're always welcome to reach back out to us and Ben for any follow ups on your new vehicle, look forward to seeing you again in the future for your automotive needs!

May 14, 2020

Great service and good people. I would recommend this service department and staff for all you service needs. Service manager cares about whatever comes through the doors. More

by Kelly
Recommend Dealer
Yes
Employees Worked With
Holly
May 15, 2020 -

Lancaster Toyota responded

Kelly, thank you so much for the wonderful review and the 5 star rating. We truly appreciate the time you took to let us know how we did. We hope to see you in the store again in the future!

May 09, 2020

Service Advisor Peter was very precessional, but also personable. Couldn’t have asked for a better experience! 5 star review!!! Makes me feel like I am more than just a customer. More

by Zachariah
Recommend Dealer
Yes
Employees Worked With
Peter
May 11, 2020 -

Lancaster Toyota responded

We're so glad to hear that Peter provided you with a 5-star experience! Thank you for taking the time to leave us a great review - we're here for you if you need anything else!

May 09, 2020

Was told that my coolant needs topping up Couldn’t you Was told that my coolant needs topping up Couldn’t you have done that for me and if needed add that to the bill Was that going to be too much tro More

by Rredhead
Recommend Dealer
Yes
Employees Worked With
Do not recall
May 11, 2020 -

Lancaster Toyota responded

We have received your question about just topping off coolant. The coolant that circulates in your vehicle when operating is under pressure and does not evaporate. Please contact us directly so that we can provide clarification and the details you deserve. - Steve Shepos, Service Manager

March 27, 2020

Amanda was very helpful in making the appointment, reviewing the services I wanted and explaining the unique procedures due to the COVID 19 virus. Thanks! More

by Christine
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 30, 2020 -

Lancaster Toyota responded

Christine, thank you for the 5-star rating! We are glad that Amanda was able to assist you and help assure you of the safety procedures we took to provide you with the best possible service. We hope to work with you again in the future!

March 24, 2020

It was my first service visit. They were only allowing drop-offs due to the pandemic and had set up hand sanitizer dispensers in the drop off area. Carlos has my car ready in just over an hour. Great se More

by CAPTAIN P
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 25, 2020 -

Lancaster Toyota responded

Thank you for taking the time to leave us this review! We are glad you had such a positive experience with Lancaster Toyota! Carlos will be happy to hear your thoughts! Come again soon!

March 11, 2020

Great Experiences We always have a great experience at Lancaster Toyota service center. They are fast, thorough, very courteous. The service center is a nice place to w More

by Tom T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda H.
Mar 12, 2020 -

Lancaster Toyota responded

Tom, thank you so much for your continued business! We're so glad you always have positive experiences. Please, let us know if there is anything more we can do for you!

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