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Lancaster Toyota

East Petersburg, PA

not yet
rated
274 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

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Showing 274 reviews

October 09, 2020

I have always had good service at Lancaster Toyota. From the sales department to the service department. Everyone has been very friendly and helpful. I easily find my car when finished... More

by annehmiller46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Troupe
Oct 12, 2020 -

Lancaster Toyota responded

Thank you for choosing us! We appreciate your feedback and look forward to a chance to work with you again in the future.

Oct 15, 2020 -

annehmiller46 responded

Thank you Lancaster Toyota~~~

October 09, 2020

I had the BEST car buying experience ever! Rolando was very customer service oriented, professional and friendly! Buying a car is usually a painful experience for me! Not this time, I will not hesitate to More

by Rdileo83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rolando
Oct 12, 2020 -

Lancaster Toyota responded

Thank you for the 5-star review! We are happy to know we could provide you with such a great car buying experience. Please let us know how we can be of service to you again in the future.

October 06, 2020

As always I have found their work on my car timely, well done and at a reasonable cost. I won't go anywhere else. Thanks More

by Haider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Horst
Oct 07, 2020 -

Lancaster Toyota responded

Thank you for your 5-star rating and, most importantly, your loyalty to Lancaster Toyota! We look forward to working with you in the future.

October 06, 2020

Great service and always keeps me updated on what is going on during the service. Never pushy or over priced. I always sit and wait for my car and it’s always done when it should be More

by Snitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Moreno
Oct 07, 2020 -

Lancaster Toyota responded

Thank you for the 5-star rating and for choosing Lancaster Toyota for your service needs. We look forward to working with you in the future.

October 02, 2020

Efficient, found me the car I needed. Car delivered clean, full tank of gas. Explained the bells and whistles. Very satisfied with dealership. Helpful door greeting. More

by Rlmiller630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy
Oct 05, 2020 -

Lancaster Toyota responded

Thank you for taking the time to share your experience with us! We are so glad to hear that our team was helpful and found you the vehicle you were looking for. We appreciate your business and look forward to the opportunity to work with you again soon!

October 01, 2020

I can't say enough good things about Lancaster Toyota. The sales department is second to none ... and the service department is stellar. A shout out to Holly Ochs in service: committed, friendly, thoughtf More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly Ochs
Oct 02, 2020 -

Lancaster Toyota responded

Rick, thank you so much for taking the time to rate your experience and provide us with feedback. We are so glad to hear that you enjoyed working with Holly and the Lancaster Toyota team. If there is anything else we can do for you, please don't hesitate to reach out to us! Thanks again!

September 28, 2020

I was very disappointed in the sales department. After emailing with a sales rep, an appointment was scheduled for a test drive. The vehicle I initially inquired about had been sold, but I was assured the More

by toyota_loyal_customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kohei Watanabe, Deb Bock
Sep 29, 2020 -

Lancaster Toyota responded

Your initial request for pricing and availably was 5 days prior to your visit. The last of our stock of the model you were interested in was sold earlier that day. The Sales Person had your information 30 minutes prior to your appointment, however you did not provide us a phone number, so there was no way to communicate with short notice. We did try and show you other vehicles, but you did not seem receptive. Rick Manager General Manager 717.569.7373

Sep 29, 2020 -

toyota_loyal_customer responded

I have the email at 2:13pm that the vehicle I initially inquired about had been sold. (Not 30 minutes prior to my appointment). In this email she said you had others in stock. (Which was not true). Not only that, but your sales person did email me prior to my visit and mentioned nothing about not having others in stock. I would be glad to post those emails if you want to continue lying to the public. Your sales person also stated in front of my wife that he had just printed out my information 5 minutes prior to our arrival. Not great customer service if you ask me.

September 25, 2020

Gavin is always a pleasure to work with. Feel he keeps you updated on the work . Any of the technicians that have worked on my vehicle has don a great job. More

by Dlapham34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gavin Glick
Sep 28, 2020 -

Lancaster Toyota responded

Thank you for telling us how we are doing! We are delighted to hear that Gavin helped in giving you such a great service experience with us! We value your business and look forward to seeing you on your next visit!

September 21, 2020

My wife and I are a Toyota family. We just bought our 2nd Rav 4 Hybrid. We like dealing with Lancaster Toyota. Will go back again. More

by billdesenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Wenger
Sep 22, 2020 -

Lancaster Toyota responded

Bill, thank you for the 5-star rating! We appreciate you and your wife coming to Lancaster Toyota for your RAV4 and look forward to working with you in the future.

September 21, 2020

I had a very pleasant experience at Lancaster Toyota. Buying a vehicle can be stressful but not this time. Kathleen took good care of me and was professional. More

by Dru_da_name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Flinchman, & Kelly
Sep 22, 2020 -

Lancaster Toyota responded

Thank you for your 5-star rating and shout out for Kathleen! We're glad she was able to provide an unstressful experience and look forward to working with you again.

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