Lancaster Toyota

INCOMPETENT AND DISHONEST SERVICE DEPARTMENT On Friday, January 30, 2015, I brought my Corolla for a scheduled Safety Recall fix. I left it there at 9:00 AM, with "service advisor" Cory Holton. A On Friday, January 30, 2015, I brought my Corolla for a scheduled Safety Recall fix. I left it there at 9:00 AM, with "service advisor" Cory Holton. At approximately 2:15 PM, he called me with an update : that they had been working on my car for several hours and it would probably be ready by 3:00 PM. Fifteen minutes later, he called again and stated they could not work on my car because the recall was only in "Interim" status. The INCOMPETENCE is that they never should have scheduled the appointment in the first place, because of the "Interim" restriction. The DISHONESTY is that this "service advisor" blatantly lied to me about the car having been worked on for hours, when they had not done anything. When I returned home I found an e-mail informing me that my car could be picked up because "the work had been completed". More

Brand New Tacoma Damaged Wheels I bought a brand new 2014 Toyota Tacoma pick-up. After just a couple weeks, I took off the Dunlop tires and put on Michelin (big difference in ride/ I bought a brand new 2014 Toyota Tacoma pick-up. After just a couple weeks, I took off the Dunlop tires and put on Michelin (big difference in ride/ handling). All 4 wheels were damaged from the factory hammering on the wheel weights way to hard and all wheels were damaged with fairly severe marks. Lancaster Toyota acknowledged the damage, but only want to "refinish" the wheels. I do not want a brand new truck with "refinished" wheels. This truck had damaged wheels when I bought it new and only discovered it 2 weeks later when I put the Michelin on. Steve Plank basically gave me a "take it or leave it" attitude, and I am not going to accept that. I now find it necessary to meet with a lawyer, time will tell. More

Let me first start by saying my buying experience was pretty good. One thing that was kind of poor was they would not allow us to have the referral credit/bonus because my girlfriend now lives at the sa pretty good. One thing that was kind of poor was they would not allow us to have the referral credit/bonus because my girlfriend now lives at the same address as me now. She purchased her car 1 year before me from Lancaster Toyota. They also do not give free inspections for the time you own the car which most places do now of days. Now to the service department. Why does it take at least an hour to do an oil change? I tell them all I want is an oil change, nothing more yet they come up with a list of other things they " recommend " you getting done. Stuff they shouldn't even be checking like my air filter, brake pads, cabin air filter, etc. If you wouldn't dilly dattle so much checking things I did not ask you to look at, it should only take you 20 minutes tops to do the oil change. Now for the reason I am now 100% done going there for service. I had a recall done to my car and they issued me a rental car ( they said my car was not safe to drive until it was repaired ) and said it would cost me nothing. I repeat, nothing! They would cover the bill. A month later, I noticed my credit card had a charge from the rental place on it. I called them and they said Lancaster Toyota is refusing to pay the full amount so i'm stuck with the difference. I called Lancaster Toyota and they claimed the paid the bill in full and would take care of the charge and call me back to know it's been taken care of. A few days past and I heard nothing from them so I called them back. They then changed their story to " oh, maybe you didn't fill the tank with gas before you dropped it off so you got charged ". I filled the tank 3 miles down the road at the gas station before I dropped it off so I knew that wasn't true. It went back and forth between me, Lancaster Toyota and the Rental place and in the end, I still didn't get the charge removed from my credit card. I said okay, i'm done with them forever. And I got a few others to stop doing business ( service ) with them also after them hearing what happened to me! More

The salesperson was very well informed about the vehicle and did a great job ensuring that the vehicle we were looking at was going to meet our needs. The trouble came after we purchased the car and were in and did a great job ensuring that the vehicle we were looking at was going to meet our needs. The trouble came after we purchased the car and were in our new car getting ready to leave. The manager then informed us that they had incorrectly calculated the vehicle's sale price. They had given us both the current $500 cash back rebate and low financing when you can only pick one or the other. As we were reviewing the paperwork to verify the mistake they made, the manager told us "I will not be cheated out of $500." This really took us back. Suddenly we were being treated like thieves and not customers and our integrity was being questioned. The rest of the experience became very uncomfortable. We did the right thing and allowed them to charge us the additional $500, but the sale left a terrible impression. If we had been approached politely about the issue, it wouldn't have been a problem. Consequently, we won't be shopping for another vehicle at Lancaster Toyota. More