Lancaster Toyota

85,000 mile service Miguel has been the Service Advisor I worked with for the past number of years. I am willing to wait extra time for him as he is always friendly, pat Miguel has been the Service Advisor I worked with for the past number of years. I am willing to wait extra time for him as he is always friendly, patient, and attentive to my concerns. He thoroughly explains the work recommended and direct/concise about the cost. I am one who makes every effort to keep my vehicles in excellent performance. Miguel understands that and serves me well. More

very kind and helpful everyone there are very friendly and kind they go out if there way to help you and you don't feel pressure service department is very very good also everyone there are very friendly and kind they go out if there way to help you and you don't feel pressure service department is very very good also More

Service Experience This was an airbag recall for my 2004 Corolla. Miguel, the service advisor, was courteous. The repair was performed promptly. I recommend the servi This was an airbag recall for my 2004 Corolla. Miguel, the service advisor, was courteous. The repair was performed promptly. I recommend the service department at Lancaster Toyota. More

Question the Maintenance Contract I was told that our Maintence Contract was only good for 3 years, and has expired. When I purchased the car, I was told it was good for 6 years or 50 I was told that our Maintence Contract was only good for 3 years, and has expired. When I purchased the car, I was told it was good for 6 years or 50,000 miles. When did this policy change? I'm seriously considering switching to Ford, their C Max model. I'll wait your response, and why I should not consider Ford's C Max? Thank you. frank4liberty@ yahoo.com More

Long time customer I have been a customer of Lancaster Toyota for at least 17 years. Travis has been my primary service advisor for 15 years. He has always been upfron I have been a customer of Lancaster Toyota for at least 17 years. Travis has been my primary service advisor for 15 years. He has always been upfront with issues, time allowances for repairs, the best way to manage repairs that will be coming up and managing costs. I just bought a new RAV 4 and am happy to say I will be continuing my relationship with Lancaster Toyota and Travis. More

Paul Glick service advisor = Simply "The BEST" Paul Glick, sevice advisor goes the extra mile, In this day of mediocre customer service, Paul Glick and the entire service department bend over backw Paul Glick, sevice advisor goes the extra mile, In this day of mediocre customer service, Paul Glick and the entire service department bend over backwards to help customers. What a treat to experience good old fashioned customer service the way is it supposed be performed by people that care! Clearly Paul adds value to the entire dealership. More

Service after the sale. Returned for first oil change after purchase. The technicians found almost $700 of missing rubber molding? Why would you sell a vehicle that has missi Returned for first oil change after purchase. The technicians found almost $700 of missing rubber molding? Why would you sell a vehicle that has missing parts ? Scheduled next oil appointment and power window repair today. Service manager denied the window repair and claimed it was out of service warranty period, when he promise to fix the problem on the last visit. He said he did not remember ??? WHAT A BIG LIER, I HOPE HE GOES TO CHURCH THIS SUNDAY. How can someone even sleep at night knowing they ripped off a customer. DO NOT USE THIS DEALERSHIP !!!! More

Service my truck The team at Lancaster went above and beyond a routine service. Truck was spotless when it was returned to me. Mini detail! Great Job guys The team at Lancaster went above and beyond a routine service. Truck was spotless when it was returned to me. Mini detail! Great Job guys More

Lancaster Toyota Service Center is the best in the area I just went over 500,000 miles on my 2005 Prius that I bought at Lancaster Toyota in Lancaster, PA. I attribute my many miles to God and my Service T I just went over 500,000 miles on my 2005 Prius that I bought at Lancaster Toyota in Lancaster, PA. I attribute my many miles to God and my Service Team at Lancaster Toyota, where All my work has been done. Starting with the Manager Steve Shepos, and his assistant Steve Plank, and the Service Team I have worked with of Travis Yorty and Miguel Delgado, I have had nothing but a beautiful experience. Steve just had my car reconditioned and it looks like new, and ready for another half million. They constantly have gone out of their way to help me with any major repairs, of which there have only been a few. My motto has always been, if it ain't broke don't fix it, and so even though I moved a little further away from the dealership, I still come back because of the outstanding service here. There is no question that Lancaster Toyota Service is the best I have ever seen in my lifetime, and I will not go anywhere else. I would recommend them to anybody, as the place to go for service. They are not only the best at service, but they also go the extra mile in communication with the customer. Truly the customer is #1 with Lancaster Toyota Service. They are the best, and I thank God I hooked up with them years ago. God Bless Lancaster Toyota Service, and its great Manager, Steve Shepos. With a half million miles on my Prius you know I am one Happy Camper!!! -Gary Craig, Shrewsbury, PA More