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Lancaster Toyota
East Petersburg, PA
274 Reviews
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Showing 274 reviews
April 13, 2016
very kind and helpful everyone there are very friendly and kind they go out if there way to help you and you don't feel pressure service department is very very good also everyone there are very friendly and kind they go out if there way to help you and you don't feel pressure service department is very very good also More
by bapa
Employees Worked With
art, jason,amanda
April 07, 2016
Service Experience This was an airbag recall for my 2004 Corolla. Miguel, the service advisor, was courteous. The repair was performed promptly. I recommend the servi This was an airbag recall for my 2004 Corolla. Miguel, the service advisor, was courteous. The repair was performed promptly. I recommend the service department at Lancaster Toyota. More
by Mark
Employees Worked With
Miguel
April 04, 2016
Question the Maintenance Contract I was told that our Maintence Contract was only good for 3 years, and has expired. When I purchased the car, I was told it was good for 6 years or 50 I was told that our Maintence Contract was only good for 3 years, and has expired. When I purchased the car, I was told it was good for 6 years or 50,000 miles. When did this policy change? I'm seriously considering switching to Ford, their C Max model. I'll wait your response, and why I should not consider Ford's C Max? Thank you. frank4liberty@ yahoo.com More
by frank
Employees Worked With
See my bill.
March 28, 2016
Long time customer I have been a customer of Lancaster Toyota for at least 17 years. Travis has been my primary service advisor for 15 years. He has always been upfron I have been a customer of Lancaster Toyota for at least 17 years. Travis has been my primary service advisor for 15 years. He has always been upfront with issues, time allowances for repairs, the best way to manage repairs that will be coming up and managing costs. I just bought a new RAV 4 and am happy to say I will be continuing my relationship with Lancaster Toyota and Travis. More
by tagpds
Employees Worked With
Travis Yorty
March 26, 2016
Paul Glick service advisor = Simply "The BEST" Paul Glick, sevice advisor goes the extra mile, In this day of mediocre customer service, Paul Glick and the entire service department bend over backw Paul Glick, sevice advisor goes the extra mile, In this day of mediocre customer service, Paul Glick and the entire service department bend over backwards to help customers. What a treat to experience good old fashioned customer service the way is it supposed be performed by people that care! Clearly Paul adds value to the entire dealership. More
by Barry S
Employees Worked With
Paul Glick, Steve Shepos, Steve Plank
March 25, 2016
Service after the sale. Returned for first oil change after purchase. The technicians found almost $700 of missing rubber molding? Why would you sell a vehicle that has missi Returned for first oil change after purchase. The technicians found almost $700 of missing rubber molding? Why would you sell a vehicle that has missing parts ? Scheduled next oil appointment and power window repair today. Service manager denied the window repair and claimed it was out of service warranty period, when he promise to fix the problem on the last visit. He said he did not remember ??? WHAT A BIG LIER, I HOPE HE GOES TO CHURCH THIS SUNDAY. How can someone even sleep at night knowing they ripped off a customer. DO NOT USE THIS DEALERSHIP !!!! More
by Berks County customer
Employees Worked With
Service manager
March 16, 2016
Service my truck The team at Lancaster went above and beyond a routine service. Truck was spotless when it was returned to me. Mini detail! Great Job guys The team at Lancaster went above and beyond a routine service. Truck was spotless when it was returned to me. Mini detail! Great Job guys More
by fredrickR
Employees Worked With
Don Nolt
March 10, 2015
Lancaster Toyota Service Center is the best in the area I just went over 500,000 miles on my 2005 Prius that I bought at Lancaster Toyota in Lancaster, PA. I attribute my many miles to God and my Service T I just went over 500,000 miles on my 2005 Prius that I bought at Lancaster Toyota in Lancaster, PA. I attribute my many miles to God and my Service Team at Lancaster Toyota, where All my work has been done. Starting with the Manager Steve Shepos, and his assistant Steve Plank, and the Service Team I have worked with of Travis Yorty and Miguel Delgado, I have had nothing but a beautiful experience. Steve just had my car reconditioned and it looks like new, and ready for another half million. They constantly have gone out of their way to help me with any major repairs, of which there have only been a few. My motto has always been, if it ain't broke don't fix it, and so even though I moved a little further away from the dealership, I still come back because of the outstanding service here. There is no question that Lancaster Toyota Service is the best I have ever seen in my lifetime, and I will not go anywhere else. I would recommend them to anybody, as the place to go for service. They are not only the best at service, but they also go the extra mile in communication with the customer. Truly the customer is #1 with Lancaster Toyota Service. They are the best, and I thank God I hooked up with them years ago. God Bless Lancaster Toyota Service, and its great Manager, Steve Shepos. With a half million miles on my Prius you know I am one Happy Camper!!! -Gary Craig, Shrewsbury, PA More
by Gary Alan Craig
Employees Worked With
Steve Shepos, Steve Plank, Travis Yorty, Miguel Delgado
February 18, 2015
Excellent communication with my service advisor and tech. My wife and I purchased a 2012 Toyota Prius from Lancaster Toyota and were very happy with the purchase experience and pricing we received from our sa My wife and I purchased a 2012 Toyota Prius from Lancaster Toyota and were very happy with the purchase experience and pricing we received from our sales consultant Bill Bock. Don Nolt, the sales manager was more than fair with our trade pricing and we also received a great interest rate from the finance department. Our ongoing service experience has been nothing less than perfect. When I wait for our car in their service waiting area, I have access to their free Wi-Fi and can use a loaner iPad, how cool is that? I'm a coffee hound and they offer free coffee to all customers (Seattle’s Best BTW!). However, what keeps me coming back is the incredible level of communication that I have with the service department. They always have my best interest in mind, are focused on insuring that I'm kept up to date on what's going on with my car when it's in for service and when I arrive to pick up my car, my service advisor reviews what's been done and I get a coupon for a free car wash to boot! What more could they do? Perhaps they might want to stop over at my home to cut my lawn? :-) These guys are great. If you're the type that appreciates Toyota factory trained technicians working on your Toyota, be treated professionally and with respect, and want to know that what's being recommended is truly needed, then Lancaster Toyota is the right place to take your car. More
by 2012PriusOwner
Employees Worked With
Assistant Service Manager Steve, Service Advisor Brooke,
February 15, 2015
lost customer for life. I had a campaign on my 08 Tacoma for the frame to be sprayed with undercoating. According to the paperwork this should be a 2 day process. My truck I had a campaign on my 08 Tacoma for the frame to be sprayed with undercoating. According to the paperwork this should be a 2 day process. My truck was scheduled for a Tuesday appt. I dropped off on Monday afternoon so it could be ready for them Tuesday morning, they call me Tuesday afternoon (not even 24 hours later) and tell me it's finished. I went to pick it up before I went into the service dept I inspected their work. I looked underneath and it looks like they just sprayed this thing and parked it outside with freezing temps and undercoating dripping off the frame. Its soaked! I went into the service dept and told them I'm not picking the truck up today its too wet and has not had time to set up. The service Mgr tells me that this is normal and it's ok to drive, he also tells me that if I want another day with the car rental I'll be charged for it. (I don't understand that statement because I didn't have the car for 2 days Note: in the car rental business 1 day = 24 hrs) without argument I drove my truck home. Half way home I stopped off at the store got out and no suprise undercoat splahed up on the side of my truck and on the rims. Long story short I cleaned it all off. I went to another toyota dealer to ask what their procedure was for this campaign ( by the way I didn't let them know my current experience) I made it sound like I was inquiring about this service. They tell me its 2 day process I'll get a rental car for 2 days. I asked what is the drying process? They told me they park the trucks inside and let them drip on the floor for a day. This particular dealership schedules these on a Tuesday & you don't get it back till Thursday. To me as a customer this sounds like this is the way it should be done. This dealer is giving the customer what Toyota is allowing for the rental. I called Toyota customer care and told them my experience with this dealership on how they wouldn't give the the rental car for the full 2 days. They really didn't seem to care. Nothing became of it. In the end of this whole experience I have decided that this service Dept is not for me. I will visit another dealership that has what I consider the better customer service. More
by toy08
Employees Worked With
service Mgr
