Lancaster Toyota

Great service Service team is great to work. Easy to schedule and when able service while you wait is comfortable and relaxing. Car is always ready as promised Service team is great to work. Easy to schedule and when able service while you wait is comfortable and relaxing. Car is always ready as promised More

while changing my wiper blades they cracked my windshield I've been going to Lancaster Toyota to service my family's 2011 Sienna Limited AWD for quite some time and have been pleased with the work thus far (m I've been going to Lancaster Toyota to service my family's 2011 Sienna Limited AWD for quite some time and have been pleased with the work thus far (minus the high pressure sales on services I don't need). Today I picked up my van after I just had the oil change and PA state inspection done. They said it needed wiper blades so I agreed to have them installed. Picked up the van and noticed a 6" crack coming from the bottom of the windshield right where the wiper arm meets the front windshield. The service technician dropped the arm of the wiper while he was installing the new blades and put a star in the windshield and then it cracked it. I talked to Patrick the service manager and he told me its time to make an insurance claim for the crack. I asked him why would I make an insurance claim on a problem that one of his techs made to my car, he told me it was because they weren't going to fix it. Needless to say I won't be going back to Lancaster Toyota for any service work nor will I be back to buy my next toyota. I'll be going to Tri-County Toyota where they care more about their customers. More

Great Dealership, Friendly Staff I would highly recommend Lancaster Toyota to anyone looking to purchase a new or used Toyota and/or service their current Toyota vehicle. The staff i I would highly recommend Lancaster Toyota to anyone looking to purchase a new or used Toyota and/or service their current Toyota vehicle. The staff is very knowledgeable and friendly, and the service techs sure know what they are doing! Go see Deana Barnes for a new Toyota and Lisa Troupe when you're at service for the optimal experience. More

a/c issue excellent service over all.... I have been a loyal customer for 20 years. will continue to take my vehicles to them....very great service always. excellent service over all.... I have been a loyal customer for 20 years. will continue to take my vehicles to them....very great service always. More

Prompt and Efficient I recently took my RAV4 to Lancaster Toyota to have the 30,000 mile service performed. I made the appointment on line and from the time I arrived and I recently took my RAV4 to Lancaster Toyota to have the 30,000 mile service performed. I made the appointment on line and from the time I arrived and was greeted by Marie Brook, my service adviser, until the service was completed, everything was handled promptly and efficiently. The waiting area was very attractive and comfortable and the complementary hot drinks were greatly appreciated. The total cost was right in line with the preservice estimate. More

Service and airbag recall Lisa represents Lancaster Toyota in the best way. She is a professional, most helpful and she certainly does an excellent job in working with custome Lisa represents Lancaster Toyota in the best way. She is a professional, most helpful and she certainly does an excellent job in working with customers. More

how i rate the service and salesperson Jon French listened to my needs and concerns and besides being professional, it was a pleasure working with him. the other staff was friendly and cour Jon French listened to my needs and concerns and besides being professional, it was a pleasure working with him. the other staff was friendly and courteous and they were prompt getting my new car ready for me. I definitely would recommend Jon to my friends and relatives and to Lancaster Toyota in purchasing a new vehicle. More

Toyota Tundra Crewmax I was very pleased with the service and knowledge of Lancaster Toyota used car center we had a very good experience on the car purchase and trade in o I was very pleased with the service and knowledge of Lancaster Toyota used car center we had a very good experience on the car purchase and trade in of our old car we would go back. More

An error was noted in warranty coverage. The error was discussed with the service manager, myself and the dealership manager with the problem being solved without any problem in very short t The error was discussed with the service manager, myself and the dealership manager with the problem being solved without any problem in very short time with total satisfaction. More

Service on my 4-Runner I've been dealing with Paul Glick for a number of years now and he always delivers. He is always friendly and will do what he can to satisfy his custo I've been dealing with Paul Glick for a number of years now and he always delivers. He is always friendly and will do what he can to satisfy his customers. At times I can be difficult, but Paul always finds a way to make me understand what needs to be done and how to do it. I also must state that since Paul ( the mechanic ) has been working on my car. I couldn't be happier. I drive a 1998 4-Runner that I just love and every time it comes out of the shop it feels like it's brand new. So kudos to your team of experts. r More