Lancaster Toyota

First service appointment Service went very fast. Great job and keep up the good work. Carlos Rivera did as I had asked of him to get my car finished and early as I was in a hu Service went very fast. Great job and keep up the good work. Carlos Rivera did as I had asked of him to get my car finished and early as I was in a hurry. car was very clean. More

Purchased a used Toyota Our salesman, Rick Hershey, was excellent. Down to earth, no nonsense, and was able to answer every one of our questions. He was there when we neede Our salesman, Rick Hershey, was excellent. Down to earth, no nonsense, and was able to answer every one of our questions. He was there when we needed him, and reached out to us with updates regarding the vehicle we were interested in. More

My wheels squeal on my 2018 Toyota Four Runner. At 15k checkup , they said squeal was due to alignment and charged me $100. The wheels continued to squeal and I returned to have it corrected last we At 15k checkup , they said squeal was due to alignment and charged me $100. The wheels continued to squeal and I returned to have it corrected last week. I was told that the squeal is what happens "normally " to Tundras and Four Runners. I have purchased 3 Four Runners and this is the only one that has tires that squeal even driving slowly in a parking lot. If that was the case all along, why did I pay for an alignment and was told that was the problem. Amanda Horst was my Advisor and she interacted exceptionally well and communicated at the highest level with me and professional. She is an asset to Toyota. Even though her answer to the problem was not what I wanted to hear, she handled it well. To say all Four Runners and Tundra tires squeal is not the answer. Are the tires right for this type of vehicles ? Is the an axle issue ? They said my tires were starting to "couple" ? The tires are expensive and I have been loyal for a long time. I am worried my tires will wear easily and need replacement sooner versus later. And finally , each time I scheduled an appt , I was told I need to leave my vehicle there alll day to be serviced. I was ok the first time but to leave it there all there all day the second time and no loaner car doesn't seem right without a loner. I voiced this to a Manager who called and he explained why Toyota doesn't provide loaners??? Your competitors do with no hesitation. I am not satisfied with the answer to my vehicle problem . Should I be considering a Tahoe or other vehicle?? More

I had a concern about a safety issue I had a Safty concern and went to Lancaster Toyota and it was handled quickly, professionally with courtesy. I was very satisfied with the entire e I had a Safty concern and went to Lancaster Toyota and it was handled quickly, professionally with courtesy. I was very satisfied with the entire experience. I will tell all my family and friends. More

state inspection service travis was so nice. he went above and beyond to get me an interior lightbulb for my suburu. kept me informed and brought my car inside so I woudnt hav travis was so nice. he went above and beyond to get me an interior lightbulb for my suburu. kept me informed and brought my car inside so I woudnt have to go out in extreme heat. thank you More

Best experience I've had in a long time from a dealer. I had a great experience with Jake and Lancaster Toyota. Did not feel any pressure to purchase a vehicle. Dealer was very willing to work with us to I had a great experience with Jake and Lancaster Toyota. Did not feel any pressure to purchase a vehicle. Dealer was very willing to work with us to get payments down to where I felt comfortable. Everyone I spoke to was very helpful, no pressure to get into a more expensive vehicle. Finance manager, Kelly is great to work with and has a great sense of humor. Will do what she can to get close to the payments you feel comfortable with. More

Great. We has a great experience with Steve and Lancaster Toyota. No pressure. Willing to work with us. We just stopped to look and we ended up purchasing a We has a great experience with Steve and Lancaster Toyota. No pressure. Willing to work with us. We just stopped to look and we ended up purchasing a great truck. More

A little misleading- I was quoted one price for service and then part way through the servicing called me up to the counter and said they were doubling the cost of the ser I was quoted one price for service and then part way through the servicing called me up to the counter and said they were doubling the cost of the service because something needed to be done based on the milage. It should have been pointed out up front that cost (because they knew what the milage was). I couldn't seem to get through to the person that this was not right. Otherwise she was very nice. More

Retired This is the third Toyota I purchased from Lancaster Toyota and by far the best experience yet. Mr. Gomez was kind, thoughtful, and very patient. His This is the third Toyota I purchased from Lancaster Toyota and by far the best experience yet. Mr. Gomez was kind, thoughtful, and very patient. His approach was honest and humble and that helped seal the deal. Everyone I interacted with was equally helpful, without undue pressure to spend more than I originally wanted to. I was surprised by how quick and easy the entire process was. More

Completed repair without my approval and said too bad I am currently working with the GM of Lancaster Toyota to find a mutually satisfactorily solution. I will update my comments accordingly based on the I am currently working with the GM of Lancaster Toyota to find a mutually satisfactorily solution. I will update my comments accordingly based on the outcome. More