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Lancaster Toyota
East Petersburg, PA
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New car purchase Overall my experience buying a new car was a pleasure. We shopped around at different Toyota locations and Lancaster Toyota out did themselves in cust Overall my experience buying a new car was a pleasure. We shopped around at different Toyota locations and Lancaster Toyota out did themselves in customer satisfaction. I would recommend Lancaster Toyota to anyone interested in buying new or used vehicles More
Best car experiences ever! This dealership is great. I especially like dealing with Holly O. She consistently helps me get the service I need and the appointment times that are This dealership is great. I especially like dealing with Holly O. She consistently helps me get the service I need and the appointment times that are convenient for me. Had my last Rav 4 for 18 years until it was totaled by another car and driver. Came back and bought another Rav from this dealership. So glad I found a place that treats me with so much consideration and a product I really enjoy. More
Far below what I expected from Lancaster Toyota I had a question as to why my mapping program was not connecting to my IPhone. Was given an excuse of an update and I need to buy a new iPhone to have I had a question as to why my mapping program was not connecting to my IPhone. Was given an excuse of an update and I need to buy a new iPhone to have it work. My iPhone is 2 yrs old and my car is 1 yr old. I was taken back at that snarky remark. Then I asked why the back middle arm rest was leaning down. I was again given a odd excuse.. I have to lean the seat back to make the middle armrest stay straight. This is not my first new car. Well I stated that seamed quite odd. Service had no other statement except lean the seat back to make the armrest stay straight. Left the service area very very unhappy and confused at their attitude. I know these are not huge issues. Just wanted them corrected. More
air bag recall had problems getting repaired at bennett toyota of lebanon .after contacting toyota company they sent me to lancaster toyota. They could not have been had problems getting repaired at bennett toyota of lebanon .after contacting toyota company they sent me to lancaster toyota. They could not have been more polite & helpful with setting up appointment and completing the job. More
Extended warranty usless Paid for 100K warranty On 2018 Camry. Electronic notice on my car, Said take to dealer electronic brake system needs attn. I did. Nothing wrong I w Paid for 100K warranty On 2018 Camry. Electronic notice on my car, Said take to dealer electronic brake system needs attn. I did. Nothing wrong I was told. BUT here’s a $20.00 bill. Have 46K mikes but warranty does not cover brakes. Said it was not the brakes. Was electronics. (Side note anyone owns a 2018 know electronics are junk ) Went to the salesman that sold me. Said sorry. To bad you could not wait for 2019. They fixed the electronics 😤 More
Happy again that we purchased a Toyota! We are very happy that we bought a Toyota from Lancaster Toyota and the perks keep getting better. The 10,000 miles check up, included in our Toyota We are very happy that we bought a Toyota from Lancaster Toyota and the perks keep getting better. The 10,000 miles check up, included in our Toyota Care package, was fast, efficient, and included every factory service inspection and part update we could wish for. The beautiful waiting area was a bonus! More
Satisfied customer Lancaster Toyota as whole is a great place to work at , I had Great Service Experiance , always flexible schedule and willing to help with any questi Lancaster Toyota as whole is a great place to work at , I had Great Service Experiance , always flexible schedule and willing to help with any questions you might have about your car, More
Excellent Flat Tire - after Triple AAA came and put on doughtnut tire, I drove staight to Lancaster Toyota. I Bought a 2008 Prius new from them (back when they Flat Tire - after Triple AAA came and put on doughtnut tire, I drove staight to Lancaster Toyota. I Bought a 2008 Prius new from them (back when they had to be ordered) and have never taken it anywhere else to be serviced. I am original owner and have 127,409 miles on it. Jeff K, service advisor, took immediate care of me and had me in and out quickly even though I did not have an appointment.. He went over the tire to examine it and saw the punture and said it could not be repaired. Went over all the pricing with me and also checked and verified they had the same tire in stock as my other three tires. I was extremely satified with him even though I had never dealt with him before this evening. More
car buying at Lancaster Toyota Gus Photis was a very knowledgeable salesman, wasn't pushy or obnoxious like many salesman I have dealt with in the past. I would recommend him to any Gus Photis was a very knowledgeable salesman, wasn't pushy or obnoxious like many salesman I have dealt with in the past. I would recommend him to any friends or relatives looking to buy a Toyota. More
sales experience This is 3rd car I have leased from LancToy.,(Aaron G} and have found him to be a courteous, personable salesman, going over info very thoroughly. I This is 3rd car I have leased from LancToy.,(Aaron G} and have found him to be a courteous, personable salesman, going over info very thoroughly. I have been very happy with all my experiences.. More