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Lancaster Toyota
East Petersburg, PA
278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 278 reviews
May 15, 2019
Rolando & the invisible miracle makers Rolando was kind, PATIENT, and understanding. Then he and the others that helped did all kinds of things behind the scenes to get me in a car I could Rolando was kind, PATIENT, and understanding. Then he and the others that helped did all kinds of things behind the scenes to get me in a car I could afford. Took hours, but it made sense, and for that, I am truly grateful. More
by Arobin
Employees Worked With
Rolando
May 15, 2019
Great experience Matt made it happen at Lancaster Toyota. Great experience and service! Really happy with my new Avalon and the price was good too. Thanks for your hel Matt made it happen at Lancaster Toyota. Great experience and service! Really happy with my new Avalon and the price was good too. Thanks for your help. More
by Bridge777
Employees Worked With
Mathew Burns
May 04, 2019
Amazing salesperson Kohei got me in the car I wanted, the 2019 rav4 I am very pleased with the service I received Then when I went back with questions, he helped me g Kohei got me in the car I wanted, the 2019 rav4 I am very pleased with the service I received Then when I went back with questions, he helped me get them answered. A very nice experience Steve Platt also went out of his way to help with an issue I had with my rav and also helped me get a wheelchair carrier on my car. Thanks to both of you for the great service More
by Sue12175
Employees Worked With
Kohei, Steve platt
May 03, 2019
New car purchase Overall my experience buying a new car was a pleasure. We shopped around at different Toyota locations and Lancaster Toyota out did themselves in cust Overall my experience buying a new car was a pleasure. We shopped around at different Toyota locations and Lancaster Toyota out did themselves in customer satisfaction. I would recommend Lancaster Toyota to anyone interested in buying new or used vehicles More
by Donna H
Employees Worked With
Taylor stauffer
April 30, 2019
Best car experiences ever! This dealership is great. I especially like dealing with Holly O. She consistently helps me get the service I need and the appointment times that are This dealership is great. I especially like dealing with Holly O. She consistently helps me get the service I need and the appointment times that are convenient for me. Had my last Rav 4 for 18 years until it was totaled by another car and driver. Came back and bought another Rav from this dealership. So glad I found a place that treats me with so much consideration and a product I really enjoy. More
by gjboston
Employees Worked With
Holly Ochs
April 27, 2019
Far below what I expected from Lancaster Toyota I had a question as to why my mapping program was not connecting to my IPhone. Was given an excuse of an update and I need to buy a new iPhone to have I had a question as to why my mapping program was not connecting to my IPhone. Was given an excuse of an update and I need to buy a new iPhone to have it work. My iPhone is 2 yrs old and my car is 1 yr old. I was taken back at that snarky remark. Then I asked why the back middle arm rest was leaning down. I was again given a odd excuse.. I have to lean the seat back to make the middle armrest stay straight. This is not my first new car. Well I stated that seamed quite odd. Service had no other statement except lean the seat back to make the armrest stay straight. Left the service area very very unhappy and confused at their attitude. I know these are not huge issues. Just wanted them corrected. More
by jones,dianej13
Employees Worked With
Lisa do not know the service techs name
April 21, 2019
air bag recall had problems getting repaired at bennett toyota of lebanon .after contacting toyota company they sent me to lancaster toyota. They could not have been had problems getting repaired at bennett toyota of lebanon .after contacting toyota company they sent me to lancaster toyota. They could not have been more polite & helpful with setting up appointment and completing the job. More
by ken
Employees Worked With
the service manager & Lisa Troupe
April 03, 2019
Extended warranty usless Paid for 100K warranty On 2018 Camry. Electronic notice on my car, Said take to dealer electronic brake system needs attn. I did. Nothing wrong I w Paid for 100K warranty On 2018 Camry. Electronic notice on my car, Said take to dealer electronic brake system needs attn. I did. Nothing wrong I was told. BUT here’s a $20.00 bill. Have 46K mikes but warranty does not cover brakes. Said it was not the brakes. Was electronics. (Side note anyone owns a 2018 know electronics are junk ) Went to the salesman that sold me. Said sorry. To bad you could not wait for 2019. They fixed the electronics 😤 More
by Not Happy
Employees Worked With
Carlos / Ron
March 26, 2019
Happy again that we purchased a Toyota! We are very happy that we bought a Toyota from Lancaster Toyota and the perks keep getting better. The 10,000 miles check up, included in our Toyota We are very happy that we bought a Toyota from Lancaster Toyota and the perks keep getting better. The 10,000 miles check up, included in our Toyota Care package, was fast, efficient, and included every factory service inspection and part update we could wish for. The beautiful waiting area was a bonus! More
by Laureen
Employees Worked With
Lisa Troupe
March 11, 2019
Satisfied customer Lancaster Toyota as whole is a great place to work at , I had Great Service Experiance , always flexible schedule and willing to help with any questi Lancaster Toyota as whole is a great place to work at , I had Great Service Experiance , always flexible schedule and willing to help with any questions you might have about your car, More
by Haider
Employees Worked With
Amanda Horst
