Back

Lancaster Toyota

East Petersburg, PA

not yet
rated
275 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

Directions

By Type

Showing 275 reviews

February 10, 2020

Was told that the window tint that was on the front window, which was already installed when purchasing from another Toyota dealer, caused the vapor barrier to leak and kill the front door speaker. So More

by sdickason
Recommend Dealer
No
Employees Worked With
Lisa
Feb 12, 2020 -

Lancaster Toyota responded

While we appreciate your frustration with your speaker that is damaged from a water leak. Our suggestion would be to contact the selling dealer to see if they would replace the speaker and repair the corroded wire harness terminals at no cost to you. We apologize if the standards of others reflected negatively on the product and our service center. We look forward to mending the experience and servicing your vehicle for a lifetime. Steve Shepos Service Director 717.569.7373

February 06, 2020

Great service deoartment Have been using for our three Toyotas for almost five years since we moved here. Pleasant and professional staff, no matter which service liaison you More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Feb 07, 2020 -

Lancaster Toyota responded

Thank you so much Ed for sharing your wonderful experience with us! We appreciate you greatly! thank you!

January 29, 2020

Gus has been a gracious and helpful sales consultant? He even retrieved a disk for me that I forgot when I turned in my previous Highlander! Many Thanks!! More

by pfrosol
Recommend Dealer
Yes
Employees Worked With
Gus and Holly
Jan 30, 2020 -

Lancaster Toyota responded

We are so happy you enjoyed your experience! Thank you very much for the glowing review! If there is ever anything you need, please do not hesitate to reach out to us!

January 26, 2020

Used Car Purchase Very professional people. Well run dealership. Any issue is handled in a fast and professional manner. There was no sales pressure and any questions More

by lefkobunch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Switch
Jan 27, 2020 -

Lancaster Toyota responded

Thank you for the 5-star review! We look forward to a chance to work with you again in the future.

January 22, 2020

Zero respect for women I took in my Lexus to be serviced. My service advisor, Pete B was checking me out. His "bro" came in and Pete literally stopped checking me out and ta More

by redogue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pete B
Jan 23, 2020 -

Lancaster Toyota responded

We apologize. Thank you for bringing this to our attention. After review with our staff member this is an accurate reflection. This transaction does not reflect our disrespect for women, rather the inconsiderate action of a staff member not giving you the experience you deserve. Please contact me directly to help with the reason you came to us. Steve Shepos Service Director 717.569.7373

January 16, 2020

Rick H at Lancaster Toyota was very friendly and helpful when buying my RAV4. I went there not knowing what I honestly wanted, kinda thinking I wanted a four wheel drive and leaning towards a 4 runner. He w More

by mk72
Recommend Dealer
Yes
Employees Worked With
Rick Hershey
Jan 17, 2020 -

Lancaster Toyota responded

Thank you for sharing your experience with us! We're so happy that Rick could help you decide which car was a better fit for you and your budget. We always want to find the perfect car for you. Congratulations on your new Toyota RAV4 and we look forward to doing business with you again!

January 09, 2020

Best Car Service Ever ... Lancaster Toytoa I bought a 2005 Toyota Prius, and had it serviced at Lancaster Toytoa since then. I got 690,000 out of the car before trading it in at Lancaster Toyo More

by Gary Alan Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Travis, Miguel, Holly
Jan 10, 2020 -

Lancaster Toyota responded

Sounds like you had quite the reliable car with the help of our service team, Gary! We're so happy to hear how much you enjoy working with the whole team here at Lancaster Toyota. Thank you so much for your business and loyalty to our team. We look forward to working with you for many more years to come!

January 09, 2020

My service appointment for my Prius was amazing. Holly took exceptional time with keeping in touch with what was going on with each seep of the way. A++++ Thank you, Marcus Hinson More

by j23a45m9
Recommend Dealer
Yes
Employees Worked With
Holly, O
Jan 13, 2020 -

Lancaster Toyota responded

Thank you for the 5-star review! We appreciate you choosing us and look forward to working with you again.

January 02, 2020

Carlos M. is Excellent to Work With I have used Lancaster Toyota Service since 1978, and it has been outstanding!! they always go above and beyond in servicing my Toyotas and Mazdas. I More

by kow8844
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos M.
Jan 03, 2020 -

Lancaster Toyota responded

This is great to hear, thank you so much for taking the time to leave us this feedback! We are proud to be your service center of choice and truly appreciate your loyalty. Come back and see us again, we'll be happy to help!

December 30, 2019

Rick Hershey was great to work with. Honest not pushy. I felt very comfortable. Rick was very detailed, explained everything well to my wife and I . It was a good experience. Thanks Charlie More

by Dagen
Recommend Dealer
Yes
Employees Worked With
Rick Hershey
Dec 31, 2019 -

Lancaster Toyota responded

Thanks for reviewing us and rating us 5 stars! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Rick! Let us know if there is anything else you need!

...
11
...