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Lancaster Hyundai

East Petersburg, PA

4.7
840 Reviews

5260 Main Street

East Petersburg, PA

17520

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840 Reviews of Lancaster Hyundai

March 28, 2025

Responded quickly to noise in engine complaint. Provided zippy loaner. Provided brake light bulb , replaced engine and aligned steering. Very nice. All good More

by epatton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista I think
Mar 31, 2025 -

Lancaster Hyundai responded

We're delighted to hear that our Lancaster Hyundai team was able to address your concerns promptly and provide a smooth experience with the loaner car. Thank you for sharing this positive feedback, and we're glad everything is running smoothly now!

March 22, 2025

Called about a trie balance on a brand new 2025 Santa Fe. Was scheduled for a tire balance. Brought my car in and confirmed with the service advisor that it was here for a tire balance. They drove it, deemed More

by Zkridler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krista Folmer
Mar 24, 2025 -

Lancaster Hyundai responded

Zkridler, I'm sorry about the mix-up with your service appointment. It sounds like there was a miscommunication on our end, and I apologize for any inconvenience this caused. Please reach out so we can address this issue directly and make things right for you. Thank you, John Sweeney - General Manager - jsweeney@lcmotors.net

March 22, 2025

They provided excellent service and discovered an issue that will need to be addressed at a future date More

by Edlennex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Shaffer, Clark Adams
Mar 25, 2025 -

Lancaster Hyundai responded

We're glad to hear you received excellent service at Lancaster Hyundai! Our team is always here to help with any future needs. Thanks for the feedback!

February 19, 2025

Staff are always friendly and helpful. Service is thorough and fast. Scheduling online is convenient and easy More

by tdearmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Shaffer, Clark Adams
Feb 19, 2025 -

Lancaster Hyundai responded

Tdearmitt, we're delighted to hear that you found our Lancaster Hyundai team friendly and efficient! Thanks for highlighting the convenience of our online scheduling. We appreciate your feedback!

February 15, 2025

She easily understands me and gave me good service. Her approach makes my feelings butter. More

by Keneni Gossa
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia I don’t know her exact name sorry for that
Feb 17, 2025 -

Lancaster Hyundai responded

Thank you for the review, Keneni! We hope you won't hesitate to reach out the next time our Lancaster Hyundai team can be of assistance!

February 14, 2025

Jordan was patient, clear yet not trying to urge me in any direction, which I appreciated. My twenty year old car was irreparably dangerous. Her warnings impressed me with the need to change my mind abou More

by ingram712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service coordinator
Feb 14, 2025 -

Lancaster Hyundai responded

Thank you for sharing your experience with us at Lancaster Hyundai! We're glad to hear that Jordan's patience and neutrality made a positive impression during such an important decision. We appreciate your feedback and are here if you need anything in the future!

February 11, 2025

I have one of motor that burn oil and after over 1000 miles they said that only .3 quart was burn but at the bring the motor take 4.8 of oil and they put 5.8 one more qt than need and I was not happy be More

by compuman63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Shaffer, Clark Adams
Feb 12, 2025 -

Lancaster Hyundai responded

It's concerning to hear about the oil issue with your vehicle, especially given its mileage. We strive for accuracy and transparency in our service, so I apologize if this wasn't reflected during your visit. Please feel free to reach out directly as we would like to address this matter further and find a resolution that works for you. Thank you, Michael Kilgore - Service Manager - 717-569-6467 ext. 1100

February 03, 2025

Service is the cornerstone of any dealership and if they treat you fairly then you’ve done your job. Julia was thorough and courteous. More

by Espotec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia in service
Feb 03, 2025 -

Lancaster Hyundai responded

Thank you for highlighting your positive experience with Julia at Lancaster Hyundai! We're glad to hear our service met your expectations. We appreciate the feedback and look forward to serving you again in the future!

January 31, 2025

Everyone was very courteous, Krista was a great service advisor. Basic oil change plus overall check. . Followed up on prices for needed items. More

by AnneCarolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kritrs
Jan 31, 2025 -

Lancaster Hyundai responded

Anne Carolina, we're delighted to hear that Krista and the Lancaster Hyundai team provided you with courteous service. Thanks for sharing your experience!

January 31, 2025

Checking for service very efficient and curtieous. The waiting room very comfortable and includes coffee. More

by JayB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia
Jan 31, 2025 -

Lancaster Hyundai responded

Jay, thanks for the feedback! We're glad to hear you found our service efficient and enjoyed the comfortable waiting area at Lancaster Hyundai. We appreciate your support!

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