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Lancaster County Subaru

East Petersburg, PA

4.7
136 Reviews
Call Dealership (888) 355-1720

5260 Main St

East Petersburg, PA

17520

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136 Reviews of Lancaster County Subaru

February 05, 2024

Someone has stepped up and made some service changes. . today was tolerable...seemed to have act together today, in the past not so much.. More

by warfdeb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Feb 05, 2024 -

Lancaster County Subaru responded

We appreciate your feedback and are glad to know that you noticed some improvements in our service. We're continuously working on enhancing our customer experience, so we hope future visits will be even better for you. If there's anything else we can do or any other concerns you'd like to discuss, please don't hesitate to reach out. Thank you, Kevin Shaffer - Dealer Admin - 717-381-2842

February 01, 2024

Took my car in for work to be done on it. They called and left me know before they did the work exactly what they found and told me how much it would cost to let me know ahead of time. Everyo More

by boopberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca called and left me know what was needed and the cost. Zachary Schmitt did the work and was very good at fixing the problem
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Feb 01, 2024 -

Lancaster County Subaru responded

We're glad to know you found our communication and service at Lancaster County Motors Subaru helpful. We always aim for transparency with all repairs. Thanks for trusting us with your vehicle!

January 25, 2024

While in for a safety campaign, I asked to check the stop start issue I was having. The car was not shutting off at traffic stops. They said it was working, and told me it doesn't work when the defroster is More

by salbright01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
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Jan 26, 2024 -

Lancaster County Subaru responded

Thank you for the review. We aim for transparency in all our interactions, so it's disappointing to hear that we didn't leave you with a better impression. Your feedback is appreciated and we will certainly keep it in mind for future improvements to our service & communication. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Ford - Service Manager - 717-569-4514 Ext 1401

January 23, 2024

The dealership is great, very friendly, professional staff. Becca is a GREAT service advisor! Great to work with! More

by bwhetstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Roland
Report | Print
Jan 24, 2024 -

Lancaster County Subaru responded

Hi B Whetstone! We're so glad to know that you had a positive experience with Becca and our team at Lancaster County Motors Subaru! We appreciate your kind words about the dealership. Thanks for choosing us!

January 19, 2024

The dealership/sales are very inviting. Every staff member was pleasant, and knowledge of their products was impressive. More

by dwags2637
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jason Bluestein
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Jan 19, 2024 -

Lancaster County Subaru responded

We're delighted to know you found our team at Lancaster County Motors Subaru knowledgeable and inviting. Thanks for the positive feedback, we appreciate it!

January 04, 2024

Fast and efficient & sometimes discounts I don’t have anything else to say Thank you More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Jan 05, 2024 -

Lancaster County Subaru responded

Hey Jean, thank you for the 5-star rating and review! Safe travels!- The Lancaster County Motors Subaru Team

November 15, 2023

Great business, professional staff, clean building, what more can you ask for? Maybe renewing the snack offering… Donuts have been missing since COVID More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
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Nov 16, 2023 -

Lancaster County Subaru responded

Barbara, we're glad to know you had a positive experience at Lancaster County Motors Subaru! We appreciate your feedback on the snacks - who doesn't love donuts? Thanks for sharing.

October 28, 2023

The dealership is very inviting and well maintained. Every staff member was pleasant and even those we were not interacting with said hello. More

by Jayf1150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary, Ronnie
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Oct 30, 2023 -

Lancaster County Subaru responded

Thank you for the kind review! Our team at Lancaster County Motors Subaru always aims to make every visit a pleasant one!

October 27, 2023

our 2021 Crosstrek was in for oil change and inspection, everything was handle with excellent service. More

by warren buch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no sure
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Oct 30, 2023 -

Lancaster County Subaru responded

Hi Warren! We're glad to know your 2021 Crosstrek received excellent service during its oil change and inspection at Lancaster County Motors Subaru. Thanks for sharing this positive feedback!

October 27, 2023

They are always ready to get the job done and they are always polite about everything! More

by rwmurray7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of any names.
Report | Print
Oct 30, 2023 -

Lancaster County Subaru responded

Thank you for the wonderful feedback about our Lancaster County Motors Subaru team! It's our privilege to serve you and we look forward to doing so again next time!

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