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Lancaster County Subaru

East Petersburg, PA

4.7
136 Reviews

5260 Main St

East Petersburg, PA

17520

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136 Reviews of Lancaster County Subaru

May 25, 2024

Tried to rip me off. Only needed oil change, inspection, and emissions as well as a recall. Suggested service totaled over $1100 which included $60 for wiper blades, $140 More

by Imprezive Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple
May 29, 2024 -

Lancaster County Subaru responded

Bill, I'm sorry to hear about your experience. We aim for transparency and fairness in our services, so it's concerning that you felt otherwise. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Ryan Ford - Service Manager - 717-569-4514 Ext 1401

May 17, 2024

Your service is wonderful I can always rely on your services in the future to keep my car running smoothly More

by X8XCAMBOX8X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
May 17, 2024 -

Lancaster County Subaru responded

We're glad to know you've had a positive experience with our service department at Lancaster County Motors Subaru. We look forward to helping keep your car running smoothly in the future!

April 21, 2024

Reliable, knowledgeable and honest as to whether repairs are needed, and how urgently. All repairs have been done in an excellent manner in the past as well. More

by josephcalkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleen
Apr 22, 2024 -

Lancaster County Subaru responded

Joseph, we appreciate your feedback and trust in our team at Lancaster County Motors Subaru. We're glad to know that you've found our service reliable and honest. Thank you for choosing us!

April 18, 2024

Short wait for servicing. Adviser saved me some money recognizing my low mileage exempt status on the emission inspection test. More

by Flashman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 19, 2024 -

Lancaster County Subaru responded

We're glad to know you had a positive experience at Lancaster County Motors Subaru and that our team could help save you some money. Thanks for the review!

April 05, 2024

Great experience. Everyone was friendly and knowledgable. Wait time very reasonable . Pricing was on par with other dealership service areas. More

by rmprhp
Recommend Dealer
Yes
Employees Worked With
Sally
Apr 06, 2024 -

Lancaster County Subaru responded

Hi! We're glad to know that you had a great experience with us at Lancaster County Motors Subaru! We strive for friendly, knowledgeable service and reasonable wait times. Thanks for the review!

March 05, 2024

I have been dealing with LCM for 20 years, leased/purchased 5 Outback models over that time, and have been very satisfied with the vehicles and the dealer service provided for each one. At my More

by Dick Regensburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela Stoica, Ryan Fod
Mar 06, 2024 -

Lancaster County Subaru responded

Dick, it's great to know that you've been with us for 20 years at Lancaster County Motors Subaru! We're glad Daniela provided excellent service during your recent visit. Here's to many more successful years together!

February 27, 2024

Staff were friendly and helpful. I was offered a loaner car since my appointment was to be a long one. Staff kept in touch with me and updated my service progress. The technician fo More

by finneysusan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Feb 27, 2024 -

Lancaster County Subaru responded

Susan, we're glad to know our team at Lancaster County Motors Subaru was able to provide you with a positive service experience. Thank you for choosing us! We'll see you next time. Safe travels!

February 23, 2024

My family has purchased three vehicles from LCM. I enjoy the Subaru brand. My instructions were followed today for this service, previously I had asked that my request be respected and was flat ou More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Feb 26, 2024 -

Lancaster County Subaru responded

Hi Tim! It's great to know that Sally provided you with professional service at Lancaster County Motors Subaru. We appreciate your loyalty and we'll make sure your future requests are respected. Thanks for the feedback!

February 09, 2024

Easy entrance; finished on time; everyone pleasant. After many years experience with LCM, their facility (sales, service, waiting area & parts are top notch. Lloyd Annan More

by tblvr0885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Feb 09, 2024 -

Lancaster County Subaru responded

We're glad to know you've had a positive experience with us over the years at Lancaster County Motors Subaru. Thanks for your kind words about our facilities and team!

February 06, 2024

sally, kept me informed on every stept of the repairs of my subaru and answered all the questions l had about my repairs, she is an outstanding service rep. More

by ly4064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Feb 06, 2024 -

Lancaster County Subaru responded

We're so glad to know that Sally was able to assist you with your Subaru repairs at Lancaster County Motors. It's great she could answer all of your questions and keep you informed throughout the process!