Lakeland Volkswagen

Worked with Matt - was there for an oil change and courtesy car wash - Service was great overall! courtesy car wash - Service was great overall! More

Their customer service is terrible and the selection of vehicles just as bad. If you have 23 volkswagen taos in stock and 19 of them are bright blue, don't think that's very smart, nor good for business. T vehicles just as bad. If you have 23 volkswagen taos in stock and 19 of them are bright blue, don't think that's very smart, nor good for business. The seller was not pleasant and got very defensive when i told her i could get more for my trade in (which i totally did somewhere else), The manager never bothered to introduce himself and just in general, they acted like they didn't care for my business whatsoever. Hence why i took my business to Brandon Volkswagen!!! that one i recommend!! More

I've been a customer since 1996 which in itself is an expression of satisfaction. Service has always treated me right. expression of satisfaction. Service has always treated me right. More

Great service. Always well informed ahead of time before service is performed and the cost Always well informed ahead of time before service is performed and the cost More

Matt and the team in the service dept are friendly knowledgeable and professional and the reason I continue to return to Lakeland VW knowledgeable and professional and the reason I continue to return to Lakeland VW More

The dealer ship is very clean. The service clerks are very friendly and helpful. The refreshments stand or beverage stand Is all always well stocked very clean. The service clerks are very friendly and helpful. The refreshments stand or beverage stand Is all always well stocked very clean. More

Service was efficient and the staff professional and courteous as usual. I feel confident that our car is being well looked after. courteous as usual. I feel confident that our car is being well looked after. More

Everyone in the dealership was polite, Katelyn was a pleasure to deal with and my car was serviced exceptionally. pleasure to deal with and my car was serviced exceptionally. More

I originally brought my GTI in for a suction pump recall, and for a check up on my wheels. They found that the inner rim of each tire was damaged and the inner wiring was exposed. Since GTIs are rare for the and for a check up on my wheels. They found that the inner rim of each tire was damaged and the inner wiring was exposed. Since GTIs are rare for the area, they had to order the tires. I needed to leave my car at the shop because they recommended that I shouldn’t drive it home. However, they provided me a shuttle back to my house, which most dealers won’t do. Once the recall and tires were done (roughly 2 business days) I picked it up and drove it home. I took one short trip to get groceries and when I got home I noticed my car was leaking fuel. They also recommended that I not drive it back so they sent someone the next morning to pick it up and take it back, leaving me a loner car. They dropped off my car a day later. It’s my understanding that either a hose was bent, or a seal wasn’t installed correctly. The whole situation including the weekend was about 5 days. Since I work from home, I don’t have to use my car often so it really didn’t hinder any plans I had. All of this to say that xxxx happens and Lakeland VW was there to help, especially when the recall replacement didn’t quite go as planned. They never once tried to blame me for the mishap, and they took responsibility for it, also a thing most dealers won’t do. All in all, and even though I had to shell out some unexpected money, these guys really went above and beyond. I’ll probably be back to buy a new GTI soon. More