Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lakeland Volkswagen
Lakeland, FL
2,699 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,699 reviews
September 25, 2024
My service advisor was very nice and helpful I will definitely be coming back for my next service. definitely be coming back for my next service. More
by marcussteedley
Verified Customer
September 25, 2024
Service is always great and quick! Katlyn I always willing to help! Totally recommend this service location! Katlyn I always willing to help! Totally recommend this service location! More
by ODALISCANDIA
September 24, 2024
Customer service was personalized and comfortable. The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys once the sale was complete, and the reps took off. I did not even know how to turn the head lights on to leave the dealership. I also have rippling in the tint on the windshield that was from the prv owner and was told they could not do anything about it, and I would need to contact a tinting dealership. This rippling of the tint is obstructing my view while driving. More
by poffbritt
September 23, 2024
Service advisor, Katlyn, is great at being accommodating, listening and ensuring concerns are addressed properly. listening and ensuring concerns are addressed properly. More
by Williams_don7
Employees Worked With
September 23, 2024
Matt is the best! ! You can not ask for a better service adviser. He works hard at taking care of you. ! You can not ask for a better service adviser. He works hard at taking care of you. More
by PKLEBER
Employees Worked With
September 22, 2024
Great experience! Super friendly, quick and easy. I wasn’t pressured to buy anything I didn’t need. Highly recommend! Super friendly, quick and easy. I wasn’t pressured to buy anything I didn’t need. Highly recommend! More
by Tori Kantor
September 22, 2024
The prices are out of control and my 300$ key fob still doesn't work!!! The jetty is my least favorite vehicle of my life (per how expensive things for it are). So expensive and not worth the cash. doesn't work!!! The jetty is my least favorite vehicle of my life (per how expensive things for it are). So expensive and not worth the cash. More
by allison.laiosa
Employees Worked With
Other Employees :
Parts guy not listed was sympathetic and helped me see what exactly was needed.
September 22, 2024
It took too long to complete the oil change/scheduled maintenance but the woman at the desk was very kind and considerate, checking on me and when they would be done. maintenance but the woman at the desk was very kind and considerate, checking on me and when they would be done. More
by claireroker
Employees Worked With
Don’t know name
September 21, 2024
Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume responsibility to fix defective part. Imposible to break a light by touch when is meant to be touched to turn it on ! I wonder how many others have to pay out of pocket after they are told at time of purchase bumper to bumper cover and is not a real deal!! Last truck I will buy from this place. More
by fgiovanetty
September 18, 2024
The whole experience was amazing. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. More
by dragustinovis1
