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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,920 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,920 reviews

April 30, 2025

It took over 2 and a half hours and we were an early appointment. I was told that you were going to fix a recall ed air bag too. I called to verify it the day before and was told yes it was going to be More

by Sauderphotography
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 01, 2025 -

Lakeland Volkswagen responded

We're very sorry to hear about your recent experience and truly understand your frustration. We apologize for the delay and the miscommunication regarding the airbag recall. This is not the level of service we strive to provide. Please reach out to us directly so we can make things right and ensure the recall is handled as soon as the part is available.

April 30, 2025

I was in for service. Got me in and out and Kaitlyn is always amazing!! More

by MICHELLE.BARNETT
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Michelle! We're thrilled to hear that Kaitlyn provided excellent service and that your visit was efficient. We appreciate your kind words and look forward to seeing you again at Lakeland Volkswagen!

April 29, 2025

Professional, polite, informative and gets the job done in a timely manor. Katlyn kept me informed of the status and as the repair got to the end, she gave me a more accurate time of completion. 5-stars! More

by BRUCE.WERNER.78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback, Bruce! We're so glad to hear that Katlyn provided you with excellent service. We appreciate your 5-star rating and look forward to serving you again at Lakeland Volkswagen!

April 26, 2025

Great service and friendly people. Welcoming and clean dealership. They made sure I had everything I needed while waiting and once finished went over everything about my vehicle. Will More

by scivitellojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hernan
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Apr 27, 2025 -

Lakeland Volkswagen responded

We are thrilled to hear your experience was great at Lakeland Volkswagen! We hope to see you back in the future!

April 25, 2025

Mike …. oh my gosh…he was understanding, calm, peaceful, kind, sensitive, nice, and all around amazing! Thank you Mike for everything you did for me. More

by pattennatalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Lakeland Volkswagen responded

Thank you, Natalie, for the amazing feedback! We're thrilled to hear that Mike made such a positive impact with his kindness and understanding. We truly appreciate your trust in Lakeland Volkswagen and are grateful for your kind words about Mike!

April 18, 2025

Listened and communicated updates and was very attentive to all our requests She always greets me with a smile More

by rosaydac
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback! We're so glad to hear that our team member was attentive, communicative, and always greeted you with a smile. We truly appreciate your continued trust in Lakeland Volkswagen!

April 18, 2025

Listened and communicated updates and was very attentive to all our requests She always greets me with a smile More

by rosaydac
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback! We're so glad to hear that our team member was attentive, communicative, and always greeted you with a smile. We truly appreciate your continued trust in Lakeland Volkswagen!

April 18, 2025

The service dept was very efficient in helping me get my car towed in and serviced. They kept me appraised of the status of my car during this 3 day ordeal More

by LINDYTINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul
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Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We're glad our service department could assist with towing and that they kept you informed throughout the process. We understand the importance of staying updated and appreciate your trust during this time. Thank you for choosing Lakeland Volkswagen!

April 14, 2025

Friendly and speedy, they got me in and out all in the same day. They were informative and answered any questions I had. More

by duecydo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for the great feedback! We're glad to hear our team at Lakeland Volkswagen provided friendly, efficient service and kept you well-informed throughout the process. We appreciate you choosing us!

April 13, 2025

Took my Atlas in for a quick recall. Was in and out in approximately 25-30 min. And that was including a complimentary wash. More

by earn3pizza
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Report | Print
Apr 13, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're glad to hear your Atlas was serviced quickly, and that you enjoyed the complimentary wash. We appreciate your feedback and look forward to assisting you again!

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