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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,716 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,716 reviews

November 07, 2024

i had a scheduled appointment for an oil change and it took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no o More

by VOXYBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i don’t know anyone by name since they did not introduce themselves.
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Nov 08, 2024 -

Lakeland Volkswagen responded

Good afternoon can you provide some additional information, invoice number and vin to better understand the issues and look into the time frame thank you

November 05, 2024

Great as always thank you to everyone who helped we will be returning no question More

by HBXL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear you had a great experience at Lakeland Volkswagen. We look forward to welcoming you back!

November 01, 2024

The team was very helpful. The process was easy and I would recommend working with the team at Volkswagen Lakeland. More

by jflores2k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you found the process easy and our team helpful. We appreciate your recommendation and look forward to seeing you again at Lakeland Volkswagen!

October 31, 2024

Only been there once, but Matt was very helpful, I formative, and polite. Answered my questions and helped me as best he could More

by BAEDERFAM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Lakeland Volkswagen responded

Hi Baeder, thank you so much for your positive review! We’re glad to hear that Matt provided you with helpful and informative service during your visit. Our team strives to be polite and responsive to all customer inquiries, and it’s great to know that Matt met your expectations. We hope to see you again soon and provide you with an excellent experience!

October 29, 2024

Great experience. Everyone was very friendly and patient. Michelle was great and was very helpful not just with the sale but also with walking me through how maintenan More

by tiffany.leininger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Lakeland Volkswagen responded

Thank you, Tiffany! We're thrilled to hear that you had a great experience at Lakeland Volkswagen. It's wonderful to know that Michelle was helpful throughout the sale and in explaining future maintenance appointments. We appreciate your kind words!

October 26, 2024

Dealer ship very knowledgeable, very engaged with your situation, extremely high in pricing, but it's a dealership what can u do. More

by DENARDDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear our team was knowledgeable and engaged with your needs. We appreciate your understanding regarding pricing and hope to assist you again in the future at Lakeland Volkswagen!

October 26, 2024

No pressure. Knew the vehicle. Vert friendly. Great dealership and great prices. Was able to test drive vehicles of interest. More

by DIET4U5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're delighted to hear you had a positive experience at Lakeland Volkswagen with our friendly, knowledgeable team. We appreciate your support and hope to see you again soon!

October 26, 2024

Good service, didn’t wait too not wait too long, appreciated for car washing and cleaning. More

by chunyitonylin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad to hear you enjoyed our service and appreciated the car wash and cleaning at Lakeland Volkswagen. We look forward to serving you again!

October 25, 2024

Lakeland Volkswagen Service Department did an excellent job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as servic More

by rogervanduyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Hernan, Miguel Penso, Charles Draper
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Oct 25, 2024 -

Lakeland Volkswagen responded

Thank you, Roger! We’re delighted to hear that our service team could handle your Jetta TDI’s complex repairs and provide a loaner for your convenience. Your loyalty to Lakeland Volkswagen and appreciation for our team’s professionalism means a lot to us!

October 21, 2024

Volkswagen was a great company and very respectful for helping with everything for my car More

by jaydenclark478
Recommend Dealer
Yes
Employees Worked With
Ashley
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Oct 21, 2024 -

Lakeland Volkswagen responded

Thank you, Jayden! We're delighted to hear that you had a great experience with us at Volkswagen and that our team was respectful and helpful with everything regarding your car. Your satisfaction is our priority, and we appreciate your feedback! We look forward to assisting you again in the future!

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