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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,711 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,711 reviews

November 08, 2024

Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are More

by whitleyawalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Lakeland Volkswagen responded

Good morning please provide invoice number and vin, to understand the service that was provide and recommendations at the time of service every dealership will have different prices

Nov 11, 2024 -

Lakeland Volkswagen responded

Good morning looking into your concern we did recommemanded a ACC alignment which was declined, Leesburg alignment is only for the front alignment not front and rear or ACC alignment, performing front and rear is a different pricing and to perform ACC which is calbration of the driver assistance that uses radar or cameras different prices, will not cost $89.99. have a great day

November 08, 2024

Very satisfied with the entire process, ease in scheduling appointment, dropping off and returning for vehicle which was ready when promised. Kudos to the entire team at Lakeland Volkswagon!!! More

by kseyez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're thrilled to hear you had a smooth experience with scheduling, drop-off — we look forward to serving you again at Lakeland Volkswagen!

November 08, 2024

Matthew was nice but it took a while to get the car looked at even with an appointment More

by Shelbihall96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We're glad to hear that Matthew was helpful, and we apologize for the wait. We’ll work to improve wait times and ensure a more efficient experience in the future.

November 08, 2024

The service was fast and I appreciate it that. The courtesy car wash is nice as well More

by ANGELJONES4925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Lakeland Volkswagen responded

Thank you, Angel! We're glad to hear you had a fast and positive experience. We appreciate your kind words about the courtesy car wash and look forward to serving you again at Lakeland Volkswagen!

November 08, 2024

It's a small dealership but they have the time to spend with each customer. I went to larger dealerships and felt like a number. At Lakeland VW it felt more personal. Hunter did a great job listening to More

by harkins.marybeth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Marybeth! We’re thrilled to hear that Hunter and Larry made your car-buying experience more personal and enjoyable. At Lakeland Volkswagen, we’re dedicated to providing great service to every customer, and we appreciate your recommendation!

November 07, 2024

i had a scheduled appointment for an oil change and it took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no o More

by VOXYBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i don’t know anyone by name since they did not introduce themselves.
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Nov 08, 2024 -

Lakeland Volkswagen responded

Good afternoon can you provide some additional information, invoice number and vin to better understand the issues and look into the time frame thank you

November 05, 2024

Great as always thank you to everyone who helped we will be returning no question More

by HBXL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear you had a great experience at Lakeland Volkswagen. We look forward to welcoming you back!

November 01, 2024

The team was very helpful. The process was easy and I would recommend working with the team at Volkswagen Lakeland. More

by jflores2k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you found the process easy and our team helpful. We appreciate your recommendation and look forward to seeing you again at Lakeland Volkswagen!

October 31, 2024

Only been there once, but Matt was very helpful, I formative, and polite. Answered my questions and helped me as best he could More

by BAEDERFAM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Lakeland Volkswagen responded

Hi Baeder, thank you so much for your positive review! We’re glad to hear that Matt provided you with helpful and informative service during your visit. Our team strives to be polite and responsive to all customer inquiries, and it’s great to know that Matt met your expectations. We hope to see you again soon and provide you with an excellent experience!

October 29, 2024

Great experience. Everyone was very friendly and patient. Michelle was great and was very helpful not just with the sale but also with walking me through how maintenan More

by tiffany.leininger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Lakeland Volkswagen responded

Thank you, Tiffany! We're thrilled to hear that you had a great experience at Lakeland Volkswagen. It's wonderful to know that Michelle was helpful throughout the sale and in explaining future maintenance appointments. We appreciate your kind words!

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