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Lakeland Volkswagen

Lakeland, FL

4.3
2,698 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,698 reviews

October 25, 2024

Lakeland Volkswagen Service Department did an excellent job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as servic More

by rogervanduyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Hernan, Miguel Penso, Charles Draper
Oct 25, 2024 -

Lakeland Volkswagen responded

Thank you, Roger! We’re delighted to hear that our service team could handle your Jetta TDI’s complex repairs and provide a loaner for your convenience. Your loyalty to Lakeland Volkswagen and appreciation for our team’s professionalism means a lot to us!

October 21, 2024

Volkswagen was a great company and very respectful for helping with everything for my car More

by jaydenclark478
Recommend Dealer
Yes
Employees Worked With
Ashley
Oct 21, 2024 -

Lakeland Volkswagen responded

Thank you, Jayden! We're delighted to hear that you had a great experience with us at Volkswagen and that our team was respectful and helpful with everything regarding your car. Your satisfaction is our priority, and we appreciate your feedback! We look forward to assisting you again in the future!

October 20, 2024

Internet sale, very prompt responses, helpful, professional but not fake personalities. Not a bunch of back and forth with negotiating-“here’s our best price” More

by msdenise0513
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Maxvill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We’re glad to hear that you had a smooth internet sale experience with prompt responses and genuine service. We appreciate your kind words and look forward to assisting you again in the future!

October 20, 2024

They treat people like they use to years ago. More business should go back and take care of their customers and they would have more of successful business. More

by dskja
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Lakeland Volkswagen responded

Thank you for your thoughtful feedback! We're so glad to hear that you feel we treat our customers with the care and respect reminiscent of the past. Providing exceptional service is our priority, and we appreciate your support. We agree that taking care of customers is key to success! We look forward to seeing you again soon!

October 20, 2024

Chill and friendly environment made the car purchase fun and stress free. Everyone was was easy to work with and it was the fastest car buying process I have ever experienced. More

by David_hoversten
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Lakeland Volkswagen responded

Thank you, David! We're thrilled to hear that you had a fun and stress-free car purchasing experience with us! It’s great to know our friendly environment and team made the process quick and enjoyable. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new car!

October 19, 2024

Excellent attention and very good service, I received good information and explanation about the repair that my Volkswagen requires. More

by RUEDAYOLANDA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you received excellent attention and clear information about your Volkswagen repair at Lakeland Volkswagen. We appreciate your support!

October 18, 2024

Bought my car brand new from Lakeland VW in 2021 and have never taken it anywhere other than Lakeland VW for service, because I thought that was what would be best to keep my brand new car in the best shape More

by Kate Lafferty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Nice , friendly, and courteous dealership. Knowledgeable about VW cars and I've never been disappointed with the service. More

by DENARDDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that you’ve had positive experiences with our knowledgeable team and service. We appreciate your support!

October 16, 2024

I have recently moved to the area & this was my first visit at this location for a recurrent ‘check engine light ON’ issue with my Atlas. Fortunately my car is still under warranty. Very kind, profession More

by alvi.madiha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience, Alvi! We’re glad to hear that Katlyn and our team provided you with excellent service and kept you informed throughout the process. We appreciate your trust in us and look forward to assisting you in the future!

October 15, 2024

Matt does a great job communicating with his customers, letting us know what to expect on our service appointment. He keeps us updated on our progress and explains all the work that was done. More

by pjmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley in Service department
Oct 16, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for the feedback! We're thrilled to hear that Matt provided excellent communication during your service appointment. Keeping our customers informed is our priority!