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Lakeland Volkswagen

Lakeland, FL

4.3
2,830 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,830 reviews

February 01, 2025

Great service from Ashleigh and the shop. Efficient, professional, knowledgeable and courteous. Thank you. Richard Smith More

by Richard Irish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Feb 04, 2025 -

Lakeland Volkswagen responded

Thank you, Richard! We're thrilled to hear about your positive experience with us. Our team strives to provide efficient, professional, and courteous service, and we truly appreciate your kind words. We look forward to assisting you again in the future!

January 31, 2025

Parts and Service are always willing to go above and beyond for everyone. John and Gene in parts department are the best! More

by LINDSAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene
Feb 04, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for the great feedback! We're so happy to hear that John and Gene in the parts department went above and beyond to assist you. We’re lucky to have such dedicated team members, and we truly appreciate your support! Looking forward to serving you again soon!

January 31, 2025

Katlyn was awesome and made sure that I was happy with the service provided and that my concerns were taking care of. More

by angmartinez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We’re so glad to hear that Katlyn provided excellent service and took care of your concerns. We’ll be sure to pass along your kind words to her. If you need anything else, feel free to reach out!

January 29, 2025

The curtesy is great and is clean but the service I did not like because I went because the radiator reserve tank is leaking and they said no but they refuel the tank with cooler after the day before I did More

by awilda1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Diveley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Corbin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lakeland Volkswagen responded

Hi, we deeply apologize for the frustration and confusion you experienced during your visit. It’s important to us that all of our customers feel respected and valued. We would like to address your concerns further and ensure your experience is properly resolved. Please reach out to Jared Diveley at jared@lakelandvw.com so we can discuss this matter in more detail and work towards a solution. Thank you for bringing this to our attention.

January 28, 2025

Good experience great people working there was a little bit of a wait but that is to be expected at a dealership but the staff made it as comfortable as possible. More

by WTFISUPHERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're glad to hear that, despite the wait, our team at Lakeland Volkswagen made your visit as comfortable as possible. We appreciate your understanding and look forward to serving you again in the future!

January 27, 2025

Drop-off and pick-up smooth as can be. Great service and timely in repairs. More

by Curtis & Caren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Lakeland Volkswagen responded

Thank you, Curtis and Caren, for your kind words! We’re thrilled to hear that your drop-off and pick-up were seamless and that our team provided great service with timely repairs. We look forward to assisting you again at Lakeland Volkswagen!

January 26, 2025

Workers were very courteous and efficient. Waiting room area was very spacious and clean. Good experience. More

by juls8862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept was good
Jan 28, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're delighted to hear our team was courteous and efficient and that you enjoyed our spacious and clean waiting area. We look forward to serving you again at Lakeland Volkswagen!

January 25, 2025

Clean, friendly people, work well with everyone. The car was ready,cleaned and they told me everything about the car. I would definitely come back to your dealership if I need anything. Everyone was More

by b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words about your experience at Lakeland Volkswagen! We're thrilled to hear that our team provided a clean, friendly, and informative visit. We look forward to assisting you again in the future—thank you for choosing us!

January 25, 2025

Nick did a nice job with showing us the vehicle. Sat down, ran my credit and gave me options with how long, cost and mileage allowances. Signed and drove. I'd recommend purchasing the tire insur More

by njdvls2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 28, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're glad Nick provided excellent assistance and made the process smooth from start to finish. It’s great to hear you're enjoying your lease, and we agree—the tire insurance can be a lifesaver! We appreciate your recommendation and look forward to serving you again at Lakeland Volkswagen.

January 24, 2025

I had a great experience, the people there were quick, attentive, and got to me on time More

by bruna barros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're so glad to hear you had a great experience at Lakeland Volkswagen. Our team takes pride in being quick, attentive, and respectful of your time. We look forward to serving you again in the future!