Lakeland Volkswagen

I would like to say my experience with Lakeland VW was an emotional up and down experience. Buying a car is one many find to be a stressful situation. So the best thing you can encounter is a knowledgable sa emotional up and down experience. Buying a car is one many find to be a stressful situation. So the best thing you can encounter is a knowledgable sales person who has been with the company for Many years.. Our Sales person Jared Miller was a very friendly and amazing person. He answered all the questions my husband and I had and he showed empathy, care, compassion, and concern when he saw that I was not pleased after signing my paperwork. He has called to check up on us and has understood our concerns with the situations we have experienced. A sales person such as Jared deserves many great praises. He would receive a gold star if it was my decision. My hope for the future with this dealership is that I will experience nothing less then amazing service from anyone my husband and I come in contact with. We love our car and have enjoyed having it. I thank Jared Diveley for doing what was in his power to rectifiy part of the situations that I was not pleased with. If the manager continues to educate all of his staff on customer service and the value of making your customers feel important. The whole VW staff should take his education and follow in the foot steps of the best sales/customer service associate on staff at Lakeland VW - Jared Miller. At this point I would feel comfortable recommending Lakeland VW to a friend, but I would recommend they ask to work directly with Jared Miller and I would recommend they go in with their own financing completed before making a deal. More

Thank you for making getting my new car a pleasant experience! I love my new Beetle convertible, if you are looking for a new car ask for Jared. experience! I love my new Beetle convertible, if you are looking for a new car ask for Jared. More

Everyone was very professional, knowledgeable, pleasant and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pres and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pressure. More

The quality of customer service at Lakeland Volkswagen was outstanding. Went there for the quality assurance volkswagens are known for and was thoroughly surprised by the great person to person interactio was outstanding. Went there for the quality assurance volkswagens are known for and was thoroughly surprised by the great person to person interaction. The sales associate Jose Colon was wonderful to work with. Mr. Colon wasn't pushy or overbearing but right there in case any questions about a vehicle came up. Mr Colon was very friendly and patient in dealing with us. No matter if you are there looking for a new or used vehicle, Mr Colon treats you as a customer who matters, not just a dollar sign. I would highly recommend anyone looking for a quality new or used vehicle to make Lakeland Volkswagen their first stop and to look for the friendly and welcoming smile of Jose Colon to insure a good experience. More

We had a great experience at Lakeland vw. Jared Miller and Jeff Arthur were very helpful and professional. WE are very happy with our new vw beetle.We will recommend Lakeland vw to our friends. We are hav and Jeff Arthur were very helpful and professional. WE are very happy with our new vw beetle.We will recommend Lakeland vw to our friends. We are having fun driving our new speedy vw. More

My wife and I had not purchased a new car in over 10 years. We decided to check out the new VWs at Lakeland Volkswagen. Jose met us at the door and was very helpful and knowledgeable, after check the si years. We decided to check out the new VWs at Lakeland Volkswagen. Jose met us at the door and was very helpful and knowledgeable, after check the size of the Jetta we opted for the larger Passat with the I5 engine. Having some experience with the Audi I5 engines I was confident in the performance and integrity. We had picked a car online and asked if we could test drive it. What a beautiful piece of engineering...Jose covered everything on the car as we drove including the bluetooth link up. He spend even more time back at the dealer explaining safety, performance and technology stuff. In the end we purchased that car. The process was so smooth and the fact that we had not done this for so long made us think we were being "punked" or were on some reality show. It was actually fun to buy a new car!!! More

Lakeland VW had a used 2005 Pontiac Vibe listed on Cars.com that I was interested in. I contacted the dealer using the form on Cars.com. I asked two specific questions. What was the asking price of Cars.com that I was interested in. I contacted the dealer using the form on Cars.com. I asked two specific questions. What was the asking price of the car and what was their dealer fee? They answered both questions promptly and Marina Nikovic, their Internet Manager, followed up with me the next day on the phone to see if I had any other questions. What impressed me was that they were genuine and did not pressure me one bit about selling the vehicle. I explained to Marina that I would be driving almost 3 hours to come see and probably buy the Vibe. All she asked was if I knew a day and time so they could be ready for my arrival. I made the trip and when I parked my car I was immediately greeted by Jared Miller, my sales consultant I spoke with on the phone. He went and got the Vibe and pulled it around for me to take a look at. Nice touch to get the car and bring it to me. We took a test drive and looked over the vehicle. At no point did I feel rushed or pressured. They took a look at my trade while we did the test drive. After telling Jared it was only a matter of agreeing on a price we went to his office to negotiate. Small things like opening the door for me and offering me something to drink really showed me they care about their customers. This deal was pretty easy as I knew I wanted the Vibe and I knew exactly what price I was willing to pay after my trade-in, dealer fee, and other fees. They gave me a price and I told them the number they needed to get to for the deal to happen. One trip to the manager's office and Jared was back to congratulate me on the purchase of my new car :-) No back and forth, just a willingness to make the deal happen even if they did not get their number they wanted. They wanted to gain me as a customer, not just sell me a car. The business manager (sorry, forgot his name) made the whole paperwork process go fast and smooth. They were even willing to let me use my credit card to pay for the purchase after I realized that I had left my check book on my desk back home. The Sales Manager, Jared Diveley, stopped in to thank me for my business. Another nice touch considering the store was getting ready to close and everybody probably wanted to go home to their families. Jared Miller transferred my license plate to my new car and helped me move all my belongings to my new Vibe. It's things like this that really make this dealer stand out as a place I would happily return to buy another vehicle or recommend to my friends and family that are in the market for a vehicle. I say all of these nice things because the big dealership up the street that had another Vibe for sale would not tell me the price of the vehicle, their dealer fee, nor provide me with pictures of the vehicle. They wanted to know what the price of the Vibe I was looking at so they could match or beat that price. It's been over a week and I still have no price, no dealer fee, and no pictures from this other dealership. Hats off to the entire staff at Lakeland VW. Thanks for a great deal on a great car and a no BS approach to the car buying experience! Keep up the great work. More

I stop to make an appointment to have my 2012cc 40000 service, while waiting I was viewing the new Passats. Mr Colon approached me and asked if he could assist me in any way, I told him that I was in for service, while waiting I was viewing the new Passats. Mr Colon approached me and asked if he could assist me in any way, I told him that I was in for service on my cc and would be dropping it off in three days. He asked if it would be ok if he arranged for me to drive a Passat while my car was in service? Because he was not pushy or flamboyant I agreed . Three days later I own a new Passat ,saved the expense of the. Check up,new tires, and 80dollars a month on my payment.venturem More

It was a real pleasure to work with Jared. He was very pleasant, knowledgeable about his product and went out of his way to make sure I was pleased and satisfied with my purchase. Great Job Jared, I will pleasant, knowledgeable about his product and went out of his way to make sure I was pleased and satisfied with my purchase. Great Job Jared, I will definitely recommend you to anyone searching for a VW. Phil More

A great experience...found the Beetle convertible on web search...wanted to see it up close and personal...happy for local dealership! Rick Jones was freindly, informative, easy to talk too...even came in search...wanted to see it up close and personal...happy for local dealership! Rick Jones was freindly, informative, easy to talk too...even came in early to work for us so I could test drive the car "again"...also drove a new convertible but wanted a second car so the better buy was the 2009 gekko green bug...SWEET! Thanks guys... Finance man...Charles..had us signing on the line that day...good job!! Picked up car next day...and Dave showed us all the little details....!!! More