Lakeland Volkswagen

We spent a week vacillating between new cars, used cars, certified cars or fixing my damaged car. We ended up at Lakeland Volkswagen with Jose who had shown us three "perfect fit" vehicles within an cars, certified cars or fixing my damaged car. We ended up at Lakeland Volkswagen with Jose who had shown us three "perfect fit" vehicles within an hour. Once we made a decision, Jose managed to move the deal right through with the exact terms we wanted and needed and the finance manager had an ease of handling that was just extraordinary. Jose was more than willing to help us learn the bells and whistles from synchronizing our Iphone to operating the convertible top. We look forward to working with their service department and wouldn't hesitate to buy from them in the future. More

Jose Colon was fantastic. He listened to what I was looking for and did his utmost in finding my preferred vehicle: a 2013.5 GLI Autobahn w/ Nav in Platinum Gray. Even though other choices were offered looking for and did his utmost in finding my preferred vehicle: a 2013.5 GLI Autobahn w/ Nav in Platinum Gray. Even though other choices were offered which were also very nice, Jose persisted and found my car. When I scheduled the test drive on a Saturday, Jose already had the car prepped and ready when I arrived first thing in the morning. Furthermore, when I arrived at the dealership with my CFO (a.k.a. my wife), Jose greeted us with a smile and pointed us to the car. He apologized that he was working with two customers during our visit, but was floating back and forth between each party keeping us all engaged with his assistant while we waited to drive the car. The deal was made and within two hours we were driving the GLI home. Unfortunately, I had a scheduled engagement and had to come back for Jose to explain the details and "fun stuff" on the car. But when I did that following Monday afternoon, he took as much time with me as needed explaining the great technical features of the car. Great customer service! All of the team members my wife and had I were involved with were fantastic. Lakeland Volkswagen has gained a returning customer for my future vehicle needs. Kudos! More

To Whom it May Concern, I wanted to do this survey to To Whom it May Concern, I wanted to do this survey to explain why I was so happy with the service at Lakeland VW. Everyone was helpful and courteous To Whom it May Concern, I wanted to do this survey to explain why I was so happy with the service at Lakeland VW. Everyone was helpful and courteous . Their was one individual that really stood out ! His name was Jose Colon. He was very thorough, courteous, helpful, and kind! He really tried hard to put a deal together for me! After a couple months the price finally dropped and we were able to make the deal. Jose and I talked on the phone and made arrangements for me to get my VW Beetle. Just the one I wanted! The car was detailed and ready for me when all the paper work was finished. He even had an associate of his, take a picture of us next to my new beetle! I thought that was awesome! He even sent me the picture! Jose was a really sweet person and I hope he gets some recognition for being such a great indivdul ! Thanks Jose ! Thank you again , Starr L. Ramon More

Jose & Jared were both wonderful. They were extremely helpful & answered all of my questions I had. They both stayed late in order to complete my car purchase which I thought was outstanding! helpful & answered all of my questions I had. They both stayed late in order to complete my car purchase which I thought was outstanding! More

Excellent Sales consultant ....met all our expections!!! Will definitely go back to Lakeland, fl VW and purchase again. We were treated with excellent service from Colon. Will definitely go back to Lakeland, fl VW and purchase again. We were treated with excellent service from Colon. More

After looking online for many months, my husband and I were just beginning to search, seriously, for a pre-owned SUV. We stopped at Lakeland Volkswagen first as I already own a VW Cabrio and love it. Jose were just beginning to search, seriously, for a pre-owned SUV. We stopped at Lakeland Volkswagen first as I already own a VW Cabrio and love it. Jose Colon came to greet us and was so friendly and sincere we couldn't help but like him right away. Jose showed us a 2009 Tiguan SL. My husband liked it but was hesitant to go any further. Then Jose suggested that he, at least, drive it. My husband drove it, thinking we'll just put this one on the list, and then, at Jose's suggestion, he took it out on the main road where he could really get a feel for it's power and the handling of the vehicle. That did it! This was on a Sat afternoon. Monday evening we bought the vehicle when my husband got off work. Everything went smoothly from beginning to end. Jose gave us his cell number in case we ever have any questions or issues. We could not have asked for better service from the beginning with Jose to the end with Jerry, who closed the deal. Thanks to everyone involved. More

I worked with Jose Colon to purchase my new Volkswagen Beetle Convertible and it was one of the best experiences. Jose was so knowledgeable, friendly, and completely attentive. He answered all my question Beetle Convertible and it was one of the best experiences. Jose was so knowledgeable, friendly, and completely attentive. He answered all my questions, took the time to show me how everything worked (a good 30 minutes+), and gave me the best financing options. Even after we walked out of the dealership and signed all the paperwork (well after the dealership was closed), Jose sat in the car with me and went over the sound system and fancy console options. I am on day 4 of my new car ownership and everything is great so far. I can guarantee that I will be back to Volkswagen in Lakeland and visiting Jose again. Jose, thanks for the awesome service! More

Great experience! Upfront pricing! This was a great experience. I would highly recommend this dealer to everyone. Hiram was awesome! I have recommended this dealer already. experience. I would highly recommend this dealer to everyone. Hiram was awesome! I have recommended this dealer already. More

Upon entering Lakeland Volkswagon, I was greated by Jared Miller with a smile. He was very friendly, and didn't rush into a sales speech like some of the other salepersons did at other car dealerships. Jared Miller with a smile. He was very friendly, and didn't rush into a sales speech like some of the other salepersons did at other car dealerships. Jared was interested in what I wanted in my car, and didn't try to upsell or downsell the product. I found this very refreshing - that someone wanted me to get what I wanted and not what they had to sell. Jared made sure I understood the buying/leasing process and answered all my questions without hesitation. His product knowledge was extensive, and was well versed in Tiguan options. He made sure I understood the need for scheduled maintenance to keep the car in top performance. After all the papers were signed and handshakes exchanged with finance expert Charles Draper (also very nice), Jared took time to program the Bluetooth and explain how it worked. He also showed me all the other little things that I might have needed to know before I left the dealership. For the record: I had purchased my prior vehicle at this dealership three years prior and received no where near the quality of expertise exhibited by Jared and Charles. I will definitelyhighly recommend Lakeland Volkswagon to my friends and family. More

I would just like to say after looking around at different cars and different dealerships, the experience I had with those other dealers did not even compare to the service and professionalism I rec different cars and different dealerships, the experience I had with those other dealers did not even compare to the service and professionalism I received at Lakeland Volswagen. From the test drive to purchase it was completely satisfying and pressure free. I would like to recognize your outstanding salesman, Hiram Mendez. He made this experience easy and carefree. He has a wonderful attitude and is extremely knowledgeable in the cars he sells. He truly loves Volkswagen and it shows. Even after the sale he called us today to ask if we had any questions and if we did do not hesitate to call him anytime or come by and he will help us out. I would also like to recognize Marina, Internet Sales Manager. My wife was working with her all morning asking questions and working details of the purchase. Which went flawless. This is our second Volkswagen purchase in a little over a year. We wanted to not only buy locally but we know from personal experience how easy the service department is to work with. That meant a lot to us. I would without hesitation recommend Lakeland Volkswagen to anyone I know that is looking for a new car. More