Lakeland Volkswagen

Great service and staff and quick sales time We give this dealership 5 stars because Dave/Larry were great help and we purchased a 2019 vw Jetta and we were in and out within an hour. Truly great We give this dealership 5 stars because Dave/Larry were great help and we purchased a 2019 vw Jetta and we were in and out within an hour. Truly great and will go back again! More

Long term, happy customer. Hello. I have been through every incarnation of VW in Lakeland for 20 years. In that 20 years, the service department has had very low turnover throug Hello. I have been through every incarnation of VW in Lakeland for 20 years. In that 20 years, the service department has had very low turnover through different owners, and I can also now say that about the Lakeland VW's sales staff. I've purchased 2 cars from salesman, Trey Chapman and both times made it easy. Jonathan Fiermonti has been my service writer for several years, and like Brian before him, who is now head of service, I never have to guess what an outcome might be. Dan, head service tech, has been excellent for all of the 20 years I've conducted business there and in fact everyone is just plain cool. I also have some special requirements, complimentary vehicle wise, and they always make an effort to have what I need. My experience over the years in watching services customers is that the people who are most unhappy with their service are the ones who don't care for their car properly. They are also the most impatient. Patiences, and proper auto maintenance, is a virtue. More

Dave / David David was amazing! Highly recommended he was extremely thorough, patient and understanding. Dave helped me to receive the best deal in my budget. Th David was amazing! Highly recommended he was extremely thorough, patient and understanding. Dave helped me to receive the best deal in my budget. This was my first car purchase ever. I’m pleased with the service I was given at Lakeland VW! More

Great experience We bought a 2018 Tiguan in March. Jeff Havard was excellent to work with. He worked above and beyond to get us the deal we needed. Everybody at Lakela We bought a 2018 Tiguan in March. Jeff Havard was excellent to work with. He worked above and beyond to get us the deal we needed. Everybody at Lakeland VW was super nice and they really care about your experience. More

Best experience The sales person Trey went above and beyond expectations. He worked with me prior to coming in to help establish which vehicle was best. Once arriving The sales person Trey went above and beyond expectations. He worked with me prior to coming in to help establish which vehicle was best. Once arriving it was a seamless transition from test drove to paperwork. Trey additional went over all the features for my wife and even checked in the next day to ensure we didnt have any additional questions. If I could rate higher than 5 stars I would. More

Never told me there was only ONE KEY!!! $450 + tax Now I regret ever coming to your dealership to purchase this car! So we all get into an argument with Charles Draper (was chuckling the entire time), Now I regret ever coming to your dealership to purchase this car! So we all get into an argument with Charles Draper (was chuckling the entire time), Jeff Arthur (he was only concerned my wife called Charles an xxxxxxx), my wife and myself at the managers office door. We explained to Jeff this was not our first encounter with Charles, last weekend we walked away from the table over $500 difference for the car. He was shady then and more so on the day we took the car. Now we felt like he was waiting to rain on our parade buy make it very clear we (the dealership) got the last laugh, jokes on you! Bradley has been so called trying to contact the previous owner about the keys for the car. Funny how the address of the pervious owner is still in the car’s GPS, he live less than 15 mins from the dealership. On Friday 3/9/18, Bradley Frazier sends me text telling me the previous owner stopped by the dealership but nothing was said about the keys. I have been waiting patiently to hear from someone about the keys for this car. I have reached out to Lakeland Audi to ask about a key replacement, it will cost $450 plus tax to replace the key and programming. The Audi dealership will also have to disable the key(s) that are not in my possession again, why am I being put though this after purchasing the car. All of this misleading and intently withhold facts about the purchase of a used car is not how to do business and except customers to be loyal to the brand or dealership. STILL WAITING TO HEAR BACK... GOING TO POST THIS ON EVERY SITE I CAN FIND UNTIL THIS IS RESOVLED More

Great Experience Buying Car Went to look at a car and ended up buying it. Brad took care of us for it all, he was nice and easy to talk to. He helped us out even after we left th Went to look at a car and ended up buying it. Brad took care of us for it all, he was nice and easy to talk to. He helped us out even after we left the dealership with our new car. Thanks Brad. More

VERY NICE EXPERIENCE I STOPED TO CHECK THE CARS AND ISRAEL GERENA TOOK CARE OF ME...HE ANSWERED MY QUESTIONS..WAS VERY HELPFULL NICE AND FREINDLY...IN ABOUT AN HOUR AND A I STOPED TO CHECK THE CARS AND ISRAEL GERENA TOOK CARE OF ME...HE ANSWERED MY QUESTIONS..WAS VERY HELPFULL NICE AND FREINDLY...IN ABOUT AN HOUR AND A HALF I LEFT THE DEALER WITH MY NEW CAR..DEFINITLY RECOMEND THIS DEALER...EVERYONE WAS VERY NICE...TY More

Service at Lakeland Volkswagen Our experience at Lakeland Volkswagen was an excellent one. There was no pressure to buy and the salesman Trey very professional. We will recommend th Our experience at Lakeland Volkswagen was an excellent one. There was no pressure to buy and the salesman Trey very professional. We will recommend them to anyone that's looking for a vehicle More

Excellent experience We had a wonderful experience at Lakeland Volkswagen! Highly recommended! Excellent service and great people to deal with. Thanks Israel Gerena! Exce We had a wonderful experience at Lakeland Volkswagen! Highly recommended! Excellent service and great people to deal with. Thanks Israel Gerena! Excellent work by all involved in our experience. More