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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,699 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,699 reviews

August 22, 2024

Maintenance —when you pay for oil change most dealers include tire rotation in pricing-plus your maintenance agreement @ purchase is 24 months every 10,000 miles. This is to long even for full synthetic— More

by sjuniorboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your feedback. We apologize that your experience with our maintenance plan didn't meet your expectations. We understand your concerns about the oil change intervals and the value of the maintenance agreement. If you'd like to discuss this further or explore other options that might better suit your needs, please feel free to reach out to Jared Diveley at jared@lakelandvw.com. We're here to help and want to ensure you're satisfied with your experience.

August 22, 2024

Katlyn was very helpful and friendly. She explained in detail the additional services recommended by the dealership and very respectful of my service choices. More

by mcorderostahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Lakeland Volkswagen responded

Thank you for your wonderful feedback! We're so glad to hear that Katlyn provided helpful and respectful service. We strive to ensure our customers feel well-informed and valued. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your kind words!

August 21, 2024

Caitlin is a great service writer she's knowledgeable friendly and always gives us great advice with our Volkswagen. More

by biresdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your wonderful feedback! We’re thrilled to hear that Caitlin has consistently provided you with knowledgeable and friendly service. It’s great to know she’s been helpful with your Volkswagen. We appreciate your kind words and look forward to continuing to assist you!

August 21, 2024

This service department goes above and beyond is top notch. They always give 5 star service. More

by DANIELLELDRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your glowing review, Danielle! We're thrilled to hear that our service department consistently meets your expectations and provides you with top-notch, 5-star service. Your kind words mean a lot to us, and we're grateful for your continued support!

August 21, 2024

Turn around for this particular repair need took a week because a battery needed to be ordered. Repair was completed and pickup transportation was provided from my customers home to the dealership for veh More

by Forrester953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We’re glad to hear that the repair was completed and that you appreciated the pickup transportation service. We apologize for the wait due to the battery order but are pleased to know that overall you were satisfied with our service. If you need anything else, please don’t hesitate to reach out.

August 21, 2024

The recommended repairs were completed without issue and for the price that was quoted. My service experience was excellent. More

by JALLENSMITH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thanks for sharing, Jallen! We’re thrilled to hear that the recommended repairs went smoothly and were completed at the quoted price. It’s great to know you had an excellent service experience. If you need anything else, don’t hesitate to reach out!

August 21, 2024

The dealership was very clean and nice. The service writers are very friendly and a great help with any questions. More

by zackary.d.wilkins820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thanks for the kind words, Zackary! We’re glad to hear you found the dealership clean and welcoming, and that our service writers were helpful and friendly. If you have any more questions or need assistance in the future, feel free to reach out!

August 21, 2024

Best car experience ever! Drive over 2 hours and wasn’t disappointed. Smooth transition . I was in and out in 1 hour. More

by moya0182
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Lakeland Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear that your long drive was worth it and that you had the best car experience ever. It’s great to know that the process was smooth and efficient for you. If you need anything else, don’t hesitate to reach out. Enjoy your new vehicle!

August 21, 2024

The staff is always professional. Everything is explained so that you understand what's going on. More

by fedow00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Lakeland Volkswagen responded

Thank you for your kind feedback! We’re glad to hear that our staff’s professionalism and clear explanations have made your experience positive. Your understanding is important to us, and we’re here to assist you anytime you need. Have a great day!

August 21, 2024

Hiram was extremely helpful and knowledgeable. Larry was helpful as well and made financing stress free More

by TLWYNN17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words! We’re delighted to hear that Hiram and Larry provided such helpful and knowledgeable service, and that the financing process was stress-free. Your satisfaction is our top priority, and we’re here if you need anything else. Enjoy your new vehicle!

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