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Lakeland Volkswagen

Lakeland, FL

4.3
2,939 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,939 reviews

June 29, 2025

Very pleased with the service I received. They went above and beyond I I highly recommend. More

by samuise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
Jun 30, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We’re thrilled to hear you were pleased with the service and that our team went above and beyond. We truly appreciate your recommendation and look forward to serving you again at Lakeland Volkswagen.

June 29, 2025

While Ashley gave excellent customer service, I feel that the service department was trying to upsale repairs. Fortunately, I have a very knowledgeable husband and father-in-law who understand the repair su More

by majmom19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 30, 2025 -

Lakeland Volkswagen responded

Thank you for your honest feedback. We’re happy Ashley provided excellent customer service and that you found our staff friendly and kind. We understand your concerns about the repair suggestions and respect your decision to consult others before authorizing work. We value your trust and will continue striving to provide transparent and reliable service at Lakeland Volkswagen. We look forward to assisting you again in the future.

June 28, 2025

I felt like they really care about my finances! Which made me feel safe/secure More

by Burns, Valerie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2025 -

Lakeland Volkswagen responded

Thank you, Valerie! We're glad to hear our team made you feel cared for and secure about your finances. Your trust means a lot to us!

June 24, 2025

I took my car to replace water pump I was charged 2,300 super expensive plus I got the car back super dirty inside and outside with mud everywhere More

by miguelrivera7746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Draper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

June 24, 2025

Great service very polite customer service will recommend clean waiting area with coffee and vending machines More

by jacky292018@ outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Lakeland Volkswagen responded

Thank you for the kind words! We’re glad you enjoyed the polite service and clean waiting area. We appreciate your recommendation!

June 24, 2025

It's alright, not the best but alright. Lacking a proper snack bar, it's old and can use and update. More

by Bhenryrobert
Recommend Dealer
Yes
Employees Worked With
Saul
Jun 25, 2025 -

Lakeland Volkswagen responded

Thanks for your feedback, Robert. We’re glad your experience was alright, and we appreciate your suggestions about updating the snack bar and facilities. We’re always looking for ways to improve.

June 22, 2025

Very pleased with my service. Ashley was very helpful and professional. I will be recommending you guys to everyone I know with a VW. More

by rbw1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 23, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words. We're happy Ashley provided helpful and professional service. We appreciate your recommendation and look forward to assisting your friends and family with their VW needs.

June 20, 2025

Arrived at the dealership for the oil service and airbag recall. Everything from me calling in and setting up the appointment was easy and hassle free. I received notifications from the technician about sug More

by Gironb61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 21, 2025 -

Lakeland Volkswagen responded

Hi, thank you for the detailed feedback! We're glad your oil service and airbag recall appointment went smoothly from start to finish. It's great to hear the process was easy, the updates were helpful, and your vehicle was returned clean and ready to go. We appreciate your trust and support!

June 20, 2025

I recently had my 45,000-mile service on my 2022 Tiguan, and just ten days later, one of my engine coils went bad. I was understandably frustrated and called the service advisor to let her know about the is More

by Shawntae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Aponte
Jun 21, 2025 -

Lakeland Volkswagen responded

Hi, thank you for taking the time to share your experience. We understand how frustrating it can be to have an issue come up shortly after service, and we appreciate you reaching out to let us know. We're glad our service manager was able to step in, listen, and take care of the situation by replacing the spark plugs as a goodwill gesture. It means a lot to us that his effort made a difference and restored your confidence. We're grateful for your continued trust in Lakeland Volkswagen and look forward to serving you again.

June 20, 2025

Larry, Danny and Jeffery were all helpful in the car buying process. Thank you for all you've done to help me thru the process and look forward to doing business in the future. Mark Phillip Wall More

by Gesus@33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Lakeland Volkswagen responded

Hi Mark, thank you for the thoughtful feedback! We're glad Larry, Danny, and Jeffery were all helpful throughout your car buying process. We appreciate your kind words and look forward to working with you again in the future.

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