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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,715 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,715 reviews

November 23, 2024

Overall I think this is s decent dealership, someone similar to other dealers they try to sell you services that may or may not be necessary. Katlyn was great to work with this tone and communicate ve More

by jasonreis74
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2024

They got my vehicle in quickly and were able to repair it the same day. More

by Kingdon6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're so glad to hear that we could get your vehicle in quickly and complete the repair the same day. We appreciate your trust in us and look forward to serving you again!

November 22, 2024

Very professional and gentlemanly. Knowledgeable regarding VW products. Would recommend to others and buy again. More

by Pmny531
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your fantastic feedback! We’re so glad to hear that you had a professional and friendly experience with our team. It’s great to know that our knowledge of VW products made an impact, and we truly appreciate your recommendation. We look forward to serving you again in the future!

November 22, 2024

Everyone were very polite and accomodating. Even though the part won't be in until 2 months, I found the service lady reassuring. More

by jerrielwilliams
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your thoughtful feedback! We're so glad to hear that our team was polite, accommodating, and made you feel reassured. We truly appreciate your patience as we work to get the part in, and we’re here to assist you every step of the way. Looking forward to serving you again!

November 20, 2024

Very clean and friendly. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival. More

by lenhartc77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're delighted to hear you found our facility clean and welcoming, with a nice waiting area. It's great to know our staff was helpful and greeted you promptly. We appreciate your feedback and look forward to serving you again!

November 20, 2024

Very easy , smooth ,and professional to work with Hunter , and Larry , thank you for what you done More

by EXPRESIDENTE79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Hunter and Larry made the process easy, smooth, and professional for you. We'll be sure to pass along your kind words. Enjoy your new vehicle, and thank you for choosing us!

November 20, 2024

Service was fast and my helper assigned to me always kept me updated on what was happening More

by monimadd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lakeland Volkswagen responded

Thank you for your review! We're glad to hear your service was completed quickly and that you were kept informed throughout the process. We appreciate your feedback and look forward to assisting you again!

November 20, 2024

Great service! Excellent customer service! My car is always in great shape with Lakeland VW service department. More

by julio_rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lakeland Volkswagen responded

Thank you, Julio, for your kind words! We're thrilled to know our Lakeland VW service team consistently keeps your car in great shape while providing excellent customer service. We appreciate your trust and look forward to serving you again!

November 20, 2024

We will never do business with Lakeland VW again. They really don't care about the customer. More

by bernierheidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lakeland Volkswagen responded

thank you for taking the time to leave us a review. Your feedback is invaluable for helping us improve as a business. We're sorry to hear about your issues we care about all of are customer strive to provide best service possible. your 2023 VW Tiguan SE unfortunately is not equipped with backup sensor this was explained to you on your last service visit. if you have any additional question please feel free to contact us and will try to find a resolution Thank you

November 19, 2024

The dealership is honest, highly reliable, communicates effectively, and consistently delivers outstanding and professional service. More

by CLIVEHUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Nov 20, 2024 -

Lakeland Volkswagen responded

Thank you, Clive, for your wonderful review! We're thrilled to hear that you've had such a positive experience with us. We pride ourselves on honesty, reliability, and effective communication, and we're grateful for your recognition. We look forward to continuing to provide you with outstanding service!

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