Lakeland Volkswagen

Very nice. Very efficient I was pleased with everything. And I enjoyed the waiting area Very efficient I was pleased with everything. And I enjoyed the waiting area More

The manager Gio was incredibly rude and condescending. He was unwilling to hear what we were saying. Said he would call us back after speaking to service then he did not. If we had not been FORCED to use He was unwilling to hear what we were saying. Said he would call us back after speaking to service then he did not. If we had not been FORCED to use this dealer due to being where the vw towing would bring the car we would never use it. The only good thing is their service reps. Ashley Giselle and Saul were amazing and beyond helpful. Frankly they should look for jobs at a better dealer because their amazing customer service skills and being wasted at such a terrible location with a terrible manager. More

Excellent service, courteous staff, went out of their way to give us a ride home an hour and a half away to give us a ride home an hour and a half away More

Very pleasant and easy to work with the. They were easy to work with and I look forward to the next time to make a purchase there. They were easy to work with and I look forward to the next time to make a purchase there. More

The entire team including Michelle was wonderful. I would definitely buy a car from this dealership again with no hesitation. Thanks again for making my car shopping a wonderful experience! I would definitely buy a car from this dealership again with no hesitation. Thanks again for making my car shopping a wonderful experience! More

I am frustrated with the slow speed and lack of communication from the service staff. Last Saturday, I was told that I would receive a call from them this past Tuesday, but received no communicatio communication from the service staff. Last Saturday, I was told that I would receive a call from them this past Tuesday, but received no communication. I went in to the dealership yesterday, where I was thanked for reminding them to work on my insurance claim. I am disappointed by the lack of communication, since I have never had this problem before with the service staff. I would not have purchased the insurance plan had I known the service would be slow for a damaged rim. More

Terrible experience, oil changes over 4 hours. Promised a make up appointment never was booked Promised a make up appointment never was booked More

We worked with Jeff to purchase a new Taos. After a bit of wrangling he was able to get us out a door with a super nice Volkswagen Our thanks to all over there at Lakeland VW After a bit of wrangling he was able to get us out a door with a super nice Volkswagen Our thanks to all over there at Lakeland VW More

Great experience They were clear in all questions asked. I recommend this car dealership and Larry Riddle as well, very polite. I recommend this car dealership and Larry Riddle as well, very polite. More

Second time bringing my car for the same issue to be trike “it magically fixed itself (twice)” and that the problem will happen again so just tow it back when it happens. Very frustrating when you are p trike “it magically fixed itself (twice)” and that the problem will happen again so just tow it back when it happens. Very frustrating when you are paying so much for a brand new car and given no resolution. And then also lied to saying things were done that were proven not to be done at all. Car came back with damage that wasn’t on it before and no answers or resolutions. Had to take it to another dealer an hour away a few days later. More