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Lakeland Hyundai
Lakeland, FL
3,303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,303 Reviews of Lakeland Hyundai
Verified Customer
March 24, 2023
Jim was very helpful and explained everything about our car. Was a great experience. Excited about our owning our car and taking care of it at Lakeland Hyundai car. Was a great experience. Excited about our owning our car and taking care of it at Lakeland Hyundai More
by mandy013067
Employees Worked With
Jim Thrower
March 24, 2023
I think Ellis Walker could have explained the warranties better. We purchased the extended maintainence package. After we investigated further, we realized that we paid $1000 for 2 extra oil changes above w better. We purchased the extended maintainence package. After we investigated further, we realized that we paid $1000 for 2 extra oil changes above what Hyundai and the dealership gave us. We waited for several hours to get in to see him and we were tired and frustrated at that point. Haize Fassett was great to work with. He was very knowledgeable about the vehicles and most importantly, we did not feel pressured at all in making our decision. More
by BILL.KOWTKO
Employees Worked With
Ellis Walker, Haize Fassett
March 21, 2023
Hyundai =Shockingly poor customer service. .. imagine your car losing paint within 2 years of being new and after thousands of complaints Hyundai finally admits a huge manufacturing mistake and .. imagine your car losing paint within 2 years of being new and after thousands of complaints Hyundai finally admits a huge manufacturing mistake and issues a warranty extension and then abruptly deny warranty coverage after sending you a letter that "you are covered". My dreadful Hyundai story... The white paint started peeling on my 2017 Hyundai Elantra in May 2018. Visited Hyundai Lakeland 4/4/2019 and was denied paint (excuse given warranty over 35000 mileage). Received paint warranty extension notice from Hyundai Corporate in Feb 2023. Was denied warranty because it was out of warranty for 5 months. In summary, Hyundai issued a warranty extensions notice to a car owners 4 month after the warranty expired. Despite the fact of proof that the paint started peeling in 2018 a year after the car's new model year. Lakeland service department was useless booked an appointed for car repaint (went to dealership 3/7/2023). Was told "no problem, we will repaint it and we will give you a loaner car too". When I show up on 3/21/23 no loaner car, no warranty coverage and no one in management to talk too. (despite the fact that someone at the dealership made the decision). They gave me a 1800 Hyundai corporate number to call and said basically... "get lost". I peeled off the vinyl wrap (a 2 day job) at car dealers request and now have a car with exposed bare metal. The car has been a complete embarrassment to drive since 1 1/2 years of being new. Wife in tears... is this the way you want to be treated? Just shameful ! Car dealers spend millions of dollars on advertising but when they mess up and have an opportunity to make it right.... they have zero interest. Is this the way a car company should build brand loyalty? More
by BRIAN
Employees Worked With
Jessica Alexander, Harold De La Cruz, Robert Aguinaga
March 19, 2023
Manny is a wonderful salesman, ever since my family and I moved to Lakeland he has been of tremendous help. He is a great asset and goes above and beyond to help you. moved to Lakeland he has been of tremendous help. He is a great asset and goes above and beyond to help you. More
by Glorigal22@gmail.com
Employees Worked With
Emmanuel Goveo
