Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lakeland Ford
Lakeland, FL
3,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,183 Reviews of Lakeland Ford
August 10, 2016
New car! Damon maid my family feel right at home when we purchased our new car. It was one of the best experiences we have ever had at a dealership! Damon maid my family feel right at home when we purchased our new car. It was one of the best experiences we have ever had at a dealership! More
by Rlt1996
Employees Worked With
Damon Nielsen
August 09, 2016
Best Dealer in Lakeland Bought my truck a few months ago. Brought it in for service and was treated with respect and not like a number! Love my truck and you have an awesome Bought my truck a few months ago. Brought it in for service and was treated with respect and not like a number! Love my truck and you have an awesome sales staff!! More
by Katef150
Employees Worked With
He is no longer with you
August 09, 2016
Great customer service. Employees are very friendly and willing to help. We had a great experience and we are very satisfied with our purchase. We will def customer service. Employees are very friendly and willing to help. We had a great experience and we are very satisfied with our purchase. We will definitely recommend Lakeland Ford to our friends. More
by xyz1969
Employees Worked With
Devon Craft
August 09, 2016
Happy customer Had an oustanding experience with the staff and very helpful!! I will come back and refer others to this dealership!I am very happy with the shelby mu Had an oustanding experience with the staff and very helpful!! I will come back and refer others to this dealership!I am very happy with the shelby mustang that i have purchased!!😊 More
by Gmuder
Employees Worked With
Blake Hollingsworth, James Wrinkle
August 04, 2016
Go somewhere else If you are looking for pushy car salesmen, false promises, poor customer service, and a general lack of what you want then Lakeland Ford is the place If you are looking for pushy car salesmen, false promises, poor customer service, and a general lack of what you want then Lakeland Ford is the place for you. Shopping at Lakeland Ford turned into the biggest mistake I made during the new car process. I should have known when they called 4 times to get me back in the store to turn the other way. However they were promising numbers I wanted to hear and the car I wanted said it was on their lot. So I went back. We had to send paperwork back several times because the rebates and prices were wrong, they would fix one send it back and then it was still wrong, finally after getting to the right promises I filled out paperwork. While waiting for a decision they gave me a loaner car to drive for the weekend. I was at work so there was no real way to contact me due to the circumstances of my job. Saturday morning I get several texts saying the sales man was coming to my work to trade cars out because he wanted to sell the one I was driving. This was not an option seeing that the car was in a secured lot and it is not my problem that he loaned me that car. After having my boyfriend contact them and they were very rude on the phone he decided that we would no longer do business with them and I used my lunch break to bring the car back to him so he could return it to the dealer. After going back to Lakeland Ford to return the car the manager Jason proceeded to say my boyfriend was wrong and lying. After explaining this behavior to the owner he had his general manager contact me to set up a conference call. Still waiting on that response and call. After talking to another dealership and several other people searching for cars, this is common business practice for Lakeland Ford. They add "dealer add ons" that add $2000 to the msrp of the car and that is standard. So just be prepared for that. This dealership does not care about your needs, wants, or have any kind of customer service the salesmen all the way to the owner. More
by 2016review
Employees Worked With
Jason Savoy, Greg Balasco, Robert Aguinaga, Trevor Baggette
August 02, 2016
Great service at Lakeland Ford I loved my experience at Lakeland Ford. The service was excellent and I walked away happy and with the car I wanted. Any questions or concerns were an I loved my experience at Lakeland Ford. The service was excellent and I walked away happy and with the car I wanted. Any questions or concerns were answered and I did not feel rushed or pressured. I highly recommend Lakeland Ford. My salesman James was excellent! Thank you for your amazing service. More
by Leslie123
Employees Worked With
James Wrinkle
August 01, 2016
Great service We came to Lakeland Ford because we had heard of the great service there. Matthew was our salesman and he took great care of us. He really listened to We came to Lakeland Ford because we had heard of the great service there. Matthew was our salesman and he took great care of us. He really listened to what I wanted in a new vehicle and had patience with us. I loved the care everyone gave us and how friendly everyone was. I can't say enough nice things about everyone there. More
by Jeri_r
Employees Worked With
Matthew Robinson
July 31, 2016
Matthew G was a great sales rep. Very nice sales he did everything for us to drive away with our new Fusion. Definetely will recommend Matthew was a great sales rep. Very nice sales he did everything for us to drive away with our new Fusion. Definetely will recommend Matthew More
by Perez
Employees Worked With
Matthew Gould
July 31, 2016
Top notch people. Charlie and Trevor were top notch guys. Spent the time and energy it took to get this picky customer the truck of his families dreams. Even pulled i Charlie and Trevor were top notch guys. Spent the time and energy it took to get this picky customer the truck of his families dreams. Even pulled it from another dealer. If Lakeland ford doesn't have it, see these guys anyway and see what they can do to trade another dealer. Don't want to pass up that awesome warranty. I Recommend these guys and this dealership for all of your auto needs. Thanks guys! More
by Dec03001
Employees Worked With
Charlie Pergament, Trevor Baggette
July 31, 2016
Amazing experience I had a great experice at lakeland auto mall. Blake was very helpful and patient. Answered all of my questions and was very friendly. I will definitel I had a great experice at lakeland auto mall. Blake was very helpful and patient. Answered all of my questions and was very friendly. I will definitely be back on the future and would highly recommend going there. More
by Meganrose3987
Employees Worked With
Blake Hollingsworth
