Lake Wales Chrysler Dodge Jeep Ram

Put wrong part in my van I give this dealership one star for the reason that I took this car to get a recall replacement part and not only did I wait 4 hours for simple igniti I give this dealership one star for the reason that I took this car to get a recall replacement part and not only did I wait 4 hours for simple ignition replacement recall part they put in the wrong part I took the car home thinking it was fixed the keyless entry didn't work in a lot of the sensors on my car started going off so then I took the car back to the dealership after calling them they said to bring it in with the keys I come in and they couldn't even find that they put a replacement part in my van. Then I end up waiting another 4 hours for them to replace the same part that was sitting on their shelves with my name on it and part number I wouldn't recommend this place for the pure fact that it's very slow they're not very customer service and it'll seem to communicate well with the customers and they seem to just kind of ignore you while you're standing there waiting for them to you know to get their attention as if I'm a bother to them for being there. Sorry if this offends anybody in any way I only write what I experience in this is what I experience here I would not recommend this place More

SERVICE WITH A SMILE Michael was very attentive, knowledgeable, friendly, and quickly took care of my problem with the key Fob. This was service with a smile, and I was v Michael was very attentive, knowledgeable, friendly, and quickly took care of my problem with the key Fob. This was service with a smile, and I was very impressed with his quick service. This man should get a raise! I would hire him in a minute. More

Good service!!! The attention of Michael was great and kind and the service of the dealer was fast and effective...I will return in my next service... The attention of Michael was great and kind and the service of the dealer was fast and effective...I will return in my next service... More

HAPPY WITH FIRST TIME EXPERIENCE JUAN AND MICHAEL WERE EXTREMELY FRIENDLY AND HELPFUL - THE WORK WAS THOROUGH - VERY REASONABLE TIME SPENT THERE - COST WAS VERY REASONABLE - JUST RELO JUAN AND MICHAEL WERE EXTREMELY FRIENDLY AND HELPFUL - THE WORK WAS THOROUGH - VERY REASONABLE TIME SPENT THERE - COST WAS VERY REASONABLE - JUST RELOCATED FROM NORTH CAROLINA - PLAN TO CONTINUE USING THE DEALERSHIP FOR SERVICE More

Honest and nonpushy I bought a used 08 Avenger in Oct 2014, very pleasant sales experience. Service Dept has been very professional both times I visited with a non-pushy I bought a used 08 Avenger in Oct 2014, very pleasant sales experience. Service Dept has been very professional both times I visited with a non-pushy attitude. More

The Dreaded Service Repair When you are forced (no other choice) to visit a Factory/Dealership Automobile Service Department the dread is already churning in the pit of your sto When you are forced (no other choice) to visit a Factory/Dealership Automobile Service Department the dread is already churning in the pit of your stomach. Yep, you know what's coming, a long wait and a huge bill. We've all had that feeling. Let me surprise you and inform you, Lake Wales Chrysler Dodge Jeep Ram is "the light at the end of the tunnel". When I scheduled the appointment it was to drop off my Jeep in the morning and pick it up around 5:00 pm. I was reminded that morning by my phone I had a Dr's appointment at 1:00 pm, what to do? Oh no, from bad to worse. I drove to the Service Dept dreading not only going there but what I was going to have to tell them. I explained what had happened and that I would have to reschedule or do part of the repair now and come back to finish. But as I was explaining to both Manager and Service Advisor, I could see a hint of a smile on both of their faces. They understood. This old lady is not crazy just forgetful and they took over. By some miracle they(the Whole Service Department) had me out the door with time to spare to make my Dr's appointment. Money can't buy that kind of service nor the loyalty they have with me and all my hundreds plus..Google+, Facebook, Twitter and LinkedIn friends. More

My name is Nancy Peerenboom. I have purchased an 03 PT and a 05 Jeep Liberty from Chrysler Dealership in Lake Wales Fl. My Jeep Liberty was too big. I sold it. I am a Michigan "snowbird". I went to t and a 05 Jeep Liberty from Chrysler Dealership in Lake Wales Fl. My Jeep Liberty was too big. I sold it. I am a Michigan "snowbird". I went to the Dealership this year to buy a car that I will use while here for the Winter. I fly here. I felt pressured to buy a Dodge Journey. I put $5000 down. When I read the manual I learned It did not have the Safety features that my Jeep had. I brought it back,it was a 2010 model. I wanted to trade it in for a smaller car. It did not have the Safety features I wanted. The salesman would not give me my deposit back. He took the car back but gave me no money. That was unfair. I made a serious mistake but it should not cost me $5000. Please get me my money back. I am willing to pay something but not my whole deposit. I did buy a Dodge Dart. The previous salesman was not available and a young man assured me that this car had everything I wanted. It did not have a garage door opener or compass. I was told to bring the car in on Friday and it would take 2 to 3 hours to install what I needed. He was to call me when it was done. He never called. I went to the Dealership at 5:00 PM and then learned my car was in Winter Haven being serviced. I was told it would be done soon. My car arrived at 6:30. I was angry and asked the young man why he did not call me. He did not answer me. I asked three times. He did not answer me. He became defensive and was unkind to me. He stormed away saying something Like he couldn't control things that were out of his hands. Please help me get my money back. My father worked for Chrysler for 34 years. I wanted a Chrysler product but that price was too high. I think that young man needs some training on how to deal with customers. Please let me hear from you. Thank you sincerely, Nancy Peerenboom Sent from Nancy,s iPad More

This particular salesperson went above and beyond to help out a customer who had already had a negative experience at this dealership. While waiting for Wayne, who was with another customer, only one perso out a customer who had already had a negative experience at this dealership. While waiting for Wayne, who was with another customer, only one person bothered to ask what we wanted and to keep us informed of Waynes whereabouts and how much longer he would be. Jen made us feel we were not a bother and appreciated us being there even if we were not her customers. Her friendliness and input added much to the experience. While other salespersons walked by and side hi they did not offer any assistance. Wayne was very knowledgeable and actually cared about the customer. He respected their thoughts on the vehicle they were purchasing and on their financial ability to handle the purchase. Jen offered us some popcorn and we had already helped ourselves to coffee. I am not sure how long Wayne has been with the dealership but they need to hold on to someone who cares about having a lifetime customer. Sure sales are good, but if they won't come back or tell others what a great experience they had with that person and recommend them that word will also get around. Those salespersons are to be commended and ask for them for sure. More

We were on the search for a new Jeep and had trouble finding the model we were wanting. After a quick internet search we located one about 2 1/2 hours away from us. Mike Lopez is the internet sales guy finding the model we were wanting. After a quick internet search we located one about 2 1/2 hours away from us. Mike Lopez is the internet sales guy and he contacted us right away. From start to finish he was extremely helpful. We ended up driving the distance to purchase the Jeep and Mike was there to greet us and show us our new vehicle, he even stayed an hour after the dealership closed to finish up our sale. It was worth the drive because of great service we received! A BIG thank you to Mike, we love our new Jeep Grand Cherokee Laredo Altitude Limited!!!! More

Just bought a Dodge Durango from Sorensen & Schade and could not be happier, by far the smoothest and easiest car buying experience ever. It was a pleasure to work with Mike and his co-workers, none o and could not be happier, by far the smoothest and easiest car buying experience ever. It was a pleasure to work with Mike and his co-workers, none of the usual runarounds. Not only was the purchase experience great, they also know their products and had answers for all my question. Thanks Mike, it was well worth the drive from Orlando! More