Lake Wales Chrysler Dodge Jeep Ram

Been dealing with Sorenson and now Lake Wales for over 30 years with extended Chrysler extended warranties. Current vehicle just started 11th year of 16 year extended warrantee. years with extended Chrysler extended warranties. Current vehicle just started 11th year of 16 year extended warrantee. More

Customer service was amazing Mario did a great job going over the process really great job I personally recommend this dealer to anyone just is amazing thank you over the process really great job I personally recommend this dealer to anyone just is amazing thank you More

Exceptional customer service, drove all the way from Miami to see a vehicle and it was worth the drive. The transaction went smoothly and everyone was attentive!!!! Will drive back again when it’s time Miami to see a vehicle and it was worth the drive. The transaction went smoothly and everyone was attentive!!!! Will drive back again when it’s time to purchase another vehicle! More

Very courteous and attentive to my concerns. Got my van in on my appointment time. Finished in the time they quoted. Got my van in on my appointment time. Finished in the time they quoted. More

Lied to us Said problem was fixed Arrogant One person was rude Talked down to us person was rude Talked down to us More

Professional & very nice people. They have a little of everything to choose from if you’re looking for a new car. Check them out They have a little of everything to choose from if you’re looking for a new car. Check them out More

A Dynamic Duo: Shane and Jim - Exemplary Service at Lake Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional te Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional teamwork of Shane Kirtley, my dedicated sales consultant, and Jim, the business manager. From the moment I arrived, Shane Kirtley made the car-buying experience feel like a conversation with lifelong friends. His understanding of my preference for the specific Charger Scat Pack Widebody elevated the process to a whole new level. Shane's meticulous attention to detail and profound product knowledge made everything feel seamless. Not only did he ensure the car was sent to detail, but he also took the time to take me for a test drive, solidifying that it was the perfect car for me. Shane's commitment to customer satisfaction was not only evident in his expertise but also in his ability to make the purchase journey stress-free and enjoyable. He followed up with the appropriate managers to streamline the deal, ensuring that every step was quick and easy. Jim, the business manager, continued this exceptional level of service by not only guiding me through the financing process but also tailoring warranties to my specific preferences. Our discussions went beyond the transaction; we shared laughs and personal stories that made the entire process feel more like a conversation with a friend rather than a traditional business transaction. I shared my concerns, and Jim skillfully provided me with a comprehensive package that met all my needs while staying well within my budget. His financial expertise and customer-centric approach made the typically complex warranty decisions surprisingly straightforward. To top it all off, Tony the General Manager, took time out of his day to fill up my car and personally thank me for my continued business. This level of service is truly exceptional and goes above and beyond what one might expect. It's a testament to the commitment to customer satisfaction. I can't thank Shane and Jim at Lake Wales CDJR enough. If you're in the market for a new or preowned car and want a team that prioritizes your satisfaction, look no further. Thanks to this incredible team, I drove away not only in my dream car but also with the confidence that I made the right choice. Five stars just don't seem enough! Keep up the fantastic work! More