Lake Wales Chrysler Dodge Jeep Ram

horrible Went for oil change & recall.....ask to check why my abs light was showing on my dash....dealer check and advised me that a needed a sensor replaced Went for oil change & recall.....ask to check why my abs light was showing on my dash....dealer check and advised me that a needed a sensor replaced gave me my wriitten itemized receipt that my recall was completed & ... and to find out later after i pulled.off with message coming up on my dash the chime bell ringing in my car returning my car the next day..ma"am your recall.isnt fixed....straight garbage!!!! The worst dealership ever More

great deal on a Suburban found the Suburban I wanted on cargurus , they had it at lake wales, contacted them and was put in touch with Lenny Harter , I asked if they had any found the Suburban I wanted on cargurus , they had it at lake wales, contacted them and was put in touch with Lenny Harter , I asked if they had any room to negotiate , he emailed me a price, with in 1 day we were in agreement on a price, went to the dealership that weekend , drove the vehicle , looked over closely , while they prepared the paper work , with in an hour I was on my way back to st.pete 102 miles away , the savings were worth it, this is how car shopping should always be done. Thank You Lenny Sincerely Pat More

Lennie helped me purchase a 2016 Jeep Cherokee I had no hassles from anyone, they worked with me on rebates and other deals, let me test drive the vehicle in peace- no dealer ride along- which was I had no hassles from anyone, they worked with me on rebates and other deals, let me test drive the vehicle in peace- no dealer ride along- which was great! Overall, expeditious courteous service that in the end, got me the truck I wanted at a price I LOVED! Thank you, Lennie! Angela More

Horrible Communication, Incorrect Diagnosis, Never going bac My car was towed to this location on a Sunday night. They didn't even look at my car to see what was wrong with it until Tuesday. We called Monday to My car was towed to this location on a Sunday night. They didn't even look at my car to see what was wrong with it until Tuesday. We called Monday to check on the vehicle and they said they may not be able to look at it that day, but that they would be able to Tuesday. So, we called back Tuesday evening expecting an update. after calling several times and getting transferred over the phone from Winter Haven, I was told the car would be ready Wednesday. When I called again on Wednesday they told me they were waiting on another part (they did not tell me this Tuesday). I was told my car would be ready Thursday. When I called Thursday they told me the part was in, but had not been installed yet. I was told my car would be ready Friday. They offered me a rental through Enterprise through my own warranty. I finally got my car back Friday (they had it 5 days for minor repairs!). I paid my warranty deductible and another $100 to diagnose another issue. They wanted $500 to replace my spark plugs which they told me where the wrong kind, when in fact they were not. I have since replaced my spark plugs, which they charged me $100 to tell me that changing them would resolve the other problem, and the problem was not resolved. Basically, I paid $100 for incorrect information. The team took no initiative to call and give an update on the vehicle. Each day we had to call to check the status of the vehicle. Getting a hold of them was extremely difficult, and I usually had to call several times to speak with a person. When I finally spoke with someone I was often on hold for 10-20 minutes so they could "check on my car" which was within viewing distance of the phone.. It was a horrible experience overall. I drove away feeling frustrated and scammed. More

Service Department is Outstanding I was having a lot of problems with my Jeep Commander and had tried to take it to another shop to have it fixed. I was told due to the problem they wo I was having a lot of problems with my Jeep Commander and had tried to take it to another shop to have it fixed. I was told due to the problem they would not even look at it and I should visit the dealer. I was afraid to do this because I had always heard the dealership was a lot more expensive with repairs. I reluctantly went in and explained to the Service Manager, David, my situation and my fear of cost. He assured me that he would be very competitive in cost and would make sure my Jeep would be repaired properly. David came through with flying colors and I am so pleased with the results. I will definitely visit Lake Wales Jeep dealer with any future issues and for service on my vehicle. Kathy Quinn More

repair to my car On January 14th we called and was told to be there at 11:10 AM. When we showed up the gal came out and told us we didn't have an appt. We told her On January 14th we called and was told to be there at 11:10 AM. When we showed up the gal came out and told us we didn't have an appt. We told her we had called and we did. She got it in the shop and then came and told us tit was hoses and that they were not in stock. Very unhappy with her and we talked to the parts dept on Friday and they could overnight them and gave us an apt for Monday, January 18th @ 10 AM. When we arrived on Monday she ignored us and another gentleman Edy Marquez took care of our problem. It was not the hoses as she said, it was the radiator. They put the new one on that day. They provided transportation to our house and then came back and got us when the repair was completed. I have worked in customer service and you do not treat your customers the way she did... More

Excellent service Just walked in for an oil change and were immediately treated like family. Edy Marquez put us at ease quickly by answering our questions and concerns Just walked in for an oil change and were immediately treated like family. Edy Marquez put us at ease quickly by answering our questions and concerns in a friendly manner. The service was red carpet treatment from start to finish. They even washed the van for free as part of a simple oil change. The quality of work was top notch. We will be back when we return in a couple of months. Kudos to your whole staff. More

amazing i just want to say that if your trying to get another car or truck PLEASE come to Lake Wales Dodge and ask for Mr. Bill Bowers. Mr. Bowers is the most i just want to say that if your trying to get another car or truck PLEASE come to Lake Wales Dodge and ask for Mr. Bill Bowers. Mr. Bowers is the most amazing salesman i have ever known. My husband and i went to the dodge dealer in search for a truck. Mr. Bowers was there to assist us and helped us all the way. Needless to say we left the dealership with a new 2015 dodge ram. Well i just barely had my truck a month. I drive a 2014 dodge challenger. My husband and i were blessed with 3 babies and were in need of a different car for the kids. We went back to talk to Mr. Bowers in trying to find a solution. He helped me get into another car to make it easier on me. THANK YOU MR. BILL BOWERS FOR EVERYTHING More

awesome service Edy Marquez was so amazing in helping me with the service on my car. i will be back for service on my cars and to have Edy to take care of it. keep u Edy Marquez was so amazing in helping me with the service on my car. i will be back for service on my cars and to have Edy to take care of it. keep up the excellent service Debra Fouse More