Lake Wales Chrysler Dodge Jeep Ram

Bait and Switch? or Lack of Communication? I found a car I really liked and jumped on it before there were pictures even posted online. Filled out a credit application and got shipping quotes o I found a car I really liked and jumped on it before there were pictures even posted online. Filled out a credit application and got shipping quotes only to have them tell me that the car was just sold and "going forward"... Going forward?! I can't even begin to explain how pissed I am. Oh, and you'll see that this place has great reviews on car gurus. That's because you can't leave a review unless there's a record of phone or email contact with the dealers number and you. The salesmen have their own number.... Classic.... As I write this, my phone just gave me another notification that another shipping quote has been sent to me. It's just awesome that I'll get spam from now on because of this.... Apparently this site has rules against obscenities, so I can't tell you how I really feel. More

Dishonest Dealership Bought a certified preowned 2015 Ram from Lake Wales CDJ on Feb 1 2019. The truck has been in the shop more than we have been driving for the same rea Bought a certified preowned 2015 Ram from Lake Wales CDJ on Feb 1 2019. The truck has been in the shop more than we have been driving for the same reason every time. They falsified the date and odometer on the contract so the second time it was in the shop, the warranty did not cover. Gave Lake Wales CDJ the chance to adjudicate the issue, but they have remained silent. We will win in a lawsuit. Spent 20 years in the US Navy, traveled the world and I have never seen a company this dishonest More

oil Change Great service team, very professional and friendly. They make sure that you understand the service that is required on your vehicle before you agree Great service team, very professional and friendly. They make sure that you understand the service that is required on your vehicle before you agree to getting the work done and the price. Have been going to back to them for all the service required on my Town & Country van from the day i bought it in 2014. More

Poor communication by service rep An error message came on my car screen. I made an appointment and arrived 15 minutes before appt time. I was checked in, then ignored for 2 hours. Whe An error message came on my car screen. I made an appointment and arrived 15 minutes before appt time. I was checked in, then ignored for 2 hours. When I went up to find out why I was given the lame excuse it was on a battery charge check machine and had 15 minutes left. 30 minutes I went to check again & was told it had 13 minutes left to run the check Then the auxiliary auxiliary battery would need to be checked. That “will be another hour!” It ended up I was there from 1:05 pm until 5:30 with no communication from you unless I inquired. For a customer saying they will wait for the car being informed it is a 1/2 day job would have been appreciated!! As I said POOR SERVICE. More

Oil change Good service, very professional and friendly I will come here for all my services, the Appt was on time. They will answer all my questions. Good service, very professional and friendly I will come here for all my services, the Appt was on time. They will answer all my questions. More

Excellent and a free car wash was awesome This was a great experience. Would highly recommend this dealership. The service was great and the staff are excellent on our Journey. Thanks for a gr This was a great experience. Would highly recommend this dealership. The service was great and the staff are excellent on our Journey. Thanks for a great experience and we will continue to use this dealership More

problem with check engine light would not go off. The service department took a while to find the problem , and they corrected it. It's understanding with so much electronic stuff in the vehicles toda The service department took a while to find the problem , and they corrected it. It's understanding with so much electronic stuff in the vehicles today. More

I had no problems and a good experience I have owned Several vehicles from this dealership and they have always taken care of my vehicle needs. The service department is top notch. Eddie the I have owned Several vehicles from this dealership and they have always taken care of my vehicle needs. The service department is top notch. Eddie the service person is very personable and takes care of all my needs. They explain all problems and situations to me before they start . They service my vehicle and clean it up after they service it. Everyone that works in the service area are friendly and also personable. More

Worth The Long Drive! Although my drive was 123 miles each way from home and at first when I was about half way there I was questioning my drive decision. However, when I a Although my drive was 123 miles each way from home and at first when I was about half way there I was questioning my drive decision. However, when I arrived I was pleased to see how nice this dealership looked. Looks aren’t everything for sure. I did have an appointment and when I walked in I was greeted and kindly welcomed by manager Harry. We spoke about what I was looking for and vehicle I was interested in. He then introduced me to several folks and then to Shane, sales person. Shane was outstanding and I took a liking to him in short order, as he seemed very sincere and certainly cordial and knowledgeable. Time spent with Shane was a good experience I was not expecting from a car dealership guy. There was no pressure and it was all factual and very helpful. Went for test drive and decided to purchase the vehicle I was there to see. Finance manager was fantastic too, which was not expected either, and I enjoyed chatting and swapping a few stories together. Again, Shane was excellent in his duties from beginning to time I drove off lot with my new 2018 Jeep Renegade Trailhawk. Shane made sure I was familiar with vehicle operation and getting my iPhone paired with the vehicles system before I made my long drive home. He even followed me to gas station and filled tank. The following morning I was contacted by Shane to see how my drove home was. I also received messaging from Danny, their online guy that I initially set appointment with to see how my drive home was and to ask if I was happy with the Renegade. My hat is off to all at Lake Wales Jeep for a great purchasing experience that was well worth the drive. Thank you. More

Excellent service Eddie and radar were great Again Eddie was great he offered me some Chrysler incentives that I took both of the oil change and tire rotation then radar came out and explain some Again Eddie was great he offered me some Chrysler incentives that I took both of the oil change and tire rotation then radar came out and explain some things road test my vehicle came back give me a glowing report on my Ram truck thanks guys More